Client Support – Communications Strategist

AdThrive helps professional publishers make more money with ads on their site by acting as their trusted expert guide in the Wild-West-like world of online advertising. This means helping them figure out which ad networks to use, strategizing how to place ads on their site, and then actually setting the ads up for them for them. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, investing) get to write about their passion and be paid to live their dream. We help bloggers leave their full-time jobs and stay home with their kids. We help struggling families pay their bills and find hope. We support the people who are creating the internet!
As a Client Support & Communication Strategist for AdThrive, you understand the blogging industry and are immersed in current trends. You’re the kind of person who enjoys helping people and going out of your way to make sure they’re happy. You have a keen sense of awareness in regard to the human condition; how people are diverse, how they all need love and kindness. The thought of helping someone in even the smallest way warms you to your core!
We’re looking for someone who would be happy to spend most of their day crafting up helpful responses to client questions via email, social media and our support ticket system and proactively engaging with them in order to establish and build relationships. This will include analyzing how their ads are performing, coming up with smart, creative ways to frame analytical data so that “non-numbers” type people can understand it, and working with our small team in meetings to strategize and plan so that we can constantly work towards making our services better for our community of bloggers and publishers. Bottom line: Our company’s heart is to serve the best content creators on the web!
Day in the Life
  • Responsible for building and maintaining awesome relationships with clients through written communication
  • Drafting up stellar blog & social media posts that will be widely read and shared with publishers
  • Refining other drafts into pure gold
  • Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
  • Analyzing ad layouts and earnings
  • Administrative/data entry tasks
  • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
  • Communicating complex concepts simply and creatively
  • Organizing data to find solutions
  • Analytical decision making and problem solving
You’ll do well if you have:
  • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  • Excellent writing and communication skills
  • A passion for solving tough problems and proposing elegant solutions
  • A desire to make everything you touch better
  • Genuine desire to help others solve problems and succeed
  • High level of comfort working in a fast paced environment
  • Creativity in your veins
  • A willingness to learn new things and adapt to change
  • Familiarity with current blogging trends and insights
Qualifications:
  • 1+ years of WordPress or equivalent blogging experience
  • Strong written communication skills
  • Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc.
  • Data comparison/analysis and high levels of comfort with spreadsheets
  • Working understanding of Blogging & SEO
  • Commitment to AdThrive’s Mission Statement
We do have a lot of applicants come through for this position. Want to increase your chances of standing out? If so, please address the following points in your email/cover:
  1. Share an example of your writing somewhere online – your own blog, an article you’ve written for another site, etc.,
  2. Have you ever participated in an amazing customer support team? Tell us more about that and what made it so memorable?
  3. Are you driven to learn new things? Tell us about an accomplishment in your life that you’re proud of, or the last time you learned something new.
  4. Pick one company that you feel represents the best customer service you’ve ever experienced and explain why you chose them.
  5. Show off your creativity in some way (yep, we’re keeping this vague on purpose)!
There is limitless opportunity here for the person who makes themselves valuable. We’re a young company and growing fast, so strong leaders and strong performers will have opportunity to grow and see increasing responsibility.

