Lugg Support Asssociate

Lugg lets you move anything, anytime, anywhere. Like uber, for movers.
We’re looking for a well-spoken, high achiever who thrives in a fast-paced, high-pressure environment to join Lugg’s Support Team. This is a multi-faceted role responsible for Customer, Lugger, Retailer and Operational Support.
You are essentially the bridge between our operations and the customer experience. Your primary role will be to resolve any issues or answer any questions customers may have while ordering a Lugg. You’ll also be the first point of contact for our Luggers. This means that in addition to handling our support line, you’re constantly monitoring the ratings, emails, tweets, etc. and proactively finding solutions to outstanding problems. Here at Lugg, support is one of the defining aspects of our brand, and as a Customer Support Representative, you’ll be a crucial part of our voice.
The ideal candidate is empathetic; level-headed and comfortable in his/her own skin. Your middle name is “patience”. You possess the ability to maintain your cool in the face of potential firestorms of human emotion. We want someone who is confident and conscious, and who frequently strives to engage those around them in real, authentic interactions. We’re not looking for someone to read a script, but someone to converse with our customers and Luggers. This is an opportunity to let your personality shine through while maintaining laser focus and attention to detail. Most importantly, you’ll be multi-tasking, writing and talking a lot, so you must have an abundance of energy and be ready to bring your best self to the job every minute!
You Will
  • Provide email, phone, Chat and SMS support to Customers, Luggers & Retailers.
  • Achieve world-class customer satisfaction ratings
  • Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders
  • Operate in a highly autonomous environment which empowers you to make decisions- Contribute to high impact projects
  • Strategically think about operational improvements and efficiencies
You Have
  • Strong communication/writing skills.
  • At least 1 year of professional work experience
  • A friendly and customer service oriented demeanor
  • Comfortable multi-tasking in a fast-paced work environment and problem-solving quick on your feet.
  • A drive to consistently deliver results and exceed expectations.
  • The ability to work Friday, Saturday and Sunday (all required) with shifts ending as late as 11 pm. Sample schedule: Wednesday-Sunday, 2-10PM
  • Ability to learn web-based applications (Intercom.com, Stripe, Lugg Admin).
  • A hunger to learn- Moving & Delivery industry or hospitality experience is a plus- Proven history of customer support (preferred)
Perks
  • Be part of a fast-growing software company
  • Room to grow as the department grows
  • Work remotely, in the comfort of your home
  • Competitive time off and benefits policy
Additional Information
At Lugg, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Customer Success Manager – PST and MST Time Zones Only

2018 is proving to be a year of unprecedented growth at monday.com! And we are looking for another Customer Success Manager to join our expanding remote team.
There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position that includes working on some weekends (with respective weekdays off)
The Role
 
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they’re realizing the full potential of monday.com
Your Experience & Skills
  • Prior experience in customer service or account management in a SAAS company – a must
  • Prior remote work experience – a must
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Technical background is an advantage
  • Self-managing
*** We can only accept US citizens 

