Customer Support/Success Lead

Kumu is a SaaS based data viz platform that helps people make sense of complex relationships, mostly through network, systems, and stakeholder maps. We’ve worked with some of the world’s top organizations including The Omidyar Group, Hewlett Foundation, USAID, Stanford ChangeLabs, Democracy Fund, World Bank, Humanity United and more.
We’re growing our customer support team and looking for someone who can provide stellar front-line support to our many customers. You’ll often be the first person our customers interact with – replying to support emails, supporting our community on Slack, pointing people to help docs, troubleshooting issues with customer maps, responding to billing and account inquiries, and much more.
Being a clear writer and a natural problem solver is a must. You should also work well in unstructured environments and bring a personal warmth that helps to build relationships with customers.
Timely responses to support requests are a top priority for us. To support our global customer base we are looking for candidates that can cover one of the following time zones (in your application, please specify which one interests you):
  • Europe
  • Asia Pacific
You don’t need to live in that time zone, but we expect you to be able to cover approximate business hours for one of those regions (8:00 – 17:00).
We’re open to working with skilled candidates who can’t immediately commit to full time work. If you’re currently employed or have other commitments, don’t let that hold you back from applying. If you’re excited to work with us and motivated by our manifesto then we want to hear from you!
Please send an email to careers@kumu.io if you’re interested or know somebody we can reach out to who might be. In your application, make sure to include the following:
  • Why you’re excited about working at Kumu
  • Link to a project you’ve built in Kumu
  • What time zone you want to cover
  • Recent photo of you doing something you love
Thanks!
Work remotely
Starting at $15/hour
Sane workweeks (< 40 hours)
In-person team retreats
Mandatory vacation policy

Product Designer

We’re looking for product designers who enjoy wearing many hats: from product strategy, to customer experience and design details, all the way to front-end implementation (HTML and CSS). We expect you to have highly polished visual design and typography skills.
You’ll have opportunities to design experiences for craft beer fans, beer sellers, and breweries across a variety of platforms (web, iOS, Android, print, digital signage).
We expect you to be empathetic, customer focused, self-directed, to enjoy craft beer, and to be able to give and receive thoughtful, direct feedback.
You will work with a distributed, small, and extremely passionate BeerMenus team.
 

Next Steps

We’re currently looking for people who have 10-20 hours available per week to work with us on a freelance basis. We use hourly rates when we work with freelancers to avoid the pitfalls of trying to predict how long projects will take, and to encourage as much iteration as needed.
After you apply, we’ll get in touch to set up an interview if we think you could be a good fit. After the interview stage, we’ll start with a small freelance project to see if we’re happy working together. If we’re both excited to continue working together, we’ll start working on larger projects and ask you to allocate 10-20 hours per week to working with us.

React Focussed Fullstack Developer

Before you start reading, keep in mind that the aim of this job ad is to give you a feel for what it’s like to work at Catapult. There’s lots of research that suggests people often don’t apply because of so-called “requirements” in a job description. If you’re an experienced React engineer with some commercial experience in either Ruby on Rails or Elixir + Phoenix, we’d like to hear from you!
What you’re getting yourself in for
Our mission is to build the world’s best part time job. We spend our time thinking about how to give a global workforce complete control of their own work life while automating the hundreds of thousands of man hours which would normally be required to manage people on this scale.
We do this using React & Typescript on the frontend backed up by GraphQL servers, some written in Ruby and Rails and some in Elixir and Phoenix.
Businesses ranging from the largest high-street retailers to five star hotels and independent coffee boutiques rely on Catapult as their casual workforce. If you’ve spent time in a large UK city, you’ve probably been served by a Catapult waiter or sales assistant without even realising it!
We’re well funded by some amazing investors, our product is live in over 100 locations across the UK and we’ve recently launched in Berlin making us the first and only pan-european player in this space.
Our company values https://writing.joincatapult.com/our-values/ are really important to us and influence every facet of how we work together.
Things we’ve been working on recently
No two days are ever the same in a startup, but to give you a flavour of what we’ve been up to recently:
  • Standardising on React, Typescript and GraphQL across our suite of applications
  • Using Kubernetes to automatically deploy standalone environments for our feature branches, complete with anonymised production data
  • Applying machine learning to the billions of data points we generate each year to completely obsolete the interview process
Preparing the entire Rails, Phoenix, React and React Native environment for Globalization

