Wild Audience helps online businesses to build their sales funnels through our Relationship Funnel methodology. The company is based in Barcelona,Spain

We believe in putting marketing insights into the hands of salespeople. We’re a startup based in Helsinki, Finland. Our roots are deep in web analytics and we’ve been the successful pioneers of web analytics technology development in Northern Europe. Our mission is to bring web intelligence into business and we’re doing that with a team of incredible talents in 5 countries.

Differential uses a startup-inspired process to define, de-risk and deliver custom software applications that solve growth problems for our clients. Our primary services include software development and design consulting. he core of our business is helping you build yours, thoroughly developing high-quality, user-centered software. Once your software initiative is well defined and we’ve helped you manage risk, a Differential product team can be spun up to build your application. Our team can either work independently, or on a team with your internal developers, in order to best deliver against your goals and timeline.  

Animalz provides high-end content marketing solutions to SaaS, tech and crypto companies. We’re a hard-working group of writers, editors and strategists based in New York, but spread across the world.

SumOfUs is a community of people from around the world committed to curbing the growing power of corporations. We want to buy from, work for and invest in companies that respect the environment, treat their workers well and respect democracy. And we’re not afraid to hold them to account when they don’t. Barely a day goes by without a fresh corporate scandal making headlines. From polluting the environment to dodging taxes – when left unchecked, corporations don’t let anything stand in the way of bigger profits. In an age of multinational companies that are bigger and richer than some countries, it can be easy to feel powerless. But there is a chink in their armour. The biggest corporations in the world rely on ordinary people to keep them in business. We are their customers, their employees, and often their investors. When we act together, we can be more powerful than they are. Together, our community of millions act as a global consumer watchdog – running and winning campaigns to hold the biggest companies in the world accountable.

Ben and Justin, the co-founders of LitCharts and the original editors of SparkNotes. itCharts writers are an exclusive group of excellent writers with a deep understanding of literature and how to teach it to others. LitCharts writers have gone on to become best-selling nonfiction writers, 2017 national book award finalists, New York Times journalists, Harvard literature PhD candidates, and more. LitCharts take a completely new approach to analyzing and explaining literature. CliffsNotes and every other literature guide series that followed (including SparkNotes) all use long paragraphs of summary followed by long paragraphs of analysis. LitCharts break that mold in several ways. LitCharts present a bulleted-list-style summary of every single plot point in the book side-by-side with analysis and color-coded themes for each point. Every LitChart includes a color-coded Themes Key, which assigns a specific color to each theme. Readers can then trace the prevalence of themes as they develop throughout the book.

With over 10,000 Shopify merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. That’s why we’re looking for our next great technical customer support expert!

Our Customer Success team is looking to hire someone who is resourceful and will use their troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls. We get a lot of applicants, so help us know why you’re the perfect fit for ReCharge.

Does this sound like you?

• You’re self-driven, with a knack for digging deep into problems.
• You’re resourceful: you figure out what needs to be done, and you find ways to make it happen.
• You have a passion for problem solving. Nothing gets you more excited than a tricky problem or a new challenge.
• You’ll help to find convergence in what customers need so that we can build the highest value product.
• You work with a sense of urgency and draw satisfaction from going above and beyond to provide solutions.
• You believe in what we’re doing and you’re excited to help us grow.

 

Responsibilities:

• Combining technical expertise with customer service to resolve questions and issues
• Communicate clearly in writing to both technical and non-technical people
• Document and build new tools to improve support flows
• Identify patterns, recommend improvements, and filter out unimportant issues
• Author documentation for our customer-facing Help Center
• Assist with successful on-boarding of new customers

 

Requirements:

• 2+ years of experience in technical customer support at a SaaS company, or similar
• Ability and desire to work 2nd shift hours (2pm – 10pm PDT {Pacific Time})
• Highly detail oriented, excellent organizational and communication skills
• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor
• Basic knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
• Language requirements: high level of English fluency (written and spoken)