Financial Analyst

We’re looking for a demand planning analyst to join our marketplace team where we offer photography apps, gear, and travel. We have a growing number of skus between Moment and the third party brands we curate, which means our ability to forecast how much to buy, ship, and hold is becoming an interesting challenge. We need one person to ensure that we keep the right products in stock at the right warehouses at the right times. From forecasting future order demand to working with our vendors to managing their delivery schedule, you’ll own this entire process.

What You’ll Be Working On

  • Forecasting Demand – understanding traffic, conversion, and order mix to forecast future order volume and contents.
  • Inventory Planning – from the revenue forecast plan out quantities needed across over 100 skus while ensuring we stay in stock at our US and Amazon warehouses.
  • Production Schedules – working with our vendors and third-party brand partners to manage our forward-looking forecasts, update production schedules, and manage boat vs airplane shipments.
  • Dashboards – maintain the marketplace dashboards and work with the team to pull out conversion and ordering insights.
  • Closing Process – improve and manage our weekly, monthly, and quarterly e-commerce closing processes to make sure our data is accurate.
  • Customer service, because everyone on the team does a few hours per week. And we mean everyone in the company.

You Need These Qualifications:

  • You have our shared love for taking pictures and sharing them online.
  • More than two years of experience as an analyst.
  • An excel wizard.
  • Ability to understand database structures and build reports with MySQL and Postgres. Prior experience with RJmetrics is a plus.
  • Experience in an e-commerce company is preferred.
  • Experience with google analytics and conversion optimization is preferred.
  • Degree in math or economics preferred.
  • Succinct writer with experience summarizing insights

IT Risk and Compliance Officer (UK or Europe only)

Job Summary: The IT Risk and Compliance Officer protects the confidentiality, integrity, and availability of Canonical’s information systems. Serves as expert advisor to management, peers, and employees in defining, recommending, and implementing necessary policies, controls, and procedures to cost-effectively assess and manage security-related risk, educate workforce, and participate in regulatory compliance activities, especially with regards to data privacy and security legislation.  Assists with development, implementation, and maintenance of world-class information security organization, including annual and ad-hoc information security risk assessments, policy governance, compliance with regulatory requirements, information security training and awareness initiatives, third-party audits and assessments, contract and procurement guidelines, and third-party risk. Oversees and coordinates information security-related risk management.   

This role is a 6 month assignment and can be home or office based, but being based in London is preferred. Periodic international travel for training and business meetings is required. 

Key Responsibilities:

  • Shape and drive the company strategy for access controls, compliance, audit, and penetration testing that supports the company’s business units and enables risk management and regulatory compliance. The challenges include identifying where and how we use data; determining what tools and technologies we should deploy; ensuring that preventive/detective/corrective controls are in place and functioning effectively; staying current with government regulations and commercial agreements governing the use of data.
  • Collaborate closely with leaders in each business unit to understand what customers they serve and in which markets those customers exist in, how data that they process and retain is categorized, what business processes make use of the data and why, and how the controls provide proper security and compliance. Be a representative for our customers, making sure that customer data is safeguarded and used ethically and responsibly.
  • Organize and lead Risk/Privacy/Compliance training programs across departments, in order to educate and inform employees about our practices and standards, raise the level of cooperation and help people to understand the rationale for the rules.
  • Manage internal and external audit and testing programs, reporting risks and areas that need correction to the senior management team and prioritizing compliance work.
  • Reviewing and responding to security questionnaires and contract questions from customers on Canonical’s information security policies and practices.

Required skills and experience:

  • You are familiar with contractual compliance obligations, contractual security, privacy and completing security questionnaires and reviews.
  • Experience defining and implementing appropriate methodologies for penetration testing, auditing, secure coding standards, incident response playbooks, forensic analysis procedures, takedown processes/law enforcement/censorship.
  • You can speak intelligently about situational awareness, change management, access control, and incident response.
  • You have demonstrated ability to communicate complex or detailed technical topics to a non-technical business audience, clearly conveying risk assessments, actions needed, and cost implications.
  • You have a general understanding of privacy and compliance legislation in the UK and Europe, including the GDPR.
  • Experience in working with legal, audit, and compliance staff.
  • Experience in developing and maintaining policies, procedures, standards, and guidelines.
  • Experience in driving risk-based decisions supporting business owner expectations and needs. 

Preferred Experience:

  • Strong knowledge and experience of applicable frameworks and regulatory requirements, e.g. ISO 2700x, PCI-DSS, NIST.
  • Strong technical or engineering background, including but not limited to software development, scripting, networking, and cloud architecture..
  • Bachelor’s degree (or equivalent) in Computer Science, Information Systems, or related field.