About the role

We’ve been growing rapidly over the last three years and as we continue our international roll out, we’re looking for ambitious engineers to help us build the future of work. Our engineering principles https://writing.joincatapult.com/engineering-principles/ give a good feel for how we work together and what we value.
We’re a distributed, remote first engineering organisation with team members in Prague, Warsaw, London, Bristol and Bangkok. We work in autonomous pods, each of which has ownership of one area of our business. We’re open to remote applicants from anywhere within the EU.
About You
  • Your real passion is for the front end, finding ways to deliver innovative, polished user experiences and you’re experienced supporting this by working in either Ruby & Rails or Elixir & Phoenix backend
  • You’re excited about the potential technologies like GraphQL and Typescript have to speed up and improve the process of building complex client side applications
  • You really buy into the importance of getting things into the hands of a user quickly and then iterating
  • You actively think about when to incur technical debt and when to pay it back
  • You like to explore new technologies and have a keen eye for when something new can add real business value 
  • You’ve probably spent most of your time over the last few years focussed on building React applications
  • You’re in favour of, but pragmatic about, automated testing. You like all production grade code to have good test coverage but understand when it may make sense to test MVP’s with a lower degree of test coverage
  • Bonus points for experience with Typescript / GraphQL
What you’ll get
As well as being a part of a well funded startup at one of the most exciting phases of it’s growth, you’ll get:
  • Competitive salary + stock options + 25 days paid holiday per year
  • A strong approach to professional development and mentorship, everyone has a dedicated L&D budget for books, training and the like
  • Several product retreats per year where the whole team goes on a team retreat, looks back on how we can improve and then spends a week or so hacking on new ideas and exploring new technologies
  • Regular social events & the opportunity to travel to our other offices
  • Company Macbook Pro which you’re free to take home
  • A flexible work environment focussed on output not hours

Remote Google Ads Specialist

We’re seeking a Google Ads Specialist to join our team on a part-time basis. You will participate in strategy, planning, buying, and executing digital media campaigns on Google Ads and other advertising platforms. You will be involved in the entire campaign cycle from start to finish, determining budgets, strategy, optimization, and even helping to create and modify the creatives used.

WHAT YOU’LL BE DOING

This is a part-time position with an estimated 15-20 hours per week to start. As it’s a remote position, you’ll be able to work from home or wherever you’d like!
We’re looking for someone with a hands-on work ethic that will edit campaigns manually rather than trusting automated tools to do their work.
You’ll be working on accounts for our clients and our own campaigns. You’ll work directly with clients and as part of our team. We’re looking for people who are fluent in English, both verbally and in writing, and who can expertly communicate solutions to clients.
More About What You’ll Be Doing:
  • Actively participating in digital strategy and media planning meetings
  • Creation of paid search campaigns from ideation to execution
  • Creating detailed reports of campaign performance
  • Performing keyword research and writing ad copy
  • Work with other team members to implement a cohesive and integrated strategy
  • Analyzing online media buys
  • Compiling daily, weekly, monthly, and lifetime reports to quantify the results and communicate them to management.
  • Staying informed with Paid Search industry best practices, new trends and technologies and platform updates (e.g. Google Ads, Bing, Facebook, etc.)
REQUIREMENTS
  • Google Ads Certified
  • A minimum of 3 years experience buying online media for direct response
  • Experience with building and managing a media plan
  • Proven track record of success in previous job (e.g. helped a client achieve X business goal; retained a client for X amount of time)
  • Preferred example(s) of success: Helped a client grow their overall profit with paid search and has the numbers to back it up, helped a client reach a target CPA/ROAS and has the numbers to back it up. ROI examples of 500% or greater strongly preferred.
  • Experience in native channels, Facebook, and/or experience with programmatic display
  • Extensive split testing experience and serving as a primary stakeholder for conversion funnel improvements
  • Experience with copywriting and writing copy for conversions. Provide examples and some of your best converting copy
  • Digital marketing background is preferred
  • Understands basic marketing concepts (e.g. sales funnel)
  • Familiar with jargon (e.g. PPC, CPC, CPA, ROAS, bounce rate, pages/session, etc.)
  • Reliable, takes initiative and finds ways to solve problems independently
  • Passionate about developing knowledge and personal growth in Media Buying
  • Know the basics of media buying from both the client and media buyer’s perspective
  • Analytical – able to take data and identify trends, improve performance, solve problems, etc
  • Quick at learning; attentive to detail
  • Background and/or experience with design a plus (i.e Photoshop)
  • Working Knowledge of WordPress, HTML and CSS
  • Experience with CallRail, Slack, and Toggl are all valuable
BENEFITS
  • Competitive Market-based Salary
  • Work remotely with flexible hours
  • Two weeks of paid vacation
  • Flexible work hours

Remote Google Ads Specialist

We’re seeking a Google Ads Specialist to join our team on a part-time basis. You will participate in strategy, planning, buying, and executing digital media campaigns on Google Ads and other advertising platforms. You will be involved in the entire campaign cycle from start to finish, determining budgets, strategy, optimization, and even helping to create and modify the creatives used.

WHAT YOU’LL BE DOING

This is a part-time position with an estimated 15-20 hours per week to start. As it’s a remote position, you’ll be able to work from home or wherever you’d like!
We’re looking for someone with a hands-on work ethic that will edit campaigns manually rather than trusting automated tools to do their work.
You’ll be working on accounts for our clients and our own campaigns. You’ll work directly with clients and as part of our team. We’re looking for people who are fluent in English, both verbally and in writing, and who can expertly communicate solutions to clients.

More About What You’ll Be Doing:

  • Actively participating in digital strategy and media planning meetings
  • Creation of paid search campaigns from ideation to execution
  • Creating detailed reports of campaign performance
  • Performing keyword research and writing ad copy
  • Work with other team members to implement a cohesive and integrated strategy
  • Analyzing online media buys
  • Compiling daily, weekly, monthly, and lifetime reports to quantify the results and communicate them to management.
  • Staying informed with Paid Search industry best practices, new trends and technologies and platform updates (e.g. Google Ads, Bing, Facebook, etc.)

REQUIREMENTS

  • Google Ads Certified
  • A minimum of 3 years experience buying online media for direct response
  • Experience with building and managing a media plan
  • Proven track record of success in previous job (e.g. helped a client achieve X business goal; retained a client for X amount of time)
  • Preferred example(s) of success: Helped a client grow their overall profit with paid search and has the numbers to back it up, helped a client reach a target CPA/ROAS and has the numbers to back it up. ROI examples of 500% or greater strongly preferred.
  • Experience in native channels, Facebook, and/or experience with programmatic display
  • Extensive split testing experience and serving as a primary stakeholder for conversion funnel improvements
  • Experience with copywriting and writing copy for conversions. Provide examples and some of your best converting copy
  • Digital marketing background is preferred
  • Understands basic marketing concepts (e.g. sales funnel)
  • Familiar with jargon (e.g. PPC, CPC, CPA, ROAS, bounce rate, pages/session, etc.)
  • Reliable, takes initiative and finds ways to solve problems independently
  • Passionate about developing knowledge and personal growth in Media Buying
  • Know the basics of media buying from both the client and media buyer’s perspective
  • Analytical – able to take data and identify trends, improve performance, solve problems, etc
  • Quick at learning; attentive to detail
  • Background and/or experience with design a plus (i.e Photoshop)
  • Working Knowledge of WordPress, HTML and CSS
  • Experience with CallRail, Slack, and Toggl are all valuable

BENEFITS

  • Competitive Market-based Salary
  • Work remotely with flexible hours
  • Two weeks of paid vacation
  • Flexible work hours

Software Engineering Manager

Here at iPresence our growth is dependent on hiring amazing people! Wherever in the world they work, everyone is rewarded for their contribution. Are you ready to develop your career in an exciting hyper growth company?
iPresence was founded in Vancouver, BC to provide clients with a reliable partner to their online marketing and web development needs. We provide a wide variety of web services and predominantly specialise in high traffic websites. Just one of our websites receives 6.4 million views each month, making it one of Alexa’s Top 350 destinations in Canada.
Our vast in-house experience and expertise enables us to provide our clients with access to valuable resources to tap into their target audiences. We oversee millions of impressions per month through our network of websites building on our customized long term approach to customer success.
We also actively develop highly successful and profitable ventures of our own. We work on a variety of tech-based products which have evolved with market trends; adult-niche has always been at the heart of internet-usage and part of our rapid growth.
  • Lead team development efforts towards successful project delivery.
  • Enforce and improve organizational development standards and best practices
  • Maintain and develop new features into our platforms.
  • Be involved on the different phases of the software lifecycle.
Requirements
  • Hands on Team Leader
  • 8+ years of professional experience with PHP
  • 3+ years of experience in an engineering leading/management position
  • Working knowledge of management techniques and strategies
  • Deep understanding of multiple technologies used within the industry – the more the better
  • Strong architectural skills
  • Fluent English
Benefits
 
  • 100% Remote working.
  • Co-Working Allowance

AWS Engineer

Responsibilities

Kforce has a client that is seeking a AWS Engineer for a remote 4 month assignment with a SaaS in Irvine, California (CA). Duties:
    • They will be creating environment for Developers
    • Multi VPC environment
    • Security work
    • Move between VPC
    • Cloud watch logs
    • Mini const control efforts
    • Look at cloud watch and usage
    • Most of the work would be directed rather than self discovery
    • Has two people who are helping with the AWS deployment for the operations side
Requirements

  • AWS certification a huge plus
  • Knows acrinums
  • VPCO creation experience
  • Know EC2
  • Must have VCP or VP2
  • Experience with containers or apache/tomcat/MSQL
  • SPLUNK would be a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary: Competitive

Remote Google Ads Specialist

We’re seeking a Google Ads Specialist to join our team on a part-time basis. You will participate in strategy, planning, buying, and executing digital media campaigns on Google Ads and other advertising platforms. You will be involved in the entire campaign cycle from start to finish, determining budgets, strategy, optimization, and even helping to create and modify the creatives used.

WHAT YOU’LL BE DOING

This is a part-time position with an estimated 15-20 hours per week to start. As it’s a remote position, you’ll be able to work from home or wherever you’d like!
We’re looking for someone with a hands-on work ethic that will edit campaigns manually rather than trusting automated tools to do their work.
You’ll be working directly with clients and as part of our team. We’re looking for people who are fluent in English, both verbally and in writing, and who can expertly communicate solutions to clients.
More About What You’ll Be Doing:
  • Actively participating in digital strategy and media planning meetings
  • Creation of paid search campaigns from ideation to execution
  • Creating detailed reports of campaign performance
  • Performing keyword research and writing ad copy
  • Work with other team members to implement a cohesive and integrated strategy
  • Analyzing online media buys
  • Compiling daily, weekly, monthly, and lifetime reports to quantify the results and communicate them to management.
  • Staying informed with Paid Search industry best practices, new trends and technologies and platform updates (e.g. Google Ads, Bing, Facebook, etc.)
REQUIREMENTS
  • Google Ads Certified
  • A minimum of 3 years experience buying online media for direct response
  • Experience with building and managing a media plan
  • Proven track record of success in previous job (e.g. helped a client achieve X business goal; retained a client for X amount of time)
  • Preferred example(s) of success: Helped a client grow their overall profit with paid search and has the numbers to back it up, helped a client reach a target CPA/ROAS and has the numbers to back it up. ROI examples of 500% or greater strongly preferred.
  • Experience in native channels, Facebook, and/or experience with programmatic display
  • Extensive split testing experience and serving as a primary stakeholder for conversion funnel improvements
  • Experience with copywriting and writing copy for conversions. Provide examples and some of your best converting copy
  • Digital marketing background is preferred
  • Understands basic marketing concepts (e.g. sales funnel)
  • Familiar with jargon (e.g. PPC, CPC, CPA, ROAS, bounce rate, pages/session, etc.)
  • Reliable, takes initiative and finds ways to solve problems independently
  • Passionate about developing knowledge and personal growth in Media Buying
  • Know the basics of media buying from both the client and media buyer’s perspective
  • Analytical – able to take data and identify trends, improve performance, solve problems, etc
  • Quick at learning; attentive to detail
  • Background and/or experience with design a plus (i.e Photoshop)
  • Working Knowledge of WordPress, HTML and CSS
  • Experience with CallRail, Slack, and Toggl are all valuable
BENEFITS
  • Competitive Market-based Salary
  • Work remotely with flexible hours
  • Two weeks of paid vacation
  • Flexible work hours

    Request for Proposals: UX Research Contractor, MoveOn (REMOTE)

    MoveOn Request for Proposal: UX Research Consultant
     
    Project Overview
    MoveOn is seeking a user research consultant or firm to conduct in-depth user interviews, create personas and journey maps based on real people and experiences, and develop insights about member experience to support our growth work and improve our campaigning. 
    The goal of this project is to hold a deeper understanding of member experience and how MoveOn can grow intentionally and equitably by meeting potential members where they are. Your role will be to humanize the member experience by generating and combining qualitative member data with MoveOn’s existing analytics to create relatable, clear personas that are based on real people for MoveOn’s millions of members. 
    You will work closely with MoveOn staff and the core group working on this project. The consultant/firm will be expected to integrate and collaborate with the core working group on all aspects on this work. It’s important to note that MoveOn will own the majority of the quantitative research for this project but will share insights and information with the consultant/firm to ensure success. You will also interact with MoveOn members, so it is important that the consultant/firm we work with is respectful and understands the importance of confidentiality and security. 
    In our external campaigning as well as our internal work together as a team, we seek to advance core values of equity and inclusion, including a commitment to identifying and uprooting unjust oppression. We know social identities including race, gender, immigration status, gender identity, religion, sexual orientation, age, ability, and more can show up in organizations and the movement in ways that provide unfair advantages to some while unfairly disadvantaging others.
    Project Deliverables
     
    Topline deliverables:
    • Conduct in-depth user interviews (number and format of interviews will be decided between MoveOn and consultant).

    • Create 3-6 personas (roughly 2-3 for current members and 3 for nonmembers) drawing from interviews and other provided sources of data. Personas should capture real people, avoid stereotypes, have depth and texture, and account for experiences in a number of scenarios.

    • Create journey maps for personas.

    • Create a digitized and interactive report for staff that includes user research highlights, personas, and other key information.
    Other deliverables:

    • Contribute to identifying interventions and tests based on user research and personas. 

    • Collaborate effectively with our staff to ensure that the personas you create accurately reflect our current and potential members.
    Contract Timeline
    The contract will likely run from April 2019 through June 30, 2019.
     
    Criteria for Selection
    • Demonstrated ability to deliver deep user research and synthesize quantitative and qualitative user data.

    • Experience creating personas and journey maps across identities and communities.

    • Portfolio of relevant work.

    • Demonstrated commitment to advancing equity and anti-oppression in the outward-facing work you produce, as well as within your firm.

    • Your team’s ability to collaborate closely with the MoveOn team.

    • Ability to stay on budget and track projects and billing effectively. 

    • Your firm’s electronic security and data protection practices.
     
    Proposal Process & Timeline
    We will accept proposals until 5 p.m. ET Monday, March 11.
    We plan to follow up to schedule conversations with a portion of the consultants/firms submitting proposals. We hope to make a final decision by April 1, with the project likely starting a week after on April 8, 2019.
    Principal Point of Contact
    Submit proposals via email to proposals@moveon.org with the subject line “UX Research.”
     
    What the Proposal Should Include
    • The firm or consultant’s background.

    • Bios of the team/person and explanation of the role each person would play. 

    • Explanation of why you are well suited to take on this project.

    • Portfolio of UX research and sample personas and journey maps, including work conducted by the people who would work on this project.

    • Explanation of whether and how your firm has advanced the values of equity, diversity, and inclusion.

    • Explanation about your views on inclusive and accessible design. 

    • Proposed workflows, project structure, and proposed fees and treatment of expenses.

    • Past clients that MoveOn may reach out to as references, with contact info.
    Most-Favorable Terms
    ● MoveOn reserves the right to make an award without further discussion of the proposal submitted. Therefore, the proposal should be submitted initially on the most favorable terms that the vendor could propose. There will be no best-and-final-offer procedure. MoveOn does reserve the right to contact a vendor for clarification of its proposal.
    ● The vendor should be prepared to accept this request for proposal for incorporation into a contract resulting from this request for proposal. Contract negotiations may incorporate some of or the vendor’s entire proposal. It is understood that the proposal will become a part of the official procurement file on this matter without obligation to MoveOn.
    No Obligation to Contract
    This request for proposal does not obligate MoveOn to contract for services specified herein.
    Rejection of Proposals
    MoveOn reserves the right, at its sole discretion, to reject any and all proposals received without penalty and not to issue a contract as a result of this request for proposal.
     
    Nondiscrimination
    The vendor will adopt a policy stating that the vendor, in employment, recruitment, selection, compensation, benefits, promotion, demotion, layoff, termination, and all other terms and conditions of employment, will not discriminate on the basis of race, color, creed, age, sex, national origin, ethnic identity, physical or mental disability, veteran status, marital status, economic status, religion, sexual orientation, gender identity, or any other legally protected basis.
    This RFP was posted February 22, 2019.

    Paid Search Specialist (EMEA)

    Note: Although this is a remote position, we are currently only seeking candidates in time zones between UTC-2 and UTC+4.
    We’re looking for a truly passionate Paid Search Specialist to join our growing marketing team. You’ll play a key role in both formulating and executing our global Paid Search strategy, and be part of scaling our paid social and programmatic efforts. This is a role that in time can expand beyond search and into broader areas of paid media and marketing. 
    At Hotjar we’re on a mission to help people improving their user’s experience, making the web a better place. Search is no different. So we’re looking for someone that truly gets search, is data-driven, and understands how people behave in search so we can offer the best possible experience. If that’s you, read on.
    In this role you will:
    • Form part of the paid team and work together across Google Ads, Facebook, and Display & Video 360, on a global scale
    • Manage, optimize and scale campaigns, its structure, keywords, ads and landing pages while maintaining a healthy ROI, so that we can reach more of our ideal users over time
    • Have ownership of budgets, strategy development and execution, of paid search, paid social and Display & Video 360 related campaigns
    • Create and implement campaigns that are aligned with our user journey
    • Write, test and iterate ads and coordinate with the team in developing ad visuals and landing pages to improve overall ROI
    • Collaborate with the marketing team to maintain a consistent brand voice and message across all campaigns.
    • Be thinking about whether we should be testing other channels and which ones these are
    • Deliver the reporting capabilities we need to ensure we’re moving in the right direction across all aspects of our activity
    • Be part of building up our programmatic efforts using Display & Video 360
    Compensation
    The budgeted compensation range for this role is €45,000 to €65,000, annually. Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to our new team member will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other new team members will join as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.

    Requirements

    • You have a background of running large, successful search campaigns, ideally for a fast-growing business or agency
    • Have a mindset of putting customers first. There is no point in doing search unless you understand how you’re helping the end user
    • You’re an Excel wizard that’s comfortable with complex reports, pivot tables and not afraid of spending time in your spreadsheets
    • The ability to self-manage, juggle multiple priorities and pay strong attention to details
    • You live and breath campaign performance data and know exactly what levers to pull when optimising a campaign against specific KPIs
    • The ability to contribute to an innovative, collaborative and fun team-based environment
    • Desire to work in a caring, transparent, and giving work environment, in line with Hotjar’s company values, culture and ways of working
    • Must submit to a background check confidentially processed by our third party