Customer Support/Success Lead

Kumu is a SaaS based data viz platform that helps people make sense of complex relationships, mostly through network, systems, and stakeholder maps. We’ve worked with some of the world’s top organizations including The Omidyar Group, Hewlett Foundation, USAID, Stanford ChangeLabs, Democracy Fund, World Bank, Humanity United and more.
We’re growing our customer support team and looking for someone who can provide stellar front-line support to our many customers. You’ll often be the first person our customers interact with – replying to support emails, supporting our community on Slack, pointing people to help docs, troubleshooting issues with customer maps, responding to billing and account inquiries, and much more.
Being a clear writer and a natural problem solver is a must. You should also work well in unstructured environments and bring a personal warmth that helps to build relationships with customers.
Timely responses to support requests are a top priority for us. To support our global customer base we are looking for candidates that can cover one of the following time zones (in your application, please specify which one interests you):
  • Europe
  • Asia Pacific
You don’t need to live in that time zone, but we expect you to be able to cover approximate business hours for one of those regions (8:00 – 17:00).
We’re open to working with skilled candidates who can’t immediately commit to full time work. If you’re currently employed or have other commitments, don’t let that hold you back from applying. If you’re excited to work with us and motivated by our manifesto then we want to hear from you!
Please send an email to if you’re interested or know somebody we can reach out to who might be. In your application, make sure to include the following:
  • Why you’re excited about working at Kumu
  • Link to a project you’ve built in Kumu
  • What time zone you want to cover
  • Recent photo of you doing something you love
Work remotely
Starting at $15/hour
Sane workweeks (< 40 hours)
In-person team retreats
Mandatory vacation policy

Technical Support Analyst

Our Technical Support Analyst’s mission is to help our users have a successful experience using Forestry. If you’ve got a great blend of technical and people skills, love web development and helping people, this could be the perfect role for you.
This is a key role at Forestry. We want to improve how we do support and the quality of support we provide. You’ll be on the front lines working with our users and ensuring their success. There is a lot of room for the person in this role to grow and have a major impact at Forestry.
What You’ll Do
  • Help our users (primarily via Slack & Intercom) by solving problems, providing workarounds to issues and helping them get setup with our software.
  • Communicate internally with our development and product teams, reporting the issues and concerns of our users.
  • Help ensure the quality of our product by helping with testing, software documentation and providing suggestions for improvements.
  • Use your creativity and resourcefulness to improve how we do support. This may include writing FAQs, setting up bots, making the most of our tools, etc.
To Be Successful In This Role, You’ll Need
  • Top-notch communication skills. You’re patient. You can keep your cool when things get stressful. You’re a great writer.
  • To be helpful, positive and empathetic. You’re not the type of person to get easily frustrated by others and you don’t take things personally.
  • Technical skills -but maybe not a full-on programmer. You’ve probably done some web development, maintained websites and can understand its nuances (how to set up hosting, buy a domain name, etc). Bonus points for familiarity with the JAMstack, static site generators or Git.

Customer Support Specialist

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.
We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.
You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you’ll likely get your hands dirty with a little bit of everything.
You should be…
  • Excited to be on the customer’s team — you’ll need to understand and empathize with their problems before you start fixing things

  • A self-starter, capable of working independently 

  • Dedicated to constant experimentation & learning

  • Familiar with HTML, CSS and JavaScript
Bonus points if you also have…
  • Experience with WordPress

  • Experience with WooCommerce (or other eCommerce platforms)

  • Experience supporting SaaS products

  • Experience with PHP / Ruby (or other programming languages)

  • Native-level fluency in a language other than English (We love being able to support customers in their native language!)
You’ll be responsible for…
  • Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed

  • Answering pre-sales questions and other feedback from customers

  • Documenting and optimizing our support process to improve customer satisfaction

  • Writing technical documentation and other content so customers can help themselves

  • Helping our engineering & product teams to identify areas where we can improve the customer experience

  • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need
Why you’ll love working with us…
  • Kind, wonderful teammates that enjoy their work as much as you do

  • Competitive salary

  • Annual company retreats (read about our last adventure in Lake Tahoe!)

  • Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

  • Transparent culture (check out our team wiki)
Curious to learn more? Read our full position overview and apply here. We’re excited to meet you!
We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

Customer Success (Support) Team Member

Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?
If so, we’d like you to learn about!
At, we believe that providing great customer support is a matter of integrity.
We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.
So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.
Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.
Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.
You will will help triage customer reported issues and respond to them via phone, email, and chat.
In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.
You can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.
Minimum Qualifications:
  • Bachelor’s degree or relevant experience.
  • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.
  • Ability to communicate technical information in a simplified, easy to understand manner.
  • Excellent written and verbal communication skills.
  • Top-notch customer demeanor.
Preferred Qualifications:
  • 10+ years of Customer Support / Service experience.
  • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.
  • Experience working on a remote team.

