Customer Happiness Expert
JOB FUNCTION Customer Happiness Expert
LOCATION Headquarters:Washington DC,Work EDT Time Zone
- Answering technical support requirements.
- Speaking directly to customers and helping them get Setup.
- Running one on one onboarding webinars and demo’s with customers.
- Understanding why customers are churning and communicate this back to the product & dev team.
- Work with the product and executive team to communicate what high-end customers are conveying to you.
- Doing 1 on 1 Demo’s.
- Developing funnels & workflows and helping customers succeed with the setup process.
- Developing content including help guides to help customers get setup.
- Offering phone support to customers as needed.
- Being pro-active and contacting new customers that just signed up.
- Keep a summary of the top pitfalls/issues that new customers are running into.
- Work on projects to improve our onboarding experience (email, wizard, getting started, tracks, settings).
- Help with customer support & help guides during your down time.
Apply for this Position
If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via http://www.uscreen.tv
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