Customer Success Manager (Americas)
JOB FUNCTION Customer Success Manager (Americas)
LOCATION Headquarters:Sydney, Australia,America
- Be on the front line to communicate with users who require assistance setting up, provide solutions and all ongoing support.
- Consistently deliver world-class support with patience, empathy and understanding in a timely manner.
- Write emails, take live chats, and make phone calls to deliver an exceptional customer experience.
- Help our customers to love the products as much as we do by providing the highest quality service and a positive, memorable experience.
- Quickly become a Postie master, jump on board and learn the system like the back of your hand.
- Be an excellent communicator with exceptional verbal and written skills.
- Be an awesome problem solver with the ability to respond creatively to unexpected situations and turn problems into opportunities.
- Be willing to work independently and in a team focused collaborative environment with integration and reporting into the wider team.
- Be proactive, self-motivated, willing to learn, and a team player who likes to roll with change.
- Native or near-native English speaker (North American accent is a plus but not a requirement).
- Be a bit of a tech nerd, up to date with the latest and greatest developments in this space
- Experience using mailchimp, slack, intercom and/or web support systems
- Experience working remotely and in the digital space
- Full-time (40 hours per week) remote job with contract.
- Amazing, young and motivated team
- 20 paid days off per year (eligible after the first 6 months of being in the team)
- Work with a fun team on a product that customers love
- Share in our organisation-wise personal development benefits
- Apply through this form right here >>>https://gopostie.typeform.com/to/U4MCpl
- We’ll shortlist and set a short task for shortlisted candidates
- We’ll then do an initial Skype call with a shorter short list
Apply for this Position
If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via https://postie.com/
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