E-Commerce Producer

Hi there! Let’s make this personal. My name is Xavier Armand and I am the co-founder and creative director of The Vaan Group (www.vaangroup.com): a remote UX design and engineering agency with headquarters in NYC. We’re looking to hire an e-commerce producer to join our team.
Our clients range from large e-commerce enterprises (>$100M per year) to successful mid-stage ($1M – $50M per year) direct to consumer e-commerce brands (these are the brands you’d be working with). You can see the full range client work/portfolio at our website and here are some long form articles that explain the details of some recent projects: E-commerce search (& destroy) (https://medium.com/@x_armand/e-commerce-search-destroy-a72ab421f55a) as well as UX Audit Reports: Putting Beauty In The Eye of the User (https://goo.gl/b7TKYT)
We’re a realistic group, not looking for rockstar ninja wizards. Our team resides (or is working from) New York City, Warsaw, Berlin, Rijeka, Sevilla, London, and Norway. Every 3-4 months we have team meet ups.
A perfect candidate has well-formed opinions, great discipline, naturally established work habits, and takes delight in their work. They’re interested in online retail and are comfortable learning technical information. E-commerce experience needed and Shopify experience a huge plus!
Example responsibilities include:
– Setting weekly check-ins with clients to update them on progress
– Research and determine solutions (custom or off the shelf app) for client needs.
– Track, assess and prioritize tasks for the dev team in Basecamp
– Review and approve tasks by dev team
– Stay up to date on the latest features and offerings from our app partners
– Manage app partner relationships. An example would be to be the go between for our agency and ReCharge – a subscription platform we work with.
– Communicate with and manage projects for up to 3 developers
– Problem solve using design or feature solutions to UX and dev team
– Field incoming inquiries, assess project size and delegate for small projects
– When necessary interacting and finalizing tasks for clients
Where the job will grow
We’re a small (10-person) and nimble agency. You’ll likely work with everyone on the team but you’ll most closely be working directly with our head of engineering and founding team. This is both an internal and external facing roll where you can learn a lot about multiple facets of running and scaling and online shop. You’ll be learning, broadly, solutions architecture, getting comfortable with multiple app vendors, thinking through custom solutions using with APIs, and participating in brainstorms on how we come up with creative solutions for clients needs, and, in the process, see where the future of online commerce is going. With this experience, we’re optimistic this person can grow into our head of client services.
We are a mostly remote team so we value good writers who feel comfortable writing detail explanations of features and asks internally and detailed explanations externally. We rely on Slack and Basecamp for project management. Happy to work remote but as this is a client-facing roll, our preference is for North/South America or those in Europe willing to shift their schedule by about 3-4 hours. Nomads welcome.

WordPress Technical Support

The Opportunity

Our team is growing and we’re looking for a seriously support-loving person to add to the mix. We currently provide technical support for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference.
We’re looking for someone for around 10-15 hours a week to help us go the extra mile when customers reach out for help with the both the tech-y and less tech-y side of things, like bug reports, feature requests, product reviews, account access and questions about product features.
However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 400,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance.
Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.

Inclusion Statement

Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.
We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are homeschool teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.
Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.

Responsibilities

  • Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
  • Field incoming feature requests and document them for consideration in the roadmap
  • Take point on the WordPress.org forums for our core plugin offerings
  • Testing bug reports locally and logging them in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate
  • Pre-release quality assurance testing for every new release and product
  • Recording video walkthroughs highlighting plugin functionality
  • Creating tutorials, documentation, screencasts and other forum materials to help guide people to success
  • Writing snippets to solve one-off problems
  • Helping run regular user testing sessions
  • Being the voice of the community during roadmap discussions
  • Supporting product partners (other theme/plugin authors) and nonprofits

Personal Competencies

  • Strong communication skills
  • Experience working as part of a remote team
  • Self-motivated, detail-oriented
  • Strong organizational skills
  • A methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines
  • Fluent English speaker

Knowledge & Experience

  • Strong communication and/or experience working as part of a remote team
  • A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up. This is important because our products are highly technical, and you will not succeed without these skills.
  • A love for all things WordPress with a good understanding of its codebase and community
  • Basic familiarity with The Events Calendar, our main product. Bonus points for experience using any of premium add-ons, such as Events Calendar PRO.
  • Experience working with GitHub or other repo-sharing platforms. In other words, you can clone repos, pull branches and set up local WordPress installs without hassle.
  • Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines

Additional Experience (Bonus Points)

  • Have built your own WordPress plugins. Double bonus points if those plugins extend The Events Calendar.
  • Love doing video tutorials and have a home setup to do it
  • Have a proven track record providing support specifically for WordPress plugins, or have an active track record in the WordPress.org community
Location
Work from anywhere in North, Central or South America. If your timezone is outside of US business hours, but you work at least 3+ hours of overlap each day, let’s chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.

Compensation

Pay range is between $15-$22 US per hour commensurate with qualifications and experience. We are currently looking for freelance contractors about 15 hours a week for this gig.

Perks

We believe that distributed working is a way of life. We understand what it means to work remotely. We offer consistency in expectations, payment, and support. We believe in learning from each other and fostering personal growth. You can expect to learn a lot while working with us.
(Also, if you work enough with us, we’ll bring you on the team trips.)

Who We Are

Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).

Who You Are

We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:
  • HAPPY: Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.
  • HELPFUL: Always looking for ways that you can help others.
  • CURIOUS: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
  • ACCOUNTABLE: Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.

