Container Application Consultant

Support customers throughout North America. The Red Hat Consulting team is looking for a Container Application Consultant to join us. In this role, you will specialize in the design and development of automated container platforms, deployment pipelines, and cloud-ready application architectures. You’ll learn to design and guide implementations of cloud-ready applications and deployment pipelines on large-scale container platform clusters using Java, Node.js, Docker, Kubernetes, Red Hat Ansible Automation, and Red Hat OpenShift. As a Container Application Consultant, you won’t be expected to know everything on day one, but your ability to learn new technology quickly will be essential. This is a remote position with weekly travel to customer sites and can be located anywhere in the U.S. within close proximity to an airport. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary Job Responsibilities

  • Design automated, containerized cloud application platform solutions with a focus on application concerns, including cloud-ready distributed application architectures, migrating workloads to containers, containerized development workflows, and integrating container platforms with automated continuous integration (CI) and continuous delivery (CD) pipelines
  • Assist in presales discovery and solutions development
  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
  • Travel frequently to work alongside leading financial services, retail, telecommunication, and institutional customers
Required Skills

  • 8+ years of software architecture experience; 4+ of those years specifically focused on cloud-ready application design and deployment
  • Some experience with Linux, preferably Red Hat Enterprise Linux (RHEL) or a derivative
  • Solid creative problem-solving skills
  • Background working in a strategic advisory capacity with senior IT and business executives
  • Excellent presentation and communication skills
  • Willingness to travel up to 75%
After joining Red Hat, you will go through an intensive training program on Docker, Kubernetes, and Red Hat OpenShift technologies and related DevOps topics. Here’s how your skill set will evolve and what you’ll learn during your first year in the role.
At 2 months, be prepared to join a project team by acquiring the following:
  • Understanding of how to stand up production-ready container platforms, integrated with existing enterprise systems
  • Knowledge of how to deploy source code into running, scalable containers in automated fashion at enterprise scale
  • Practical experience with our offerings
Within 6 months, be ready to design container platform solutions and lead routine container platform projects by attaining the following:
  • Successfully completing multiple customer projects using Red Hat OpenShift
  • Knowledge of how a customer use case can be developed into a system architecture and project plan based around Red Hat’s technologies
  • Understanding of how Red Hat’s technologies can transform software delivery (DevOps) practices at large organizations
  • Contributing lessons learned, best practices, and how-tos to our internal and external communities of practice

Within 12 Months, Be Ready To Design Multi-product Cloud Application Solutions And Demonstrate Technical Leadership In Container Platforms By Accomplishing The Following
  • Designing and leading complex, large-scale application containerization, microservices development, or mono-to-micro migration projects in challenging customer environments
  • Helping other consultants learn DevOps and container technologies and processes
  • Applying new technologies, frameworks, or methodologies to containerized application development and deployment

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

HITRUST Audit Consultant

What can we do for you?

Do you want to protect the sensitive data of millions of people? We do too!
  • $150,000-$200,000!
  • Flexible Work Schedules!
  • Accelerated Career Growth! 
Is your background a fit? We are looking for…

BS or MS Degree in Information Technology, or Information Security plus
  • 5+ years’ experience in PCI / HIPAA / HITRUST Compliance
  • Assess effectiveness of security controls.
  • Design, implement and automate effectiveness testing and efficacy measurements
  • Develop project timelines, roadmaps and milestones for multiple projects
  • Ability to Travel at least 50%
Why join us?

We can offer you the opportunity to work with State-of-the-Art technology to ensure your HIPAA audits and assessments for our Fortune 100 clients make a meaningful and important impact on today’s society! Help us continue to innovate the space and enjoy accelerated career growth through one of the nation’s top places to work!

Aira Agent – Remote

Working as an Aira agent is unlike most jobs. That’s why we’ve developed our own training and certification process to ensure you’ll be ready and able to help our blind and low vision Explorer’s accomplish any task, from day one. Aira agents provide immediate information in order to accomplish any task as a team. From stopping for morning coffee on the way to work, to making that dream journey around the globe. 
How does Aira work? 
Aira is an information-providing service that empowers individuals who are blind or low vision to live with greater freedom and independence. We want you to join our growing network of Aira agents! Regardless of your current stage in life, becoming an Aira agent is an incredibly fulfilling career with a flexible schedule. 
As an Aira agent you simply log onto our specialized dashboard from your personal computer at home and begin answering live video calls from our Explorers. Every day, the scenarios are varied and unique – you could help them shop, read books to their children, cook meals, or navigate to locations in their daily lives. 
We are looking for:
  • People who are enthusiastic, eager, and well-spoken.
  • People who love to search the web and find the best, most relevant information.
  • People who can multitask while remaining focused and calm.
  • People who can work through complicated tasks and technical difficulties.
  • People located in the United States.
Requirements:
  • A personal computer, our dashboard is NOT compatible on tablets, Chromebooks or smartphones, and a great internet connection.
  • Customer service experience.
  • Must be a high school graduate, some college preferred.
  • A quiet, private space to work free from family, friends, pets, etc.
Computer Requirements:
  • A minimum of a CPU 4 CORE.
  • A minimum of 8 GB RAM.
  • A minimum of 40 GBS available disk space.
  • A Windows or Mac computer using Windows 10 or Mac OS High Sierra
Internet Requirements:
  • A minimum speed of 25 MBPS.
If you meet the requirements above please apply at agent.aira.io 
We will only consider those applicants who apply on the website above.