Support Specialist (Americas)

We’re looking for an empathetic and experienced Support Specialist to join our growing Customer Experience team. You’ll be an important part of a cross-departmental team dedicated to all things revenue, with a focus on helping our customers with their billing and account-related needs. You’ll go beyond just answering support tickets – our projects related to revenue will be an important part of your daily work.
To excel in this role, you’ll be an enthusiastic problem solver with an analytical mindset and a keen eye for spotting problems. Your customer empathy will come through in your strong writing style, adapting to our user’s tone of voice. You’ll be comfortable adapting quickly and openly to changes, and keen to constantly learn and apply these learnings to your work – with failures an inevitable part of your experiments.
In this role you will:
  • Support our users and answer their questions related to revenue through our Zendesk ticket platform
  • Communicate crucial company updates through various channels (i.e., in-app messages, emails, blog posts, etc.)
  • Manage the knowledge base articles that cover pricing and billing. This includes writing and updating existing articles, as well as creating visual content (like videos!)
  • Help create internal processes that directly impact revenue (i.e., refunds, disputes, user permissions, etc.)
  • Create reports for the revenue team that highlight customer feedback / sentiment
  • Evaluate results from tests and gather data to decide on next steps within the wider revenue team
  • Collaborate with the cross-departmental revenue team to plan and execute projects
Compensation Range

The budgeted compensation range for this role is $45,000 to $73,000 annually (we do not have a commission or bonus scheme at Hotjar). Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to a successful candidate will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other candidates will join our team as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.


  • 2 years in a customer facing role, ideally support
  • Previous tech experience within SaaS, e-commerce, or similar
  • Polished communication skills, both written and verbal
  • Experience handling refunds/troubleshooting billing
  • You’ll preferably have experience helping to implement a new billing system or pricing structure
  • You’ll preferably have experience of going through a large product update
  • You’ll preferably have experience leading/managing small teams
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company valuesculture and ways of working
  • Must submit to a background check confidentially processed by our third party

Customer Support and Onboarding Specialist

We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is a dedicated problem-solver who’s passionate about helping people! You can be located anywhere in the world, and if you’re in the Miami area you’re welcome to join us at the office.

About Us

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.


  • Become a SimpleTexting power user—before you can support others, you must know the product yourself
  • Provide technical and consultative support to our clients on a daily basis
  • Manage all aspects of the customers’ onboarding process and track their progress
  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
  • Answer prospective customers’ questions about the platform
  • Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
  • Participate in the ongoing creation and updating of help center articles


Minimum qualifications:
  • It’s easy for you to put yourself in someone else’s shoes. You love making others happy.
  • English is your primary language. Secondary languages are a plus.
  • At least 1 year of experience working with customers
  • Strong interest in business and technology
  • Demonstrable critical thinking and creative problem-solving skills
  • Excellent communication and presentation skills
  • Translating technical ideas for non-technical audiences is fun for you
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.
Preferred qualifications:
  • Bachelor’s degree, preferably in a related field of study
  • 2+ years in customer support role
  • Experience conducting product demos using software such as Zoom or UberConference


Remote – Must be available to work between 9am EST and 9pm EST

Compensation and Benefits

  • Above market compensation commensurate with your proven abilities
  • Unlimited flexible time off policy
  • Remote

Virtual Customer Experience Agent – Based in Utah

Everyday will be different!  You will provide value to our members by saving them time and money throughout a variety of different life events.  You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter.  Most important is to create a world class member experience that can only be found on Jetblack!   
Three important things to consider: 
1. Do you have your own laptop and high speed internet? 
2. Are you located in Utah and able to drive to STL daily for 2 weeks of training? 
3. Are you available to work a full time job, preferably night shift (12:30-9pm MST) 

Senior Software Engineer

Job Summary

The Red Hat OpenShift Engineering team is looking for a Senior Software Engineer to join us in Raleigh, NC. In this role, you will be an integral part of a team working on Red Hat OpenShift and dedicated to engineering efforts on the etcd project. You will design, develop, test, deploy, maintain, and enhance features related to Red Hat OpenShift. As a Senior Software Engineer, you’ll need to have the ability to quickly learn new technologies and willingness to learn new programming languages.

Primary Job Responsibilities
  • Participate in design and implementation of Red Hat OpenShift features
  • Lead engineering efforts on the etcd projects
  • Deliver tested implementations to multiple offering releases
  • With with Quality Engineering (QE) teams to ensure that projects are tested correctly
  • Work closely with Red Hat’s global customer support teams to resolve customer issues as they arise
Publicize the work of Red Hat OpenShift through blogs and conference talks

Required Skills

  • Bachelor’s degree in computer science, or equivalent related work experience
  • Experience with distributed version control systems like Git
  • Experience with public and private cloud infrastructures
  • 5+ years of experience developing software in a Linux environment using languages like Golang, Ruby, Java, C, or C++
  • Demonstrated ability to quickly learn new technologies with minimal guidance and a willingness to learn and work with new programming languages
  • Excellent written and verbal communication skills
  • Experience working as part of geographically distributed teams
  • Experience developing applications, or maintaining large distributed databases
  • Experience in the Kubernetes community; preferably an active community member
Active in other open source communities
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Senior Consultant – Enterprise Integration

