Customer Support/Success Lead

Kumu is a SaaS based data viz platform that helps people make sense of complex relationships, mostly through network, systems, and stakeholder maps. We’ve worked with some of the world’s top organizations including The Omidyar Group, Hewlett Foundation, USAID, Stanford ChangeLabs, Democracy Fund, World Bank, Humanity United and more.
We’re growing our customer support team and looking for someone who can provide stellar front-line support to our many customers. You’ll often be the first person our customers interact with – replying to support emails, supporting our community on Slack, pointing people to help docs, troubleshooting issues with customer maps, responding to billing and account inquiries, and much more.
Being a clear writer and a natural problem solver is a must. You should also work well in unstructured environments and bring a personal warmth that helps to build relationships with customers.
Timely responses to support requests are a top priority for us. To support our global customer base we are looking for candidates that can cover one of the following time zones (in your application, please specify which one interests you):
  • Europe
  • Asia Pacific
You don’t need to live in that time zone, but we expect you to be able to cover approximate business hours for one of those regions (8:00 – 17:00).
We’re open to working with skilled candidates who can’t immediately commit to full time work. If you’re currently employed or have other commitments, don’t let that hold you back from applying. If you’re excited to work with us and motivated by our manifesto then we want to hear from you!
Please send an email to careers@kumu.io if you’re interested or know somebody we can reach out to who might be. In your application, make sure to include the following:
  • Why you’re excited about working at Kumu
  • Link to a project you’ve built in Kumu
  • What time zone you want to cover
  • Recent photo of you doing something you love
Thanks!
Work remotely
Starting at $15/hour
Sane workweeks (< 40 hours)
In-person team retreats
Mandatory vacation policy

Paid Search Specialist (EMEA)

Note: Although this is a remote position, we are only looking for candidates in time zones between UTC-2 and UTC+4.
We’re looking for a passionate Paid Search Specialist to join our growing marketing team. You’ll meaningfully contribute to both formulating and executing our global Paid Search strategy, and be part of scaling our paid social and programmatic efforts. This is a role that in time can expand beyond search and into broader areas of paid media and marketing.
At Hotjar we’re on a mission to help people improving their user’s experience, making the web a better place. Search is no different. So we’re looking for someone that truly gets search, is data-driven, and understands how people behave in search so we can offer the best possible experience. If that’s you, read on.
In this role you will:
  • Form part of the paid team and work together across AdWords, Facebook, and DoubleClick, on a global scale
  • Manage, improve and scale campaigns, its structure, keywords, ads and landing pages while maintaining a healthy ROI, so that we can reach more of our ideal users over time.
  • Have ownership of budgets, strategy development and execution, of paid search, paid social and DoubleClick related campaigns.
  • Create campaigns that are aligned with our user journey.
  • Write, test and iterate ads and coordinate with the team to develop ad visuals and landing pages to improve overall ROI.
  • Collaborate with the marketing team to maintain a consistent brand voice and message across all campaigns.
  • Research potential further channels to test.
  • Provide the reporting capabilities we need to ensure we’re moving in the right direction throughout our activity.
  • Be part of building up our programmatic efforts using DoubleClick.
Compensation
The budgeted compensation range for this role is €45,000 to €65,000, annually. Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to our new team member will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other new team members will join as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.

Requirements

  • You have a background of running large search campaigns, ideally for a fast-growing business or agency.
  • Have a mindset of putting customers first. There is no point doing search unless you understand how you’re helping the end-user.
  • You’re an Excel expert that’s comfortable with complex reports, pivot tables and not afraid of spending time in your spreadsheets.
  • You live and breath campaign performance data and know exactly what levers to pull when optimising a campaign against specific KPIs.
  • You enjoy contributing to a thoughtful, collaborative and fun team-based environment.
  • Desire to work in a caring, transparent, and giving work environment, following Hotjar’s company valuesculture and ways of working.
  • Must submit to a background check confidentially processed by our third party.