Vice President of Customer Success

With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. As a bootstrapped startup we’ve grown our remote first culture from 4 to 80 employees globally in the past 3 years. To execute our growth strategy and continue delivering a world class customer experience we’re looking for a VP of Customer Success.
This role is essential to grow the Customer Success team of 30 to 100+ and build out our Enterprise Support offerings. Reporting to the CEO, you will help ReCharge maintain the highest level of customer support while scaling a team of empathetic, customer-first support professionals.
Does this sound like you?
  • You’re resourceful: you figure out what needs to be done, and you find ways to make it happen.
  • You have a passion for problem solving. Nothing gets you more excited than a tricky problem or a new challenge at scale.
  • You’ll help to find convergence in what customers need so that we can provide the highest level of support.
  • You believe in what we’re doing and you’re excited to help ReCharge scale globally.
Responsibilities:
  • Define and execute our Customer Success strategy as we scale globally.
  • Drive the strategic direction of customer support and account management; responsible for measuring, assessing and growing the organization to support a world class customer experience.
  • Build out our Enterprise Support offering and account management programs.
  • Establish performance metrics and seek continuous improvement; own all bulk communication with our customers and Zendesk solution.
  • Build and maintain relationships with Development, Product and Marketing to improve the store owner support experience.
  • Create documentation as well as incorporate new functionality best practices.
  • Build and drive follow-up process in response to customer feedback to make our customers more successful.
  • Recruit, manage, develop and lead our highly collaborative and customer-focused team.
Requirements:
  • 8+ years of proven customer support operations leadership within a B2B software company
  • Strong customer support acumen with demonstrated ability to grow and scale a high-performing support team to 70+, ability to understand and speak articulately about technology
  • Ability to influence Customer Success direction and clearly articulate rationale for your decisions
  • Proven track record of driving organizational change in a high-growth environment; exceptional structured communication style, both verbal and written, and ability to communicate vision to a large team
  • Experience developing and implementing scalable customer support processes and systems
  • Experience with Zendesk or other similar platforms; knowledge of API technical support
  • Creative problem solving abilities and a proven track record of thinking“outside the box” to solve complicated problems
  • Detail-oriented, with strong analysis, process and critical thinking skills; able to draw insights from data, but also to make decisions based on i

Technical Support Engineer

Proxyclick is an international SaaS scale-up delivering a solution which is transforming the way people are welcomed to offices around the world. In 2018, over 10 million people at thousands of companies (including Airbnb, Audi, Dimension Data, L’Oréal, and Pepsico) used our apps across the globe, making the world a more positive place, one meeting at the time.
We’re looking for a Technical Support Engineer to join our US team in this remote position.
In this role, you’ll partner with our US clients to solve their technical (and less technical) issues, diagnose and report problems they face, and serve as the technical bridge between our US operations and our Product and Tech team (mainly based in Europe). You will also support the US sales team on technical questions important leads or clients have.
This is a very hands-on, broad, and cross-functional role.
Roles and responsibilities
  • Respond quickly and effectively to requests for tech support from users through phone, email and live chat
  • Reproduce, investigate, debug and fix any issues, using DB queries, logs and monitoring tools
  • Set up screen-sharing sessions with end user when necessary (e.g. to look at the browser logs or to fix printing issues that might have local causes
  • File bug reports and escalate where appropriate
  • When there are no tech questions to answer, help your teammates by answering less technical questions from users
  • Ensure flawless integration with other systems and apps of our large clients, including identity management (SSO and User Provisioning), other SaaS products and internal systems (e.g. Access Control Systems)
  • Attend selected conference calls with large clients and prospects (together with Sales) and answer technical questions (e.g. on security)
  • Respond to developer questions about our integration tools and APIs
  • Contribute to Proxyclick technical documentation (API doc, Help Center)
Requirements
  • Prior experience working as a Technical Support Engineer
  • Very good understanding of web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. REST)
  • A real passion for interacting with and helping a high volume of customers who range from experienced developers to non-technical users
  • Very strong communication skills. Ability to explain technical issues and resolutions succinctly and clearly
  • Knowledge of network configurations and printer setup
  • Experience with LDAP and FTP
  • Based in a timezone that has a minimum of two hours overlap with CET (Paris)
  • Native English (verbal and written)
Benefits
  • Key player of a solid, fast-growing tech company with a global ambition
  • Open culture allowing you to share your ideas and have an impact from day one
  • Autonomy and empowerment
  • Competitive compensation including stock options
  • Working with a great team of fun and highly motivated people
  • International culture and learning atmosphere
  • Yearly team event abroad (check our 2 last trips in Barcelona and Lisbon in our YouTube channel)

IT Risk and Compliance Officer (UK or Europe only)

Job Summary: The IT Risk and Compliance Officer protects the confidentiality, integrity, and availability of Canonical’s information systems. Serves as expert advisor to management, peers, and employees in defining, recommending, and implementing necessary policies, controls, and procedures to cost-effectively assess and manage security-related risk, educate workforce, and participate in regulatory compliance activities, especially with regards to data privacy and security legislation.  Assists with development, implementation, and maintenance of world-class information security organization, including annual and ad-hoc information security risk assessments, policy governance, compliance with regulatory requirements, information security training and awareness initiatives, third-party audits and assessments, contract and procurement guidelines, and third-party risk. Oversees and coordinates information security-related risk management.   

