Job Category: Other

• Work closely with the development team as a product owner throughout the development process:
• Take the lead in product and feature design, representing the needs of the user and other stakeholders to the engineering team,
• Work with the engineering team to make sure that we are taking an approach which maximises the value to the user, while minimising technical complexity,
• Prioritise tickets in bi-weekly sprint planning sessions to make sure we are regularly delivering small improvements, rather than only focusing on big feature releases,
• Monitor the impact of new features and releases, to determine if they achieved the goals set out for them at the start.

• Work closely with internal teams (sales & marketing, support, business) to:

• Understand the users they engage with and the problems, pain points and requests they are seeing,
• Clearly communicate our roadmap and product changes in advance of their launch,
• Run early rounds of internal feedback gathering, before we launch to users,
• Understand how our internal tooling can be improved for internal users

• Work closely with our UX team to:
• Develop strategies for regularly monitoring and collecting user feedback,
• Formulate hypotheses which we can answer with user feedback and testing.

• Work closely with our CTO and CEO to:

• Plan out the longer term product roadmap
• Understand the high level company vision and goals, and make sure these are reflected in ongoing product development

• We designed and ran a survey to assess which workflows were important to users in Overleaf v2, and then a follow on survey and user interviews after an initial beta launch. One of the outcomes of this was a reversal of a decision to remove git bridge, once we understood how crucial it was to many users’ workflows.
• Implementing the git bridge in Overleaf was a complex technical challenge, where different engineering choices would have different impacts to the user’s workflow, and vice-versa. Effectively bringing together the engineering team, user feedback, and product vision was important in finding the best solution.
• We rolled out the git bridge slowly to a beta cohort of users, to assess feedback and catch any usability problems early.
• Keeping the support team up to date so they could communicate the situation to users, and let interested users into the beta program was important.
• Giving the sales and marketing team reasonable estimates that they could communicate back to clients was important.
• We are conducting another large scale survey and round of follow up feedback on the launch of Overleaf v2, and part of the focus of this will be on learning how the git bridge is now perceived and used.

• https://www.overleaf.com/blog/new-overleaf-v2-features-rich-text-and-adding-linked-files
• https://www.sharelatex.com/blog/2017/11/27/integration-update-link-sharing.html
• https://www.overleaf.com/blog/523-a-data-driven-approach-to-latex-autocomplete

• A strong intuition for what makes products a joy to use,
• Empathy for how different users will need different things out of a product at different stages, and how to effectively serve these different needs in one product,
• Strong communication and mediation skills,
• A technical enough background to understand how the user facing product will tie into backend and architectural decisions.

1. We will aim to update you on the status of your application within one week from when we receive it.
2. We’ll follow up by email (or sometimes schedule a phone call) with any questions we have about your application, usually around logistics, your ambitions and your expectations about the role.
3. We’ll schedule a more in-depth interview, which is typically two hours long. The first hour is discussion, and the second hour is practical. For the practical, you’ll have the option of either completing a homework assignment, which requires about one hour of your time before the interview, or doing an exercise during the interview, if you prefer. The exercises are practical in nature, and you can use Google, etc., and ask us questions.
4. We’ll make an offer. We usually interview in batches, so there may be a short delay while we interview other candidates, but we will try to keep you informed throughout the process.

• have a minimum of 2–3 years of relevant experience (we aren’t taking on more new graduates at the moment).
• will work for us full time (or nearly full time).
• will usually be available in our core hours, 2pm–5pm UK time.

• Remote and flexible working.
• Salary £40k–£75k per year depending on experience.
• You would join a small, dedicated and growing team.
• We’re substantially (around 80%) open source, so your work will often be on open source.
• We’re backed by Bethnal Green Ventures (https://bethnalgreenventures.com/) and Digital Science (https://www.digital-science.com/), through which we’re part of a wider community of startups in science, health and ed-tech.
• Our London office is shared with several other Digital Science companies, so there’s lots of interesting people to meet, and clubs and sports activities outside of work.
• You can pick your own equipment. MacBook Pro? Lenovo ThinkPad? Notebook and pen? However you like to work, we’ll provide what you need.
• We provide a training budget; many of our staff choose to attend relevant industry conferences or buy training materials.
• We run a biweekly internal seminar series (show and tell) with short talks from staff about their work or personal projects, new technologies and techniques.

• We do the right thing for our customers.
• We’re a team, built on trust.
• We’re proud to be remote.
• We’re in control of our own destiny.

