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Zapiet

Customer Success (Asia/Pacific)

Mobile-App

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JOB FUNCTION

Customer Success (Asia/Pacific)

COMPANY

Zapiet

INDUSTRY

Mobile-App

LOCATION

Headquarters:England, UK,Asia/Pacific

WEBSITE

https://www.zapiet.com/

JOB DESCRIPTION

This role is for you if…
  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor)
  • You consider yourself tech savvy and efficient with SaaS applications
  • Happy to work daylight hours within an Australian timezone
  • You have experience in using Shopify and BigCommerce
Your responsibilities will include: 
  • Responding to custom support requests
  • On-boarding and setting up new merchants
  • Manning our live chat and telephone support systems
  • Maintaining the apps documentation 
  • Tracking feature requests and support trends
Why work here?
 
  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive base salary
Who is Zapiet?

We are the creators of a number of hugely popular ecommerce apps in particular Store Pickup + Delivery for Shopify

  • We are a self funded, profitable company started back in 2015
  • We are a remote company with a mostly UK-based team

Apply for this Position

If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via https://www.zapiet.com/