Software Support Analyst

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 10,000 businesses. Our mission is is to make eCommerce easier for everyone.
OUR CORE VALUES
  • We do the right thing for our customers.
  • We’re a team, built on trust.
  • We’re proud to be remote.
  • We’re in control of our own destiny.
TaxJar’s remote-only team of 40 people is growing quickly. We have an immediate opening for a Technical Software Support Analyst to be a part of our team that directly supports our customers using TaxJar and our sales tax integrations for Magento and WooCommerce.
You will join our technical support team within the product engineering group and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services. You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar’s application.
*This is a full-time remote position available to folks located in the US.
ON THE TECHNICAL SUPPORT TEAM YOU WILL
  • Solve technical problems for customers on a daily basis. Our software support analysts need to be fast learners and get up to speed quickly on our product and integrations.
  • Categorize and quickly respond to customer questions and requests via email (we use Help Scout).
  • Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.
  • Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.
  • Track & monitor all customer requests and trending product issues.
  • Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
  • Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.
REQUIREMENTS
  • Proven experience in a technical help desk or customer support role
  • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
  • Experience supporting open source carts like WooCommerce and Magento
  • Highly-skilled in written and verbal communications
  • Experience working with a remote team
  • Extremely patient…sales tax can be painful and our goal is to ease that pain 🙂
  • Ability to multitask on various client issues and prioritize issues.
  • Approaches success from the customer’s point of view
  • You enjoy teaching
  • Able to explain complex concepts in easy to understand language
  • Interested in understanding the ins-and-outs of sales tax
  • Attentive to details, both in communication and in explaining how TaxJar works
YOU’LL BE A GREAT FIT FOR OUR TEAM IF YOU
  • Only want to work remotely
  • Are a PRO at communicating and collaboration
  • Highly value working with people you like and respect
  • Are accountable
  • Are confident in your skills and a solid team player (We’re peers here, no egos please) but are also comfortable working asynchronously
  • Hungry to play an impactful role and not afraid to fail
We’re a happy team and we all really love what we do. We’ve created a space where high-achievers can succeed, but are also safe to fail. We’re profitable and focused on growing TaxJar sustainably. We’re always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
BENEFITS
  • Excellent health, vision and dental benefits
  • Flexible vacation policy (we’ll actually pay you $500 a year to take time off!)
  • $1,000 in professional development credit
  • Home office stipend
  • Equity in a profitable company
  • 2x year all-company in person retreats (fully paid for by us of course)
  • Brand new Macbook computer
  • Mandatory Birthday holiday!
  • 12 week paid maternity/ 6 week paid paternity leave
  • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
If you’re not the perfect fit for this position, but you know someone who is, we’ll pay you $1,000 if you refer us to the person we hire.

Client Support – Communications Strategist

AdThrive helps professional publishers make more money with ads on their site by acting as their trusted expert guide in the Wild-West-like world of online advertising. This means helping them figure out which ad networks to use, strategizing how to place ads on their site, and then actually setting the ads up for them for them. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, investing) get to write about their passion and be paid to live their dream. We help bloggers leave their full-time jobs and stay home with their kids. We help struggling families pay their bills and find hope. We support the people who are creating the internet!
As a Client Support & Communication Strategist for AdThrive, you understand the blogging industry and are immersed in current trends. You’re the kind of person who enjoys helping people and going out of your way to make sure they’re happy. You have a keen sense of awareness in regard to the human condition; how people are diverse, how they all need love and kindness. The thought of helping someone in even the smallest way warms you to your core!
We’re looking for someone who would be happy to spend most of their day crafting up helpful responses to client questions via email, social media and our support ticket system and proactively engaging with them in order to establish and build relationships. This will include analyzing how their ads are performing, coming up with smart, creative ways to frame analytical data so that “non-numbers” type people can understand it, and working with our small team in meetings to strategize and plan so that we can constantly work towards making our services better for our community of bloggers and publishers. Bottom line: Our company’s heart is to serve the best content creators on the web!
Day in the Life
  • Responsible for building and maintaining awesome relationships with clients through written communication
  • Drafting up stellar blog & social media posts that will be widely read and shared with publishers
  • Refining other drafts into pure gold
  • Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
  • Analyzing ad layouts and earnings
  • Administrative/data entry tasks
  • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
  • Communicating complex concepts simply and creatively
  • Organizing data to find solutions
  • Analytical decision making and problem solving
You’ll do well if you have:
  • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  • Excellent writing and communication skills
  • A passion for solving tough problems and proposing elegant solutions
  • A desire to make everything you touch better
  • Genuine desire to help others solve problems and succeed
  • High level of comfort working in a fast paced environment
  • Creativity in your veins
  • A willingness to learn new things and adapt to change
  • Familiarity with current blogging trends and insights
Qualifications:
  • 1+ years of WordPress or equivalent blogging experience
  • Strong written communication skills
  • Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc.
  • Data comparison/analysis and high levels of comfort with spreadsheets
  • Working understanding of Blogging & SEO
  • Commitment to AdThrive’s Mission Statement
We do have a lot of applicants come through for this position. Want to increase your chances of standing out? If so, please address the following points in your email/cover:
  1. Share an example of your writing somewhere online – your own blog, an article you’ve written for another site, etc.,
  2. Have you ever participated in an amazing customer support team? Tell us more about that and what made it so memorable?
  3. Are you driven to learn new things? Tell us about an accomplishment in your life that you’re proud of, or the last time you learned something new.
  4. Pick one company that you feel represents the best customer service you’ve ever experienced and explain why you chose them.
  5. Show off your creativity in some way (yep, we’re keeping this vague on purpose)!
There is limitless opportunity here for the person who makes themselves valuable. We’re a young company and growing fast, so strong leaders and strong performers will have opportunity to grow and see increasing responsibility.