This role is a 6 month assignment and can be home or office based, but being based in London is preferred. Periodic international travel for training and business meetings is required. 

Key Responsibilities:

  • Shape and drive the company strategy for access controls, compliance, audit, and penetration testing that supports the company’s business units and enables risk management and regulatory compliance. The challenges include identifying where and how we use data; determining what tools and technologies we should deploy; ensuring that preventive/detective/corrective controls are in place and functioning effectively; staying current with government regulations and commercial agreements governing the use of data.
  • Collaborate closely with leaders in each business unit to understand what customers they serve and in which markets those customers exist in, how data that they process and retain is categorized, what business processes make use of the data and why, and how the controls provide proper security and compliance. Be a representative for our customers, making sure that customer data is safeguarded and used ethically and responsibly.
  • Organize and lead Risk/Privacy/Compliance training programs across departments, in order to educate and inform employees about our practices and standards, raise the level of cooperation and help people to understand the rationale for the rules.
  • Manage internal and external audit and testing programs, reporting risks and areas that need correction to the senior management team and prioritizing compliance work.
  • Reviewing and responding to security questionnaires and contract questions from customers on Canonical’s information security policies and practices.

Required skills and experience:

  • You are familiar with contractual compliance obligations, contractual security, privacy and completing security questionnaires and reviews.
  • Experience defining and implementing appropriate methodologies for penetration testing, auditing, secure coding standards, incident response playbooks, forensic analysis procedures, takedown processes/law enforcement/censorship.
  • You can speak intelligently about situational awareness, change management, access control, and incident response.
  • You have demonstrated ability to communicate complex or detailed technical topics to a non-technical business audience, clearly conveying risk assessments, actions needed, and cost implications.
  • You have a general understanding of privacy and compliance legislation in the UK and Europe, including the GDPR.
  • Experience in working with legal, audit, and compliance staff.
  • Experience in developing and maintaining policies, procedures, standards, and guidelines.
  • Experience in driving risk-based decisions supporting business owner expectations and needs. 

Preferred Experience:

  • Strong knowledge and experience of applicable frameworks and regulatory requirements, e.g. ISO 2700x, PCI-DSS, NIST.
  • Strong technical or engineering background, including but not limited to software development, scripting, networking, and cloud architecture..
  • Bachelor’s degree (or equivalent) in Computer Science, Information Systems, or related field.

Lugg Support Asssociate

Lugg lets you move anything, anytime, anywhere. Like uber, for movers.
We’re looking for a well-spoken, high achiever who thrives in a fast-paced, high-pressure environment to join Lugg’s Support Team. This is a multi-faceted role responsible for Customer, Lugger, Retailer and Operational Support.
You are essentially the bridge between our operations and the customer experience. Your primary role will be to resolve any issues or answer any questions customers may have while ordering a Lugg. You’ll also be the first point of contact for our Luggers. This means that in addition to handling our support line, you’re constantly monitoring the ratings, emails, tweets, etc. and proactively finding solutions to outstanding problems. Here at Lugg, support is one of the defining aspects of our brand, and as a Customer Support Representative, you’ll be a crucial part of our voice.
The ideal candidate is empathetic; level-headed and comfortable in his/her own skin. Your middle name is “patience”. You possess the ability to maintain your cool in the face of potential firestorms of human emotion. We want someone who is confident and conscious, and who frequently strives to engage those around them in real, authentic interactions. We’re not looking for someone to read a script, but someone to converse with our customers and Luggers. This is an opportunity to let your personality shine through while maintaining laser focus and attention to detail. Most importantly, you’ll be multi-tasking, writing and talking a lot, so you must have an abundance of energy and be ready to bring your best self to the job every minute!
You Will
  • Provide email, phone, Chat and SMS support to Customers, Luggers & Retailers.
  • Achieve world-class customer satisfaction ratings
  • Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders
  • Operate in a highly autonomous environment which empowers you to make decisions- Contribute to high impact projects
  • Strategically think about operational improvements and efficiencies
You Have
  • Strong communication/writing skills.
  • At least 1 year of professional work experience
  • A friendly and customer service oriented demeanor
  • Comfortable multi-tasking in a fast-paced work environment and problem-solving quick on your feet.
  • A drive to consistently deliver results and exceed expectations.
  • The ability to work Friday, Saturday and Sunday (all required) with shifts ending as late as 11 pm. Sample schedule: Wednesday-Sunday, 2-10PM
  • Ability to learn web-based applications (Intercom.com, Stripe, Lugg Admin).
  • A hunger to learn- Moving & Delivery industry or hospitality experience is a plus- Proven history of customer support (preferred)
Perks
  • Be part of a fast-growing software company
  • Room to grow as the department grows
  • Work remotely, in the comfort of your home
  • Competitive time off and benefits policy
Additional Information
At Lugg, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Customer Success Manager – PST and MST Time Zones Only