Remote Customer Success Representative

Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, ecommerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns. Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for culture and skills add in every new person. Join us to build the foundations of something great, roll up your sleeves and get important work done everyday. 

Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include Bessemer Venture Partners, Union Square Ventures, SoftTechVC, VersionOne Ventures, FundersClub and others. 

We’re looking for a full-time Customer Success Representative to assist our customers with using Shippo — both the online application and the API. You will help communicate the different features, functionality, and value of our products to prospective and current customers. You will work closely with our distributed Customer Success team on managing our email and chat queues, as well as our San Francisco-based,Product Management, and Engineering teams. We currently offer support via email and chat so you must be a flawless, speedy, and empathetic written communicator. 
This position can be based in San Francisco or a work-from-home position if remote. Prior experience working with a distributed team via online channels is a must if working remote. 

The ideal candidate for this job is… 
  • Energized by high-pressure situations, a fast-paced workplace, and a very busy inbox
  • Familiar with supporting online applications, Internet technologies, and is adept at communicating technical concepts
  • Able to influence customers’ adoption of paid product features as appropriate for their business
  • Resourceful, detail-oriented and truly passionate about making sure the customer gets what they need
  • Ready to dive headfirst into customer issues, and loves getting to the bottom of things
  • Empathetic, with a cheerful disposition
  • Able to welcome and embrace change as we continue to learn and grow!
REQUIREMENTS 
  • Minimum 2 years experience working in a direct customer-facing role, with at least one of those years being primarily via written communication
  • Impeccable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, urgency of situation, etc.)
  • Ability to work across teams to get customer issues resolved – experience working closely with software engineers on bugs or product managers on new features is a huge plus.
  • Preference for someone who has previously worked in a startup environment – doing customer support for a company like Shippo is very different from working for a larger, more regimented company
  • Ability to surface customers’ business needs and communicate Shippo’s ability to meet those needs
  • Experience with Google Apps, Slack, Zendesk or other similar CRM
  • Schedule flexibility — we do our best to have extended support hours so the ability to work earlier/later or on the weekends is a plus
BONUS 
  • While not a firm requirement, multi-lingual candidates are a huge plus, especially French/Canadian French
BENEFITS 
  • Insurance: medical, dental, vision (90% covered by the company, incl. dependents)
  • Take-as-much-as-you-need vacation policy, with the possibility of some remote work
  • Lunch provided daily, along with drinks and snacks (SF only)
  • Fun team events outside of work hours – happy hours, “escape the room” adventures, hikes, and more!

Customer Support Specialist – North America

We built a beautiful Qwilr page for this job here: 
Qwilr’s growing remote Support Team in North America is looking for an experienced support specialist.
We’re specifically looking to cover support during Pacific time (9am – 6pm).
This role will be broad and will include helping Qwilr customers navigate our product and troubleshoot primarily via email support as well as writing documentation and creating how-to videos.
The Day-to-Day
This role will be a balance of customer support and documentation. This would include:
  • Being the first point of contact for customer questions. This is mainly email based, but may be extended to chat or phone support in the future. Occasional outbound phone calls are required
  • Writing user documentation and creating helpful videos so our customers can find answers 24/7.
  • Investigate technical issues and see them through to resolution. This includes technical troubleshooting, bug reporting, helping to set priorities, and always keeping the customer in the loop and setting expectations.
  • Contribute customer feedback. At Qwilr the customer’s voice matters and everyone working with customers is able to help funnel that feedback right back into the product.
  • Work with your team members to constantly improve the customer’s experience. You’ll have a real voice in making the product better.
Requirements
  • You have at least 2 years of experience with support and documentation.
  • You have ideally worked remotely previously.
  • You are a trusted person for technical troubleshooting in your company
  • You have written many help docs (and are fantastic at it!)
  • You live in North America and can work Pacific Time hours
  • Additionally, you are…
A talented writer and communicator. So much of this role involves writing, so great English writing skills are a must. You can communicate complex topics in a friendly way, both with customers and internally.
Empathetic towards customers and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that people sometimes make mistakes. You make customers feel empowered after interacting with support and not feel foolish because of a small mistake.
 