Social Media Growth Hacker

We’re Loom Network, a Techstars NY ’18 startup. We build blockchain tech that makes it easy for developers to build large-scale games and social apps on Ethereum.
If you’re in the crypto space, you may have already heard of us. We were the first Ethereum scaling solution in production (https://www.coindesk.com/ethereums-first-production-scaling-project-catch/), Vitalik has tweeted about us (https://twitter.com/VitalikButerin/status/984651585476116480), and our free code school CryptoZombies.io is the #1 Ethereum programming resource on the Internet. Oh, and we’re building a game, Zombie Battleground (https://loom.games).
We’re looking for a Social Media Marketer/Growth Hacker (full-time, remote ok, Asia time zone required) to run our social media accounts and help take our growth to the next level.
Activities will include:
  • Managing our Twitter to queue up engaging tweets and interact with our followers
  • Monitor online channels (Twitter, Reddit, etc.) to look for opportunities to inject ourselves into the conversation in a helpful way and spread awareness
  • Identify and build relationships with influencers
  • Find additional channels to reach relevant targeted audiences and spread awareness about what our products
  • (And probably a dozen other things — things change a lot in our industry and we move fast 😉)
Who we’re looking for:
  • A hustler. A meme ninja. A master wordsmith.
  • You know how to craft 140-character Tweets that you know will go viral.
  • You’re intimately familiar with Reddit culture, and how to write posts and comments in such a way that they’re guaranteed to get upvotes.
  • You can scour the Internet and come up with ideas all day long for opportunities to get involved in the conversation and further spread awareness.
  • Knowledge of the crypto space is beneficial, but not necessary. We’d rather take an all-star marketer who can learn the industry than someone who’s deep in the space but doesn’t have the skill set.
To apply, send an email to hiring@loomx.io with “Social Media Manager” in the subject line. Send over your CV and a summary of your bragging rights, why you think you’d be an awesome fit for this role. Links to Twitter / Reddit accounts you’ve managed (even personal) are definitely helpful!

React + Ruby on Rails Engineer

Are you an Engineer looking to revolutionize the way people roadmap and launch products that customers love? Do you want to create something that will change the way people think about innovation, and work with cutting-edge visualization, collaboration, and social ideation technologies at the same time? We are looking for highly ambitious engineers who want to work on major aspects of the Aha! product — from the back-end through to the end user experience. If this is you, we want to hear from you!
As a Senior Rails Engineer at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.

We are looking for someone who:

  • Is experienced in Ruby-on-Rails
  • Has worked on key functionality for a cloud-based product
  • Has a computer science degree or demonstrated experience solving challenging CS problems
  • Wants to work on a major aspect of product functionality from back-end algorithms through to the user interface
  • Wants to be great and work in a fast-moving, online environment where the end-user is key
We are committed to being great, and we want someone who:
  • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
  • Has a “get it done” attitude and a background of delivering superb work again and again
  • Is seeking a career-defining opportunity and a proven, results-oriented team that has sold multiple software companies
We are building a distributed team, and you can work from anywhere in North America for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

React.js and ruby on rails engineer

Are you an Engineer looking to revolutionize the way people roadmap and launch products that customers love? Do you want to create something that will change the way people think about innovation, and work with cutting-edge visualization, collaboration, and social ideation technologies at the same time? We are looking for highly ambitious engineers who want to work on major aspects of the Aha! product — from the back-end through to the end user experience. If this is you, we want to hear from you!
As a Senior Rails Engineer at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.

We are looking for someone who:

  • Is experienced in Ruby-on-Rails
  • Has worked on key functionality for a cloud-based product
  • Has a computer science degree or demonstrated experience solving challenging CS problems
  • Wants to work on a major aspect of product functionality from back-end algorithms through to the user interface
  • Wants to be great and work in a fast-moving, online environment where the end-user is key
We are committed to being great, and we want someone who:
  • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
  • Has a “get it done” attitude and a background of delivering superb work again and again
  • Is seeking a career-defining opportunity and a proven, results-oriented team that has sold multiple software companies
We are building a distributed team, and you can work from anywhere in North America for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

    Full-Stack Software Engineer

    Articulate is looking for a Full-Stack Software Engineer. We’re makers. We believe the job of a development team is more than just writing code. We are here to create experiences which delight our customers—that is always our top priority.
    We’re a fully distributed company with a high degree of autonomy and no office space. At Articulate, you’ll work closely with an awesome team of developers and designers to build industry-leading products and solve interesting problems.
     
