Keona’s Health Desk product provides practices and call centers with award-winning triage and call support software. FOR CALL HANDLERS AND NURSES: Equip your call agents and clinical staff with protocols to guide them through the call handling process. Take advantage of gold standard Schmitt Thompson protocols and/or create your own to accommodate your needs. Tight integration with your EMR presents your staff with all relevant patient information on a single screen, allowing them to make more informed decisions. FOR ADMINISTRATORS AND MANAGERS: Empower your managers with Health Desk’s advanced reporting and analytics suite. Monitor and improve important call center metrics such as first call resolution rates and call handling time. FOR PATIENTS: Increase patient access and reduce call volume by offering E-visits. Improve patient satisfaction by ensuring that all calls are properly handled and returned in a timely manner.