A keen problem solver. Qwilr works hard to make the software easy to understand, but sometimes customers want to do things that take a bit of thinking. We’re looking for someone who loves solving puzzles and can help figure out the best way forward to get a customer back up and running.
 
Naturally curious and have a history of learning new things quickly. At Qwilr, our product is always evolving, as is our market. Customers are great at curveball questions and you need to be comfortable finding the answers.
 
Pay attention to all the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every message you send. You make sure each word you choose makes the costumer delighted to work with you and Qwilr. You notice the small things customers say and do and build your responses around that. You definitely noticed that this section has a typo.
 
Live in North America. While this role is remote, we’re ideally looking to cover support between 9am and 6pm Pacific time. We also require some flexibility to work later than 6pm or on weekends and holidays if needed to help cover for other team members. We believe sleep matters and aren’t looking for heros to work second and third shift or put in crazy hours.

Account Support Specialist

Who We Are
Sierra Interactive builds tools for real estate professionals to grow their businesses. As a tech startup that’s been around for 10+ years, our customers rely on our products as an essential part of their day-to-day operations. These clients keep us in business, and we’re committed to providing them with efficient and awesome support.
About This Role
We are seeking a full-time, US-based team member to support our Realtor clients across the US and Canada. You will provide administrative support for our clients as they utilize our real estate websites and CRM platform. You should be exceptionally well-organized and goal oriented with a strong attention to detail.
As the newest member of our small account support team, you would be ready and excited to:
  • Learn our products and platform inside and out.
  • Treat our customers with respect, kindness, and enthusiasm as you answer 25+ customer emails and 10+ phone calls per day.
  • Investigate payment-related questions and follow up with clients related to billing and compliance issues
  • Become familiar with the Google Adwords advertising platform, learn to create client profiles and manage Adwords-related budget requests
  • Participate in some aspects of new feature development by distilling customer feedback and providing your perspective as an account support specialist
  • Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.
  • Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment.
  • Get up-to-speed on our products, our processes, and the real estate profession in general. You’ll answer some emails and we’ll be there to ensure your success.
  • Then, you’ll dive deeper into the more difficult customer queries. You’ll be answering some phone calls to provide immediate support.
  • As you become comfortable as an account support specialist, you’ll find you’re answering emails at a steady rate, regularly answering phone calls, and easily assisting clients with all aspects of their account service needs.
Requirements
You’re ready to contribute to the work and culture of a growing tech startup, in that:
  • You’re a hard worker with a proven track record of getting things done carefully and efficiently. You’re patient and pay attention to the details.
  • Working with people makes you happy. You’re a clear communicator and can artfully break down, solve, and explain complex issues.
  • You take pride in your ability to defuse tense situations with humor and grace. The prospect of working through an issue with an agitated customer doesn’t scare you.
  • Your writing skills are top notch. You have an engaging, conversational style and a solid grasp of grammar.
  • You’re organized and able to juggle multiple priorities at one time. You have the ability to switch gears quickly and re-adjust your focus as needed.
  • You can work between the hours of 9am-6pm EST.
As a bonus (though not required):
  • You have 1-3 years working in billing / account maintenance or customer support.
  • Experience providing support in a SaaS environment.
  • You’ve worked in ZenDesk, Help Scout, or a similar web-based help desk software
  • You have proficiency in Windows or MacOS.
Benefits
Starting pay for this role is between $16 and $18 per hour, depending on experience. Benefits include:
  • Paid holidays and paid time off.
  • Additional stipend to help cover health insurance costs
  • Simple IRA employer matching contributions.
  • Something else that’s important to you? Talk to us. We’re flexible and committed to providing a healthy work environment where great people can thrive.

