Support Hero (Americas)
JOB FUNCTION Support Hero (Americas)
- Be on the front line interacting with our customers through Zendesk.
- Consistently deliver world-class support with empathy and understanding.
- Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner.
- Thrive on problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job.
- Work on projects related to improving our support, processes, and self-service.
- Regularly interact with other departments including Product, Legal, Marketing and Customer Success.
- Represent the support team at a company level during weekly team meetings.
- Fluency in English, with flawless writing skills. If you also speak other languages, tell us! Portuguese, German, French, Spanish, and Japanese will be considered assets.
- Naturally empathetic and able to communicate in a way that empowers and never belittles.
- A preference for working in a strongly team focused and collaborative environment.
- Comfortable taking initiative and making decisions independent of others.
- Flexible and adaptable in a fast workplace environment.
- Must submit to a background check confidentially processed by our third party.
Apply for this Position
If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via https://careers.hotjar.com/o/support-hero-americas/
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