2018 is proving to be a year of unprecedented growth at monday.com! And we are looking for another Customer Success Manager to join our expanding remote team.
There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position that includes working on some weekends (with respective weekdays off)
The Role
 
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they’re realizing the full potential of monday.com
Your Experience & Skills
  • Prior experience in customer service or account management in a SAAS company – a must
  • Prior remote work experience – a must
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Technical background is an advantage
  • Self-managing
*** We can only accept US citizens 

Software Support Analyst

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 10,000 businesses. Our mission is is to make eCommerce easier for everyone.
OUR CORE VALUES
  • We do the right thing for our customers.
  • We’re a team, built on trust.
  • We’re proud to be remote.
  • We’re in control of our own destiny.
TaxJar’s remote-only team of 40 people is growing quickly. We have an immediate opening for a Technical Software Support Analyst to be a part of our team that directly supports our customers using TaxJar and our sales tax integrations for Magento and WooCommerce.
You will join our technical support team within the product engineering group and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services. You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar’s application.
*This is a full-time remote position available to folks located in the US.
ON THE TECHNICAL SUPPORT TEAM YOU WILL
  • Solve technical problems for customers on a daily basis. Our software support analysts need to be fast learners and get up to speed quickly on our product and integrations.
  • Categorize and quickly respond to customer questions and requests via email (we use Help Scout).
  • Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.
  • Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.
  • Track & monitor all customer requests and trending product issues.
  • Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
  • Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.
REQUIREMENTS
  • Proven experience in a technical help desk or customer support role
  • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
  • Experience supporting open source carts like WooCommerce and Magento
  • Highly-skilled in written and verbal communications
  • Experience working with a remote team
  • Extremely patient…sales tax can be painful and our goal is to ease that pain 🙂
  • Ability to multitask on various client issues and prioritize issues.
  • Approaches success from the customer’s point of view
  • You enjoy teaching
  • Able to explain complex concepts in easy to understand language
  • Interested in understanding the ins-and-outs of sales tax
  • Attentive to details, both in communication and in explaining how TaxJar works
YOU’LL BE A GREAT FIT FOR OUR TEAM IF YOU
  • Only want to work remotely
  • Are a PRO at communicating and collaboration
  • Highly value working with people you like and respect
  • Are accountable
  • Are confident in your skills and a solid team player (We’re peers here, no egos please) but are also comfortable working asynchronously
  • Hungry to play an impactful role and not afraid to fail
We’re a happy team and we all really love what we do. We’ve created a space where high-achievers can succeed, but are also safe to fail. We’re profitable and focused on growing TaxJar sustainably. We’re always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
BENEFITS
  • Excellent health, vision and dental benefits
  • Flexible vacation policy (we’ll actually pay you $500 a year to take time off!)
  • $1,000 in professional development credit
  • Home office stipend
  • Equity in a profitable company
  • 2x year all-company in person retreats (fully paid for by us of course)
  • Brand new Macbook computer
  • Mandatory Birthday holiday!
  • 12 week paid maternity/ 6 week paid paternity leave
  • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
If you’re not the perfect fit for this position, but you know someone who is, we’ll pay you $1,000 if you refer us to the person we hire.

