Customer Support and Onboarding Specialist


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Customer Support and Onboarding Specialist






Headquarters:Miami, FL,REMOTE



We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. You must be an excellent communicator and dedicated problem-solver. Passion for helping people succeed is a must! This is a remote position, but if you’re in the Miami area you’re welcome to join us at the office.

What You’ll Do

  • Become a SimpleTexting power user—before you can support others, you must know the product yourself
  • Provide technical and consultative support to our clients on a daily basis
  • Manage all aspects of the customers’ onboarding process and track their progress
  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
  • Answer prospective customers’ questions about the platform
  • Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
  • Participate in the ongoing creation and updating of help center articles

Necessary Qualifications

  • It’s easy for you to put yourself in someone else’s shoes. You love making others happy.
  • Must have a Bachelor’s degree, preferably in a related field of study
  • English is your primary language. Secondary languages are a plus.
  • At least 1 year of experience working with customers
  • Strong interest in business and technology 
  • Demonstrable critical thinking and creative problem-solving skills
  • Excellent communication and presentation skills
  • Translating technical ideas for non-technical audiences is fun for you
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.
  • Teaching/instructional experience (ideally in software) a big plus

Apply for this Position

If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via