QA Operations Engineer

Cofense is seeking a senior-level operations engineer with a Quality Assurance focus to join our growing Quality Assurance team to support and improve the infrastructure used by the Quality Assurance department supporting multiple software products in an Agile/Scrum environment.
The successful candidate may have a four-year degree and should have five (5) or more years of experience in software development operations, with preference given to candidates with experience in quality assurance roles as well.  Experience in software development roles will be a plus. This is a full-time position working for Cofense, Inc.  Outsourced or contract candidates will not be considered.
Responsibilities
  • Administer QA virtual hardware and software applications; maintain inventory, patches, performance, storage
  • Assist QA engineers and others with creating VM images for testing
  • Provide front line support for pre-production VMs
  • Provide support for manual and automated testing infrastructure, both internal and external
  • Assist with implementation and maintenance of continuous integration and deployment pipelines
  • Collaborate with senior QA staff to design and develop infrastructure and tools to improve testing effectiveness and coverage
  • With minimal supervision, take responsibility for creating and maintaining documentation for quality assurance-related tools and infrastructure
  • Help to prepare training materials and provide mentorship and training to engineers and others in the company on the tools and infrastructure owned by QA
  • Help to monitor and analyze the effectiveness of quality assurance tools and infrastructure and propose ideas for improvements
  • Help to develop and implement VM provisioning policy
  • Automate VM management wherever possible
  • With some supervision, acquire and maintain deep understanding of the design of Cofense software products and use that understanding to create and maintain accurate testing environments
  • Gain familiarity with business processes and how software development, quality assurance, and IT operations fit into the larger company
  • Advise QA Management on setting policy and strategy around provisionment and use of infrastructure and tools
  • With guidance from management, assist less senior engineers with identifying and prioritizing work
  • Assist with other QA/development infrastructure and deployment operations tasks as needed
  • Provide status updates and feedback to your manager and the engineers you support
  • Mentor and review the work of less senior engineers
  • Communicate and demonstrate Cofense’s values and principles
  • Other duties as assigned
The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.
Qualifications
Knowledge, Skills and Abilities Required
  • Be a detail-oriented self-starter
  • Be proficient at written and verbal communication, with English fluency in both
  • Have a very strong interest in documenting what you do
  • Be able to introduce and foster processes that improve efficiency
  • Be very comfortable with working at the Windows, OSX, and Linux command line
  • Be able to maintain an inventory of virtual machines
  • Be able to develop VM image maintenance plans and maintain fleets of virtual machines
  • Be able to manage collections of Windows, Linux, and OSX virtual images, and are familiar with recent versions of those operating systems
  • Be able to balance incoming requests with longer term project work
  • With minimal supervision can provide accurate estimates of level of effort and provide plans for upcoming work
  • Be able to take a task from information gathering to deployment and maintenance, with minimal supervision
  • Seek to communicate and collaborate with the engineers you support
  • Have excellent customer skills handling requests from multiple teams
  • Be able to deal with ambiguity and change
  • Be eager to learn, understand, and apply new things
  • Be interested in and remain conversant in industry trends
  • Be willing to travel occasionally for team meetings and events
  • Be comfortable coloring outside the lines of your role (and comfortable with your teammates doing the same)
  • Like to work with people, not (just) computers
  • Can demonstrate some technical leadership
Education and/or Experience:
  • Have five (5) or more years of experience in operations engineering and/or systems administration
  • Have previously worked on and supported distributed and remote teams
  • Have software development experience, with operations scripting, application development, and/or test automation skills
  • Have experience with ruby, python, and/or shell scripting
  • Have experience running or managing test automation against remote targets (e.g. with Selenium webdriver)
  • Have experience with build management/pipeline tools, especially Jenkins
  • Have experience with managing virtual hardware in at least one of: Azure, AWS, VMware 6.x
  • Have experience using and configuring network storage devices
  • Have some familiarity with containers for software deployment (eg Docker)
  • Have experience using and supporting git
  • Have experience administering database applications, including Postgres, MySQL, and variants thereof
  • Have experience administering Windows Exchange and/or Active Directory
  • Have experience administering mail servers in general
  • Have experience supporting Agile software teams and working with Agile, particularly Scrum and Kanban
  • Have experience teaching and mentoring others in how to better use the systems you support
  • Have experience working with vendors
  • Have experience with Selenium Webdriver, cucumber, and/or rspec
  • Have experience with Selenium Grid or other distributed remote testing tools
  • Have experience with testing for performance and at scale
  • Have experience administering remote testing services like BrowserStack or SauceLabs
  • Have experience maintaining JIRA and Confluence
  • Quality assurance experience as a manual or automated tester preferred
  • Bachelor’s degree (or more) preferred
Compensation
  • Competitive salary
  • 401k with company match
  • Health, vision, dental, disability, life insurance
  • Telecom bonus
  • Choose your own Mac or Windows workstation
  • Peers that enjoy appropriate use of internet memes
Location
  • Telecommute (United States Only)
  • Leesburg, VA office
Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.