Client Support – Communications Strategist

AdThrive helps professional publishers make more money with ads on their site by acting as their trusted expert guide in the Wild-West-like world of online advertising. This means helping them figure out which ad networks to use, strategizing how to place ads on their site, and then actually setting the ads up for them for them. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, investing) get to write about their passion and be paid to live their dream. We help bloggers leave their full-time jobs and stay home with their kids. We help struggling families pay their bills and find hope. We support the people who are creating the internet!
As a Client Support & Communication Strategist for AdThrive, you understand the blogging industry and are immersed in current trends. You’re the kind of person who enjoys helping people and going out of your way to make sure they’re happy. You have a keen sense of awareness in regard to the human condition; how people are diverse, how they all need love and kindness. The thought of helping someone in even the smallest way warms you to your core!
We’re looking for someone who would be happy to spend most of their day crafting up helpful responses to client questions via email, social media and our support ticket system and proactively engaging with them in order to establish and build relationships. This will include analyzing how their ads are performing, coming up with smart, creative ways to frame analytical data so that “non-numbers” type people can understand it, and working with our small team in meetings to strategize and plan so that we can constantly work towards making our services better for our community of bloggers and publishers. Bottom line: Our company’s heart is to serve the best content creators on the web!
Day in the Life
  • Responsible for building and maintaining awesome relationships with clients through written communication
  • Drafting up stellar blog & social media posts that will be widely read and shared with publishers
  • Refining other drafts into pure gold
  • Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
  • Analyzing ad layouts and earnings
  • Administrative/data entry tasks
  • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
  • Communicating complex concepts simply and creatively
  • Organizing data to find solutions
  • Analytical decision making and problem solving
You’ll do well if you have:
  • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  • Excellent writing and communication skills
  • A passion for solving tough problems and proposing elegant solutions
  • A desire to make everything you touch better
  • Genuine desire to help others solve problems and succeed
  • High level of comfort working in a fast paced environment
  • Creativity in your veins
  • A willingness to learn new things and adapt to change
  • Familiarity with current blogging trends and insights
Qualifications:
  • 1+ years of WordPress or equivalent blogging experience
  • Strong written communication skills
  • Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc.
  • Data comparison/analysis and high levels of comfort with spreadsheets
  • Working understanding of Blogging & SEO
  • Commitment to AdThrive’s Mission Statement
We do have a lot of applicants come through for this position. Want to increase your chances of standing out? If so, please address the following points in your email/cover:
  1. Share an example of your writing somewhere online – your own blog, an article you’ve written for another site, etc.,
  2. Have you ever participated in an amazing customer support team? Tell us more about that and what made it so memorable?
  3. Are you driven to learn new things? Tell us about an accomplishment in your life that you’re proud of, or the last time you learned something new.
  4. Pick one company that you feel represents the best customer service you’ve ever experienced and explain why you chose them.
  5. Show off your creativity in some way (yep, we’re keeping this vague on purpose)!
There is limitless opportunity here for the person who makes themselves valuable. We’re a young company and growing fast, so strong leaders and strong performers will have opportunity to grow and see increasing responsibility.

WordPress Technical Support

The Opportunity

Our team is growing and we’re looking for a seriously support-loving person to add to the mix. We currently provide technical support for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference.
We’re looking for someone for around 10-15 hours a week to help us go the extra mile when customers reach out for help with the both the tech-y and less tech-y side of things, like bug reports, feature requests, product reviews, account access and questions about product features.
However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 400,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance.
Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.

Inclusion Statement

Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.
We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are homeschool teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.
Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.