    The ideal person for this job is a multitalented Full-Stack Software Engineer with a good eye. This person sweats the details, focuses on quality results instead of effort, and sees problems as opportunities to learn and level up as a team. Solid GIF skills and emojis game are big bonuses.
     
    Here’s a smattering of the tech you’ll be working with: Node.js, React, JavaScript, CSS, AWS, GitHub, and Slack.
    About Articulate
     
    Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 78,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 605,000+ members is the largest, fastest-growing community in the industry.
    We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.

    We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

    Front-end Engineer

    Howdy We’re the folks at Jilt, an email marketing platform built for eCommerce. We help thousands of stores grow sales with emails that delight their customers. Our team is 100% remote, with 21 people distributed all over the world.
    We’re looking for a smart, detail-oriented front-end engineer to join our team and help build fast, intuitive interfaces in React.
    You should be…
    • Deeply experienced with React, JavaScript, and CSS

    • Adept at translating user stories into detailed engineering implementation tasks

    • Detail-oriented & curious, with a drive to understand and solve technical challenges

    • A self-starter, comfortable working independently and taking a high level of responsibility

    • Dedicated to constant learning and sharing your knowledge
    Bonus points if you also have…
    • Experience using React alongside Ruby on Rails, or other MVC frameworks

    • Angular/Vue experience
    You’ll be responsible for…
    • Building features, tweaks, bug fixes, and refactors based on specs in Clubhouse stories (derived from both customer feedback and our product/support teams)

    • Adhering to internal code standards and best practices while suggesting new ones for team consideration

    • Carefully user-testing your own work and implementing feedback from code review

    • Providing detailed code reviews to your teammates

    • Updating our internal wiki & documentation

    • Assisting our support team with troubleshooting challenging issues
    Why you’ll love working with us…
    • Kind, wonderful teammates that enjoy their work as much as you do

    • Competitive salary

    • Annual company retreats (read about last year’s adventure in Lake Tahoe!)

    • Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

    • Transparent culture (check out our team wiki)
    Curious to hear more? Learn more about the position and apply via the link below. Applications accepted through June 7th. We can’t wait to meet you!
    We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    FTP and SFTP Server Developer (Java)

    Are you an expert in the inner workings of the FTP protocol or SFTP protocol? Would building a server that achieves perfect compatibility with the RFC while still managing to support buggy clients make you smile?
    If so, we’d like you to learn about Files.com!
    Files.com is one of the largest providers of commercial FTP and SFTP server hosting in the world. Our service was originally launched as BrickFTP, and even though we’ve grown beyond FTP in our service offerings, we have thousands of businesses that rely on our services 24/7 for reliable FTP and SFTP server hosting.
    Our FTP and SFTP server code is primarily written in Java and leverages open source code from the Apache foundation (that we have considerably extended).
    We’re looking for a rare unicorn who knows FTP and/or SFTP at a protocol level and knows Java to help us modernize our FTP and SFTP server code and implement many new exciting features.
    As an FTP or SFTP server developer at Files.com, you’ll take ownership of our FTP and SFTP server code, helping us keep it modern, fast, and maintainable, while implementing exciting new features.
    These codebases are currently written in Java, and we want applicants to be comfortable in Java, but we are also interested in rewriting these in more modern languages such as Go or Elixir, especially if we can leverage existing FTP or SFTP libraries.
    In this role, you’ll work on the following things and more:
    • Keeping our SSH and TLS cryptography up to date, including integrating new ciphers and curating the list of approved ciphers for maximum security.

    • Ensuring that our FTP and SFTP server products are maximally compatible with the wide range of client software in the wild (even the buggy software).

    • Optimizing our FTP and SFTP servers for speed and throughput so our customers get the fastest server experience possible.

    • Integrating new features such as client-side encryption.
    Minimum Qualifications:
    • 5+ years of directly applicable experience.

    • Deep understanding of the FTP and/or SFTP protocols at the protocol level. Having written an FTP or SFTP client or server in the past would be a strong indicator of this.

    • Strong Computer Science background and understanding of algorithms and data structures.

    • History developing and supporting actual applications that have seen production usage with a large userbase.

    • Complete understanding of how to write secure code and an awareness of common web application security vulnerabilities.

    • Solid experience with Java, ideally the new features in Java 8 and Java 10.
    Preferred Qualifications:
    • Participation in open source projects, including ideally being the maintainer for a package that sees large usage in the community.

