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Smartjobboard

Customer Success Specialist

B2B

Medium Medium

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JOB FUNCTION

Customer Success Specialist

COMPANY

Smartjobboard

INDUSTRY

B2B

LOCATION

Headquarters:remote,remote

WEBSITE

https://www.smartjobboard.com

JOB DESCRIPTION

About Smartjobboard

SmartJobBoard is a SaaS platform that allows anyone to start and grow a job board business. More than 450 job board owners around the world trust SmartJobBoard to power their websites.
Behind SmartJobBoard there is a remote team of like-minded professionals, whose goal is to build the best job board platform on the planet!
Our main values are: simplicity, great design, and innovation.

About the role

We’re looking for an experienced customer care professional who’s passionate about SaaS businesses, shares our values, open-minded, self-motivated and can learn fast.
The role is full-time.
The preferred working hours are 8am – 5pm EST, Mon – Fr, but we’re pretty flexible on the schedule.
Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours.
Competitive compensation based on experience .

What you’ll do

  • Answer customer requests through our help desk platform or phone
  • Assisting customers with configuring and running their job board websites
  • Assisting customers with design changes for their websites (CSS/HTML)
  • Creating articles in our knowledgebase
  • Contribute to the product development with the rest of the team
Our ideal candidate has:
  • At least 2+ years experience working in a similar role in a SaaS or hosting company
  • Great communication skills in English
  • Good knowledge of CSS/HTML
  • Good experience in DNS configuration
  • Basic experience in using Google Analytics
  • Knowledge of any popular website builders would be a plus (e.g. WordPress, Shopify, Weebly).

Apply for this Position

If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via https://smartjobboard.typeform.com/to/bFH2Og