Responsibilities

  • Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
  • Field incoming feature requests and document them for consideration in the roadmap
  • Take point on the WordPress.org forums for our core plugin offerings
  • Testing bug reports locally and logging them in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate
  • Pre-release quality assurance testing for every new release and product
  • Recording video walkthroughs highlighting plugin functionality
  • Creating tutorials, documentation, screencasts and other forum materials to help guide people to success
  • Writing snippets to solve one-off problems
  • Helping run regular user testing sessions
  • Being the voice of the community during roadmap discussions
  • Supporting product partners (other theme/plugin authors) and nonprofits

Personal Competencies

  • Strong communication skills
  • Experience working as part of a remote team
  • Self-motivated, detail-oriented
  • Strong organizational skills
  • A methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines
  • Fluent English speaker

Knowledge & Experience

  • Strong communication and/or experience working as part of a remote team
  • A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up. This is important because our products are highly technical, and you will not succeed without these skills.
  • A love for all things WordPress with a good understanding of its codebase and community
  • Basic familiarity with The Events Calendar, our main product. Bonus points for experience using any of premium add-ons, such as Events Calendar PRO.
  • Experience working with GitHub or other repo-sharing platforms. In other words, you can clone repos, pull branches and set up local WordPress installs without hassle.
  • Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines

Additional Experience (Bonus Points)

  • Have built your own WordPress plugins. Double bonus points if those plugins extend The Events Calendar.
  • Love doing video tutorials and have a home setup to do it
  • Have a proven track record providing support specifically for WordPress plugins, or have an active track record in the WordPress.org community
Location
Work from anywhere in North, Central or South America. If your timezone is outside of US business hours, but you work at least 3+ hours of overlap each day, let’s chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.

Compensation

Pay range is between $15-$22 US per hour commensurate with qualifications and experience. We are currently looking for freelance contractors about 15 hours a week for this gig.

Perks

We believe that distributed working is a way of life. We understand what it means to work remotely. We offer consistency in expectations, payment, and support. We believe in learning from each other and fostering personal growth. You can expect to learn a lot while working with us.
(Also, if you work enough with us, we’ll bring you on the team trips.)

Who We Are

Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).

Who You Are

We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:
  • HAPPY: Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.
  • HELPFUL: Always looking for ways that you can help others.
  • CURIOUS: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
  • ACCOUNTABLE: Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.

Customer Support Representative

Description of the Position.
This work-from-home Customer Support Representative (“CSR”) opportunity is a permanent, part-time employee position, which will be paid a competitive hourly wage.
Please note: This is a work-from-home position. No travel is required. You may apply from within the US as long as you meet the requirements for the position.
Each day, CSRs interact with various customers from the different ecommerce sales platforms of Storehouse, mainly responding to emails from customers with inquiries.  The CSR position may also include some telephone and online chat interactions. A CSR must be highly engaged with customers to deliver an exceptional customer service experience. Our work-from-home CSRs stay connected with the rest of the Storehouse team with the assistance of various internet collaboration tools and telephone.
CSR Responsibilities.
  • CSRs spend a significant amount of time interacting with customers across various sales platforms, therefore, various communication tones and writing styles are required
  • CSRs work with a highly driven team that is supportive, collaborative, and dedicated to excellence in every aspect of the business
  • CSRs provide authentic, meaningful, human interactions
  • CSRs make every customer feel heard, valued, and supported
  • CSRs take ownership over the quality of their work and make an effort to improve
  • CSRs recommend solutions to complex or escalated situations through research and critical thinking
  • CSRs share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
  • CSRs strive to exceed volume and quality goals
  • CSRs sometimes take on special long or short-term projects
CSR Qualifications.
  • Bachelor’s Degree or equivalent experience
  • 3-5 years’ experience in customer-centric industry
  • Excellent Zendesk skills; 2 years’ minimum experience
  • Strong computer skills in Word, Excel and web-based applications
  • Exceptional written communication skills with a keen attention to detail
  • Entrepreneurial spirit with an ability to manage workflow efficiently
  • Willing and eager to support new channels as needed (e.g., social media)
  • Experience with Cratejoy, MailChimp and subscription commerce is a plus
Other Requirements.
  • Personal computer with remote networking capability that can be dedicated for CSR work
  • Reliable internet connection, no less than 10 mbs (must have cable/dsl, no satellite or mobile hotspot)
  • Available to work Eastern Time Zone hours
  • Available to work some evenings, weekends, and holidays