Site Reliability Engineer – Remote

Job Description

You will be a part of a team that is responsible for developing, releasing, monitoring and troubleshooting large scale micro-service based distributed systems with high transaction volume. You enjoy learning new things and are passionate about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design. You are a great teammate who thrives in a dynamic environment with rapidly changing priorities.
All candidates will have
  • A Bachelor’s or higher degree in technical field of study or equivalent work experience
  • Experience with systems for automating deployment, scaling, and management of containerised applications, such as Kubernetes or Mesos
  • A track record in automating operations and building large-scale systems
  • A good understanding of network and routing protocols (TCP/IP, DNS and others)
  • Excellent knowledge with at least one modern programming language, such as Go, Java, C++, Python or Scala
  • Excellent troubleshooting and creative problem-solving abilities
  • Excellent written and oral communication and interpersonal skills
Ideally, candidates will also have
  • Experience deploying and supporting big data technologies, such as Kafka, Spark, Storm, Flink and Cassandra
  • Experience implementing, operating, and supporting open source tools for network and security monitoring and management on Linux/Unix platforms
  • Experience with encryption and cryptography standards

Director of Finance & Business (100% Remote)

Close.io is hiring a Director of Finance & Business.
The Operations team at Close.io oversees the areas of Finance, Legal, and People Ops/HR. You’ll be responsible for the Finance and Business aspects of our operations and report directly to the co-founder and COO.
While our Operations team is small (just 2 at the moment!) we’re looking for someone who enjoys taking broad responsibilities across the company.
Founded in 2013 we are cashflow positive with no venture funding.  We are a fully remote team of ~32 people spanning across 11 states and 13 countries.

Ownership & Responsibility

  • Company-wide budgets, projections, and updates
  • Accounts receivableEmployee expenses, payroll and reimbursement
  • Mail correspondence via virtual mailing system
  • Business insurance and workers compensation
  • City, State, and Federal point of contact for things such as registration, licenses, taxes, surveys, etc.
  • Employee benefits such as 401k, HSA, medical and dental enrollments
  • Asset management (laptops, monitors, etc)
  • Documentation requests (income verification, visa letters, etc.)
  • Coordinate with outside legal counsel (trademarks, ToS, contracts, etc.)

Our Operations Stack

  • Gusto (Payroll, Medical, Dental, 401k)
  • Quickbooks Online
  • City and state tax registration sites
  • Outside legal, bookkeeping, and accounting firms

Requirements

  • U.S. based
  • Thrives in fully remote environment
  • 10+ years of experience in banking, accounting, or similar financial background
  • Experience using commercial & venture debt
  • SaaS startup experience

