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Octopi

Product Specialist

Software

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JOB FUNCTION

Product Specialist

COMPANY

Octopi

INDUSTRY

Software

LOCATION

Headquarters:Miami, FL,USA

WEBSITE

https://octopi.co

JOB DESCRIPTION

At Octopi, we are looking for a product specialist with experience working with web-based software applications to help us onboard new customers on our software platform and to support existing customers.
The ideal person for this position should be intellectually curious and willing to learn about the shipping and maritime industry. They should have a strong ability to learn how to use a software product on their own by reverse engineering the application to gain an understanding of how it works.
They should be able to focus on a demanding task and possess strong attention to detail to analyze data with thoroughness and accuracy.

Responsibilities:

  • Ability and willingness to travel

  • Spend time with prospective customers (port terminals) to understand their requirements and configure our software accordingly

  • Work closely with our customers and our software development team to come up with elegant solutions to improve our client’s operations

  • Write well-crafted and pragmatic product documentation and onboarding guides

  • Answer customer support tickets, emails, and phone calls

  • Prepare and review Quality Acceptance plans to ensure smooth software implementations and “Go-Live” weeks

  • Always think of ways to improve our application and our customers’ experience

  • Prepare training material and deliver the training via web-conference or live

Skills & Requirements:

 
  • Great attention to detail
  • Strong oral and written communication skills
  • Being open to working in a startup environment where you have to wear many hats
  • A good understanding of web applications and technologies
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and understand what customers are trying to accomplish
  • Ability to work directly with our customers and to visit cargo port terminals
  • Willing to visit our offices in Miami, Florida during the first weeks of employment for training and as needed after our initial training period
  • Experience with the following technologies are a plus: Github, SQL, Microsoft Excel
  • Knowledge of Spanish and/or Portuguese is a plus

Apply for this Position

If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via hello+jobs@cetuslabs.com