Job Summary

Passionately guide the adoption of Red Hat’s solutions in our key enterprise accounts, government agencies, and service provider partners. The Red Hat Consulting team is looking for a Senior Consultant focused on enterprise integration with experience working with commercial customers to join us. In this role, you will win the trust and confidence of customer engineering, development, and operations teams by aligning their requirements and use cases with the functional capabilities of our solutions. You’ll need to have a thorough knowledge of and direct experience with JEE and middleware application architectures like enterprise integration, business automation, big data, and mobility, as well as their supporting infrastructures. You’ll also need to have a solid understanding of how to use our unique middleware applications like Red Hat Middleware, Red Hat Fuse, and Red Hat OpenShift for implementing custom solutions. As a Senior Consultant, you will play a crucial role in bringing together cross-functional teams from Red Hat’s Solutions, Product Engineering, Support, Professional Services, and Sales teams to meet the needs of our most demanding customers. This is a remote position with weekly travel to customer sites and can be located anywhere in the United States within close proximity to a major airport. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary Job Responsibilities
  • Deliver successful discovery, analysis, and design workshops for small to medium teams of both technical and non-technical backgrounds that shape customer use cases and architecture design decisions
  • Scope delivery projects and guide customers through successful pilot and production deployments
  • Design, create, and deliver content that enables the broader Red Hat organization to sell, service, and support our cloud solutions at scale
  • Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk
  • Demonstrate vision and expertise in the cloud community by producing outstanding whitepapers, webinars, etc. and by speaking at top industry conferences
Serve as a customer advocate within Red Hat to deliver the right solutions and to ensure that these solutions are implemented and supported in an innovative and reliable way

Required Skills

  • 8+ years of experience in a solutions architect or consulting delivery role; 4+ of those years focused on cloud environments and their supporting infrastructures
  • Solid background in consultative customer engagement with either a major consulting services team or within the services division of a major software company
  • Demonstrated record of working in a strategic advisory capacity to senior IT and business executives
  • Outstanding written and verbal communication skills, including extensive experience presenting to C-level executives at large firms
  • Balance of strategic and tactical skills and the ability to work on cross-functional teams
  • Comfortable working with highly distributed teams, including interaction with the open source communities via email and IRC
  • Willingness to travel weekly to customer locations throughout the U.S. and Canada
  • Capabilities in DevOps, continuous integration (CI), and cloud-based development consulting projects
  • Broad and deep technical experience with virtualization and middleware technologies, including Red Hat Middleware and Red Hat OpenShift
  • Willingness to travel Monday to Thursday throughout the U.S. for 30-40 weeks out of the year
  • Experience across one or more vertical industry areas is a plus
  • Experience working in a quality assurance (QA) role or working with ticketing systems or bug tracking tools is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Senior Container Infrastructure Consultant

Job Summary

The Red Hat Consulting team is looking for a Container Infrastructure Senior Consultant to join us. In this role, you will take part in our regional consulting operations or Platform-as-a-Service (PaaS) and DevOps practices. You’ll work remotely, drawing from your experience in the implementation of automated container platforms, deployment pipelines, and cloud-ready application architectures. As a Container Infrastructure Senior Consultant, you will learn to implement next-generation cloud infrastructure and delivery workflows on large-scale container platform clusters using Java, Node.js, Docker, Kubernetes, Red Hat Ansible Automation, Red Hat Enterprise Linux (RHEL), and Red Hat OpenShift. You won’t be expected to know everything on day one, but your ability to learn new technology quickly will be essential. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary Job Responsibilities
  • Implement automated and containerized cloud application platform solutions; focus on infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, high availability, and system resilience
  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, cloud storage, and software-defined networks
  • Travel frequently to work alongside leading financial services, retail, telecommunications, and institutional customers
  • Share lessons learned, best practices, and how-tos with our internal and external communities of practice
  • Help other consultants learn DevOps and container technologies and processes
  • Apply new technologies, frameworks, or methodologies to container platforms
Demonstrate technical leadership in container platforms and cloud application solutions by implementing complex, large-scale container platform solutions in challenging customer environments

Required Skills
  • 5+ years of technology experience like consulting, operations, help desk, service desk, development, and related internships
  • 3+ years of experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
  • 2+ years of platform scripting experience with the Ruby, Python, or Go languages
  • Excellent presentation and communication skills
You will be expected to complete or learn the following during the first year on the job:
  • Intensive training program on Docker, Kubernetes, and Red Hat OpenShift technologies and related DevOps topics
  • Understanding of how to stand up production-ready container platforms integrated with existing enterprise systems
  • Knowledge of how to deploy source code into running, scalable containers in automated fashion at enterprise scale
  • Practical experience working with our offerings and solutions
  • Collaborative delivery of customer requirements using Red Hat OpenShift
  • Knowledge of how a customer use case can be developed into a project plan and how those requirements map to Red Hat’s technologies
  • Understanding of how Red Hat’s technologies can transform software delivery (DevOps) practices in large organizations
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.