Support Engineer

We (Kinsta.com) are a modern cloud hosting startup focused on WordPress hosting. Our awesome, talented, and motivated team is scattered across the globe: Europe, Asia, Australia, and North America.
Our client base is growing steadily and we’re looking for a competent Support Engineerwith exceptional communication skills who can provide enterprise level technical support to our customers via our support system.
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.
  • Carefully follow internal documentation to perform website migrations and repair websites infected with malware.
We are currently trying to fill the following shifts. Apply to the one that suits you the best!
REQUIREMENTS
The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re pretty careful about adding new Support Engineers to our team.
We hire Support Engineers with a variety of different areas of expertise – some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.
All of our Engineers must meet the following core requirements:
  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don’t have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.
  • A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).
  • Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
Our Support Engineers deal with a lot more than just WordPress! While you don’t need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.
Bonus points:
  • Completely fluent in a second language. Languages we’re currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, Finnish, Danish, and Norwegian. If you are fluent in one of these languages please highlight this information when you apply!
  • Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.
  • Experience setting up, managing, and supporting LEMP/LAMP stacks.
  • Prior experience working with customers over chat in a technical role in a fast-paced environment – particularly experience providing live support for web hosting or WordPress products.

BENEFITS

This is a fully-remote role. Our Support Engineers can work from anywhere they have reliable internet access.
We always use the latest version of everything: PHP 7.3, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.
If you want to learn more about Kinsta and what it’s like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

Customer Support for Awesome Small Tech Company

Customer Success Manager

Sherpa, Inc. is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities with the goal of achieving negative net churn.
This role at Sherpa, Inc. will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.
 
If you’re a person who is driven by customer happiness and success, then this role is made for you. 
 
You’re good at:
  • Collaborating with others to drive best practices

  • Working directly with clients to achieve success

  • Communicating with fellow team members

  • Identifying opportunities for product expansion
Extra awesome
  • You love inspiring others with enthusiasm

  • You have a never say never attitude

  • You have experience working at a tech company
What you’ll do
 
As Customer Success Manager, you’ll be responsible for:
 
Relentless customer support through multiple channels such as Facebook, Freshdesk, email and chat.
Onboarding new customers and training their staff on how to use the Lead Sherpa platform effectively.
Advising our customers on how to improve their performance and increase their return on investment.
Working closely with our product and engineering teams to ensure issues are resolved.
Proactively talking with customers to ensure that they get the most value out of our service.
Conducting webinars with groups of customers to assist with onboarding and product adoption.
What you’ll need
The following experience is relevant to us:
  • Professional experience in Customer Success or Account Management. 
  • Experience in building and maintaining strong relationships with customers.
  • A great track record of expanding revenue and mitigating customer churn.
  • Excellent communication skills, a great listener.
  • Tech savvy and have experience implementing software on an account per account basis.
  • Experience working with customer communication and ticketing tools like Intercom and Freshdesk. 

Podcast Booking Agent

Are You A Connector? 

We are. 

It is our passion, our drive, and our mission. 

Who Are We? 

Interview Valet is the leader in Podcast Interview Marketing. We work with top authors, coaches, speakers, and brands to get them on the best podcasts so they can get heard by their ideal customers. We help them turn passive listeners into active visitors, engaged leads, and profitable customers. 

Our mission is to personally introduce inspiring thought leaders to millions of ideal customers they could serve for the betterment of all. 

Our values are: 

  1. Relationships are the ultimate currency 
  2. People remember how you make them feel 
  3. In this digital age of automation, the personal touch is the difference 
  4. Our success is proportional to our systems. 
  5. Life is short, work should be fun 

We are not another pop-up, generic booking service that spams lists with robo emails. We are a strong team that builds relationships. 

Interview Valet provides you 

  • The team (currently 14) to give you support and comradery 
  • The systems to ensure your success 
  • The database to provide you unmatched access 
  • The name recognition as major sponsor at podcast conferences 

What We Need 

An amazing Podcast Booking Coordinator who has the heart to serve, ambition to excel, maturity to work remotely, and the personality to meshes well with team. 

You’ll be helping our clients grow their businesses through podcast guest appearances (these interviews will be listened to by thousands of people). 

This is a client facing role with both clients and podcast hosts, so having confidence, empathy, and the ability to communicate via email, text, phone, and video is a must. 

Specifically, you will help us with: 

  • Interview scheduling – Coordinating with podcaster’s and clients to book interviews at times that work best for each of them 
  • Podcast Outreach – Introducing the right guest, to the right podcast, in the right way. 
  • Project Management- Keeping our project management systems up to date (Asana/AirTable/GMail) in real-time so we can best track client deliverables 
  • Relationship Building – The richness of our life is proportional to the richness of our relationships. We want to create and nurture meaningful relationships with our clients and podcast hosts. 

