Pre-Sales Responsibilities:

• Identifying customer business requirements and matching them to existing and future product features
• Building joint customer strategies with enterprise sales and professional services to encourage product adoption
• Providing live demonstrations of GitHub Enterprise to prospective customers
• Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product
• Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows
• Building relationships with key decision makers, visiting customers on-site, and serving as a customer’s technical point of contact
• Educating prospects on product implementation and usage best practices
• Learning about customers’ successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests
• Maintaining awareness of internal GitHub initiatives, the direction of the Source Control Management (SCM) industry, and trends in global developer collaboration tools and techniques.

Post-Sales Responsibilities:

• Acting as intermediary between sales and other technical teams to best meet customer needs
• Communicating customer feedback and perspectives to appropriate teams to be considered for future product strategy
• Documenting technical considerations, collecting existing articles, and contributing to internal knowledgebases as a resource for other teams, customers, and partners

Qualifications:

• 3+ years of experience in sales/solutions engineering/presales, technical consulting, system integration project management for enterprise accounts; and/or 4+ years of engineering / software development experience in a customer-focussed role (internal or external) with an aptitude for solution development and presentation
• Ability to travel up to 50%
• Team-orientation and strong collaboration skills
• Passionate commitment to quality and success
• Excellent verbal and written communication skills
• Ability to quickly solve technical and business-related challenges
• Able to relate technical concepts to customers of all technical backgrounds
• Knowledge of Source Control Management (SCM) tools and workflows
• Comfortable working in a fast-paced and dynamic environment
• Must be legally authorised to travel and work in the EU
• Conversational, business and technical fluency in English

Preferred Qualifications: