JOB FUNCTION
Application Support Engineer

COMPANY
SignIQ

Our application support engineers use live chat and Service Now to provide support to our customers
Canned responses and macros are not a common tool, we prefer to provide a consultative and individualized support experience
We work closely with our development team to fix recurring issues quickly and keep support ticket volume to a minimum
We share the after hours on-call responsibility (one week in every month)
We have autonomy and the authority to make decisions that are in the best interest of our customers

Must haves…

The right to work in Australia
The ability to be on-call after hours/weekends once a month
Native-level english proficiency and able to easily communicate with customers over email, chat, and phone
Ability to break down complex concepts into concise and well-written content
Coding/scripting experience

Bonus points for…

If you can see yourself in this remote role and feel you can add to the ongoing success of In Marketing We Trust, then apply via obs@signiq.com