    Remote Contract React Native Engineer

    We’re looking for talented React Native engineers to partner with amazing product companies to work as part of a team on React Native apps for iOS and Android. We regularly partner with Y Combinator funded product companies that place a high value on engineering. Strong communication and documentation skills are needed as this is a fast paced engineering environment. At least 3 months of React Native experience is required and full stack experience with Rails or Node.js is a plus (Apollo Client/GraphQL experience a huge plus). While we prefer candidates that have experience in native Android (Java) or iOS (Objective C), it isn’t required.
    We are a hiring platform for React and React native engineers. We have multiple clients that are looking for remote React and React Native contractors to start quickly. In addition, we have clients that are looking to hire React and React Native engineers full time onsite. If you are interested in a FT onsite role please let us know in your application!
    For Remote Contractors
    Contract lengths vary depending on the project, but range from 1 to 3 months (some last as long as 6 months). We also have contract to hire roles available, where after a short contract the company hires you full time remotely. The majority of our clients are in the San Francisco area so the closer to that timezone the better.
    For Full Time Roles Onsite in San Francisco
    You must be living in San Francisco or be willing to relocate. Please provide your requested annual salary range in the application.
    Requirements:
    • Fluent with both verbal and written English
    • Willingness to complete a 6-8 hour code challenge
    • 30-40 hours per week of availability
    • Mid-Senior or Senior level Position (3+ years of professional experience)
    • 3+ months of React Native experience (with a production app)
    Nice to have’s:
    • Full stack experience (Rails or Node.js)
    • Professional Obj-C or Java experience (Helpful when working with native modules using React Native)
    • 6+ months of React Native experience
    • Experience with Apollo Client & GraphQL
    • Onsite travel is not required but is often appreciated by our partners (Please let us know if that is an option)

    Senior React Developer

    EveryoneSocial is looking for a senior React developer!
    EveryoneSocial is growing like wildfire and we need a crazy-talented React developer to join the team.  We are cash flow positive and are looking to 10x in the coming year. You should really understand scale and what it takes to implement web apps that scale. You should be excited about writing fast, test-driven, clean, and reusable code.  We run on AWS using Serverless and Appsync, graphql. You should either have experience in this or have a good grasp of these concepts.
    This position can be in our main office in Salt Lake City or remote (in the US).  If remote, you need to have a proven track record of being highly productive in a remote position.  Please, no applications or communication from recruiters or candidates out of the country.

    Desired Skills and Experience

    • Have 2+ years of professional experience with React.
    • Have experience with TypeScript. Our primary goal with TypeScript is preventing runtime bugs and errors. 
    • Has used a GraphQL API extensively. We use Apollo to communicate with AWS AppSync for all remote calls.
    • Understands component composability and is comfortable creating infrastructure components that are fully portable.
    • Always uses the right tool for the job and doesn’t try to reinvent the wheel.
    • Nice to have but not required: Experience with Material UI, Webpack, and Babel
    • Be a leader.  We don’t like to hold hands, we like people to tell us what should be happening.  We are looking for someone obsessive about quality and pace. We are a small startup and need to move fast.  We are learning a lot every day and our best chance of further success is build and react fast
    What we provide
    • Competitive salary, based on experience
    • Medical, dental, and vision insurance paid for you and your family
    • Stock options
    • A fun workplace where you can be creative and work on hard problems!
    How to apply
    If you feel like you meet the requirements above, we want to hear from you!  Please send an email to jobs@everyonesocial.com and either attach your resume or link to it.  Please write us a paragraph or two with a bit about yourself.  We would love to hear which of the above requirements you feel apply to you.  
    Applicants who don’t write an email describing how they meet these requirements will not be considered.
    About EveryoneSocial
    EveryoneSocial is how people use social media at work, to connect with others inside and outside of their company, to share and engage, to be the best at what they do whether that’s working in a retail store or behind a desk at hq.  We’re self-funded, profitable (going on two years!) and we always want to do a lot with a little. We have an amazing team of smart people who love working together, we are the leader in our space and we have some absolutely amazing customers, including Dell, Adobe, IBM, EA, and T-Mobile.  Our headquarters is located in beautiful Salt Lake City, UT.