DESCRIPTION

We’re looking for someone with customer support experience to lead customer success here at Punchpass. With thousands of users around the globe, we get lots of questions about Punchpass. Your job will be to answer them and look for ways to help customers succeed with Punchpass right from the start. This will range from answering messages in Intercom (the app we use for all customer communication), improving our support documentation, customer onboarding phone calls, demos, guides, and anything else that will help our customers get set up and successful using Punchpass. You’ll also convey customer concerns back to our tech team by tracking user feedback and escalating software issues as necessary.

Punchpass is still a very small company – everyone does support and you won’t be alone. Excellent customer service is something we are known for, so you will be joining a team that believes in high standards and believes in helping small businesses grow.

We are looking for someone with experience in customer support (preferably online but not a requirement), who is comfortable with technology, and is looking for a challenging but rewarding place to work. There is a lot of room to grow with Punchpass, you won’t be limited in terms of your responsibility. Writing is important to us – the majority of our communication with customers, and with each other, is written.

The primary role of this job is to ensure that customers achieve success in understanding and using Punchpass.

Bonus points if you have experience selling or training.

Must reside in U.S., Canada, or Western Europe

BENEFITS