The basics you bring: 

  • You are positive, outgoing, and friendly personality that shines through virtual communication. Life is short, work should be fun 
  • You are used to being the “backbone” for others. You’re outstanding at helping others make their mission possible. 
  • You are a good human being and see others the same way. You believe life is not a zero-sum game. We all can win. 
  • You are a proactive problem solver. 
  • You are psychologically self-employed (we’re a fully remote company that does not micromanage or babysit). 
  • You are coachable and want to be part of a team. Your ego and drive do not get in your way 
  • You can balance multiple projects at the same time § You have attention to detail – use the word “fun” somewhere in your application. 
  • You know the inner workings of Gmail, Google Calendar, and Google Docs in a way that others may find disturbing. 
  • You manage confidentiality without exception. You will be required to sign an NDA, as our client’s privacy is very important to us. 

Stop reading now if: 

  • You are a cynic, sarcastic, and a pessimist 
  • You are scared by technology 
  • You want everything to stay constant. We are a fast-growing company. Roles, systems, and procedures are constantly refined, tested and improved. We thrive with this. Others cringe. 
  • Are just looking for a J.O.B. We are obsessed with what we do and who we work with. As a result, we have had extremely low turnover. 

Let’s Talk Specifics: 

While we do get together in-person occasionally, we’re primarily a remote company. You can work anywhere you want – from your house, favorite coffee shop, co-working space, the beach….as long as it’s got a strong internet signal.

This is a part-time 20 hour per week contract position with a starting rate of $15/hr plus discretionary quarterly bonuses. 

We are a fast-growing company, and see this position leading to more hours and growth opportunities based upon performance. 

Let’s Do This Thing: 

To apply for this position, please follow the steps below exactly as they are listed: 

  1. Create a Google Doc for your application. Keep it well organized and easy to digest. 
  2. Include the following 
  • Name 
  • Email 
  • Phone number 
  • URL of your Linkedin profile (if you have one)
  • URL of your website (if you have one) 
  • URL of your Twitter (if you have one) 
  • URL of your Instagram (if you have one) 
  1. Answer the following survey questions in the Google Doc (keep brevity in mind): 
  2. Why do you want to work at Interview Valet? 
  3. After reading the job description, why do you feel you are a great fit for this role? Sell us on why we should hire you over everyone else. What differentiates you from your peers? 
  4. Give us a brief description (in your own words, no resumes or CVs) of your background. Do you have experience that coordinates with what we’re looking for in this role? 
  5. What have you improved on most during the last year, and what would you like to improve upon next? 
  6. How do you get to know someone and then build relationships in your own world? 
  7. Do you listen to non-fiction podcasts? If so, what are some of your favorites? 
  8. What is your work availability and desired work schedule? Please be as specific as possible with your availability on a day/week basis and time zones. 
  9. Where did you hear about this job posting? 
  10. Is there anything else we should know about you? 
  11. Send your application in one email to hr@interviewvalet.com 
  • The subject line should read “IV Podcast Booking Agent: YOUR NAME” 
  • The body of the email should include a link to the Google Doc and nothing else. 

Note: If we like your email we will ask you to jump on a video call and take an online assessment. Before either one of us makes a commitment we will let you meet and talk with some of the team members.  

You will also get a 2-hour project using a fictitious client that shows you the type of work you will be doing. You will be paid for this work regardless of if you are ultimately hired.

Thanks for your time! We look forward to hearing from you!

 

Customer Support & Profile Moderation

There are no benefits and the pay won’t buy you a yacht. The work may be tedious with dating profile reviews and often answering similar support questions. At times you will lose faith in humanity and wonder how the asker gets by each day. If you need your social life packaged in a meal-deal with your work, prepare to be underwhelmed.
If you’re still reading, this might be your dream job. Our dating site users are in need of your TLC. You will send support emails that help them succeed in finding matches, and ensure they don’t have a Kardashian as their profile pic. Repetitive clichés will amuse you. The photos that make you wish iPhones never had cameras will morbidly fascinate, rather than offend.
If customer service is your passion, perfect! More likely it’s not, but this job will free you to follow it.
You’ll be working up to 40 hours a week with flexibility – our customer support team aims to respond to queries in the shortest time possible between 6am and 8pm EST Monday to Sunday so some weekend work is also involved, but we share the case load so that you don’t step away from the computer wanting to run into the woods never to be seen again.
Put in the work without someone having to prod you, and you can have a great time. Prove yourself and join the ranks of our core team that has been together for years. Our small team is distributed globally. We get shit done but don’t take ourselves too seriously. We are not a startup and measure success by the apparently-unsexy metric of making more money than we spend. We don’t use words like ‘disrupt’, and implemented our ‘exit strategy’ when we escaped the confines of the 9-5 tedium and commute.
If you were mildly entertained, or want a job, we would love to hear from you!
*Candidates from the UK, Ireland, Cyprus and Canada are invited to apply for this position. Please include where you’re from and currently based in your application.*
Submit your best proof of being able to do this work: supportjob@secretbenefits.com