Customer Support Representative

Description of the Position.
This work-from-home Customer Support Representative (“CSR”) opportunity is a permanent, part-time employee position, which will be paid a competitive hourly wage.
Please note: This is a work-from-home position. No travel is required. You may apply from within the US as long as you meet the requirements for the position.
Each day, CSRs interact with various customers from the different ecommerce sales platforms of Storehouse, mainly responding to emails from customers with inquiries.  The CSR position may also include some telephone and online chat interactions. A CSR must be highly engaged with customers to deliver an exceptional customer service experience. Our work-from-home CSRs stay connected with the rest of the Storehouse team with the assistance of various internet collaboration tools and telephone.
CSR Responsibilities.
  • CSRs spend a significant amount of time interacting with customers across various sales platforms, therefore, various communication tones and writing styles are required
  • CSRs work with a highly driven team that is supportive, collaborative, and dedicated to excellence in every aspect of the business
  • CSRs provide authentic, meaningful, human interactions
  • CSRs make every customer feel heard, valued, and supported
  • CSRs take ownership over the quality of their work and make an effort to improve
  • CSRs recommend solutions to complex or escalated situations through research and critical thinking
  • CSRs share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
  • CSRs strive to exceed volume and quality goals
  • CSRs sometimes take on special long or short-term projects
CSR Qualifications.
  • Bachelor’s Degree or equivalent experience
  • 3-5 years’ experience in customer-centric industry
  • Excellent Zendesk skills; 2 years’ minimum experience
  • Strong computer skills in Word, Excel and web-based applications
  • Exceptional written communication skills with a keen attention to detail
  • Entrepreneurial spirit with an ability to manage workflow efficiently
  • Willing and eager to support new channels as needed (e.g., social media)
  • Experience with Cratejoy, MailChimp and subscription commerce is a plus
Other Requirements.
  • Personal computer with remote networking capability that can be dedicated for CSR work
  • Reliable internet connection, no less than 10 mbs (must have cable/dsl, no satellite or mobile hotspot)
  • Available to work Eastern Time Zone hours
  • Available to work some evenings, weekends, and holidays

Content Manager

An ideal content manager at Animalz:
  • is deeply passionate about writing and approach all forms of content with a creatively curious mindset
  • writes clearly, concisely, and in an organized way
  • has a marketing sense for storytelling
  • understands the business side of writing
  • is well-organized, independently motivated and loves working directly with customers
  • is fascinated by the role technology plays in our day-to-day lives and the ways it continues to shape our future.
Requirements:
  • You are able to articulate a basic B2B content strategy
  • You can clearly explain why a piece of content needs to be written
  • You know how to do on-page SEO for any piece you write
  • You have a strong writing ability
  • You’ve worked directly with customers and understand the basics for handling that relationship
  • You have a good basic understanding of how content marketing, SEO, email marketing, and social marketing function (on a theoretical level, at least) and how they can work together to get results.
  • You can work at hours that regularly overlap with EST business hours (3 hours per day at least) and can schedule overlap with a few PST hours as needed (3-4 hours a month for customer calls).

Web / Graphic Designer

We are seeking a part-time / contract visual designer to conceptualize and build creative assets for e-commerce websites. Assets may include complete website layouts, product promotions, and graphics for social media. The ideal candidate should have an understanding of popular trends in web design, and the ability to create diverse graphics targeting a variety of markets. Coding skills are not required for this role.
 
Working remotely with a young team based around the world, you’ll have the flexibility to work on a variety of projects and wear many hats within the business. This is a remote position – you’ll be required to join group calls and participate in an online project management tool, however the work can be completed from any location.
This is an ongoing contract with part-time hours required.
REQUIREMENTS:
  • Strong portfolio of web design projects
  • Excellent design skills and understanding of principles (typography, color, composition, etc.)
  • Understanding of the latest trends and usability in modern web design.
  • Familiarity with Adobe Creative Suite applications is a major asset
  • Experience with UI and UX and best practices
  • Excellent verbal/written communication skills
  • Enthusiastic and willing to pitch in wherever necessary
  • Capable of working independently and on a team
  • Attention to detail and excellent organizational skills
PRIMARY DUTIES / RESPONSIBILITIES:
  • Design complete websites based on provided assets and strategic objectives
  • Create product marketing assets, including thumbnails, landing pages and social media graphics
  • Photography touch-up and manipulation
  • Monitor the web for new web technologies and potential product ideas

Customer Service Representative

Our company has an immediate opening for a part-time customer service representative.
  • Looking for a conscientious, preferably bilingual, individual (English/Spanish speaker) to work remotely as a customer service provider for an on-line educational company.
  • Individual would need to work as an independent contractor for about 15 to 20 hours a week, including some half days on weekends.
  • Tasks include: answering clients’ questions over email, phone, and live chat (in English and Spanish); reviewing reports; filing documents electronically; and testing website functionality.
  • Candidate should have strong verbal and written skills in English and Spanish, strong attention to detail, a desire to get the job done right, and experience with Excel, Word, internet search engines, and email programs.
  • Candidate should have either a BA/BS degree or equivalent work experience.
If interested, please email a cover letter and resume to: ageving@sagepf.com.