Bonus points

  • MBA
  • CPA/CFA

Game Designer / Dungeon Master

The Role
  • This is one of the most unique roles in existence. After all, how many tech companies have a full-time Dungeon Master on their roster? And why?
  • We have a community of developers (aka geeks) and we give them Quests, which are month-long co-op Slack-based games designed to help them get energized and do more of what they love and get more productive.
  • You can read about a very outdated Quest we made around fitness here: https://x-team.com/blog/fit-quest-our-slack-survival-fitness-game/ (We do much better ones now, just no time to write about them!)
  • Another example is a Spy Quest that encourages people to work outside of their home, sending them to cafes and malls to ‘hack’ security cameras and ‘plant devices’ (take a pic of your discreetly placed “microphone coffee cup”) or ‘hack an ATM’ (take a photo of an ATM), all while trying to help catch high profile targets.
  • The closest similarity to all of this is Habitica: https://habitica.com/ But less lame and way more epic.
  • You’ll be responsible for, each month, coming up with a new quest, playing as the GM/DM on it, compiling graphics you’ll need for it (some Photoshop experience is a big plus here), writing minor storyline to help the quest progress, and creating all the mechanics that make it super fun to play with everyone while completing “real world” tasks.
  • You’ll report to the CEO, our chief geek.
The Pay:
  • Up to $15 per hour ($2,400 per month) based on experience and written English capability.
  • $2,500 per year budget given to every X-Teamer which can be used for various activities which help you learn, grow and get energized. Examples include: gym membership, fresh produce, courses, conferences, babysitter, games, and more.
About You:
  • Aspiring game designer looking to start building some experience in game design.
  • Beloved dungeon master/game master who loves getting a group of friends together for an epic quest.
  • Passion for all or most of these: travel, gaming, tech, movies, fitness, photography, music, mental health.
  • Extensive knowledge of games, especially tabletop games, and ability to adapt their mechanics into Quests.
Personal:
  • Independent, self-motivated
  • Fluent in written English
  • Proactive attitude
  • Possess a spirit of generosity
Perks:
  • Live and work in one of our roaming hacker houses (X-Outposts) around the world.
  • Work from anywhere as part of a community of digital nomads.
  • Join our vibrant community, filled with opportunities to learn new skills together in study groups, join clubs (photography, gaming, etc.) and get free camera equipment/games/conferences/courses/massages/etc., charitable fundraisers, fitness & yoga programs (+gym membership), etc. This is the community to be in if you work remote.
  • We’ll provide up to $2,500 in funding for your learning and growth through our Unleash program, which provides opportunities to unleash your potential through initiatives that help you grow as a developer and explore your passions more each day.

Senior PHP Developer – ASAP start of cooperation

PHP Developer for iPresence
iPresence is a dynamic tech leader focused on creating scalable solutions for millions of users worldwide. Founded in Canada and backed by seven years of expertise, we’re building platforms that receive over 120 million views each month.
As a privately owned and operated enterprise, we’ve both the energy and resources required to deliver powerful, user-driven experiences with no compromises whatsoever.
From your very first day with our team, you’ll be working directly on platforms used by millions across the globe. Are you ready to make an impact?
Responsibilities
  • Implement new features in existing PHP backend
  • Write quality and reusable code
  • Maintain existing code
  • Write unit tests
  • Collaborate with DevOps team
  • Collaborate with Customer Support team
Requirements
  • 5+ years of PHP experience
  • Fluent English
  • Knowledge of MVC frameworks (Zend, Symphony)
  • Experience in working in a team

We are offering
  • Full time job (40 hours/week)
  • From $35 USD/hour

Frontend Developer for Paybear

Paybear is a cutting-edge cryptocurrency platform working towards the creation of a global toolkit for crypto-based financial products.
With the initial version of our payment gateway already up and running, we’re now focused on incorporating new products into our growing ecosystem.
Here’s what we’re missing: Frontend Developer to join our team and help us develop awesome product.
The role:
  • Manage design and frontend / UX
  • Build, maintain, and support React based apps
  • Write production-ready supportable code
  • Self-test your code in major browsers and mobile devices
  • Partner with our backend team to plan how client applications will consume data from our backend APIs
Requirements:
  • 2+ years of frontend experience
  • Experience working with RESTful apps
  • Experience building feature rich JavaScript apps
  • Experience writing performant React, and Redux
  • Fluent English

Terms:

  • Full time job: 40 hours/week
  • From $30 USD/hr