• Interface directly with customers to validate their filing credentials on a per state basis
• File a high volume of sales tax returns to states (don’t worry, we’ll train you)
• Work with representatives of states to quickly solve issues related to invalid filings
• Categorize and quickly respond to customer questions and requests via email
• Track all customer requests and trending product issues
• Contribute to clear and simple documentation and support content
• Work closely with our product team to continually make our filing process more efficient

• Approach success from the customer’s point of view
• Are extremely patient…sales tax is painful 🙂
• Have impeccable attention to detail
• Have excellent written and verbal communication skills
• Think the chance to understand the ins-and-outs of sales tax is interesting!
• Have prior experience handling highly-sensitive data
• BONUS POINTS if you have previously filed sales tax returns for more than 1 year in multiple states

• Only want to work remotely
• Are a PRO at communicating and collaboration
• Highly value working with people you like and respect
• Are accountable
• Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
• Hungry to play an impactful role and not afraid to fail

• Excellent health, vision and dental benefits
• Flexible vacation policy 
• $1,000 in professional development credit
• Home office stipend
• Equity in a profitable company
• 2x year all-company in person retreats (fully paid for by us of course)
• Brand new Macbook computer
• Mandatory Birthday holiday!
• 12 week paid maternity/ 6 week paid paternity leave
• Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

• Someone with a high standard of integrity and strong work ethic
• Experience with ecommerce copywriting, including product descriptions, emails, Facebook ads, social media, etc. (writing samples of past work required)
• Strong writing skills and creativity
• Someone based in the US with long-term, part-time availability
• Great time and project management skills; deadline-oriented with experience getting projects done quickly, with very high quality
• Bonus points if you have experience with ecommerce email marketing or Klaviyo

• Write email copy/briefs for our design team (this is the majority of the role)
• Set up email campaigns, sequences, and segments in Klaviyo (ecommerce email marketing software, we’ll train you how to use it)
• Communicate with our internal team to get campaigns and projects done on time
• Track everything in our project management software and make sure nothing falls through the cracks
• Other duties as assigned

• You’ll get to have fun doing simple, creative work with great people
• You’ll be paid a steady monthly retainer for every client that you work on
• Not client-facing, you won’t have to talk directly to any clients – just write copy and set up emails
• You’ll get to work on a variety of clients and industries
• Remote role with flexible hours
• We value life more than work

• Shape and drive the company strategy for access controls, compliance, audit, and penetration testing that supports the company’s business units and enables risk management and regulatory compliance. The challenges include identifying where and how we use data; determining what tools and technologies we should deploy; ensuring that preventive/detective/corrective controls are in place and functioning effectively; staying current with government regulations and commercial agreements governing the use of data.
• Collaborate closely with leaders in each business unit to understand what customers they serve and in which markets those customers exist in, how data that they process and retain is categorized, what business processes make use of the data and why, and how the controls provide proper security and compliance. Be a representative for our customers, making sure that customer data is safeguarded and used ethically and responsibly.
• Organize and lead Risk/Privacy/Compliance training programs across departments, in order to educate and inform employees about our practices and standards, raise the level of cooperation and help people to understand the rationale for the rules.
• Manage internal and external audit and testing programs, reporting risks and areas that need correction to the senior management team and prioritizing compliance work.
• Reviewing and responding to security questionnaires and contract questions from customers on Canonical’s information security policies and practices.

• You are familiar with contractual compliance obligations, contractual security, privacy and completing security questionnaires and reviews.
• Experience defining and implementing appropriate methodologies for penetration testing, auditing, secure coding standards, incident response playbooks, forensic analysis procedures, takedown processes/law enforcement/censorship.
• You can speak intelligently about situational awareness, change management, access control, and incident response.
• You have demonstrated ability to communicate complex or detailed technical topics to a non-technical business audience, clearly conveying risk assessments, actions needed, and cost implications.
• You have a general understanding of privacy and compliance legislation in the UK and Europe, including the GDPR.
• Experience in working with legal, audit, and compliance staff.
• Experience in developing and maintaining policies, procedures, standards, and guidelines.
• Experience in driving risk-based decisions supporting business owner expectations and needs.

• Excellent writing and editing skills in English.
• Experience with Search Engine Optimization and internet research.
• Knowledge of digital marketing tactics, including SEO, email marketing and web analytics
• Track record of producing pieces that increase engagement and drive leads.
• Great communication skills.
• Able to work independently, handle several projects at once and meet deadlines.
• Available to work 40 hours per week.

• Remote-first culture with half of the team in Vilnius, Lithuania and the other half working remotely from all over the world.
• Office or Remote – you can choose every day.
• Company-paid retreats that we call Workations. The entire team gathers twice a year for a week in an exotic location to work, learn and have fun together.
• Flexible vacation – take time off when you need it. We trust you.
• MacBook Pro and other tools that you will need.

1. Sign up for a free MailerLite account.
2. Create a newsletter about yourself and send it to jobs@mailerlite.com.

• Links to 3 pieces of your content that you are most proud of and why you feel this way.
• Links to your Linkedin, Twitter, Facebook or personal homepage.
• Why you want to join MailerLite?
• What would you improve in MailerLite’s content marketing and why?
• Expected Salary.

What’s in it for you:

• Work from anywhere! We currently work as a distributed team that allows for some flexibility in work hours. The position can be performed remotely with regular status meetings. Applicants only in PST, MST, and CST time zones will be considered.
• Competitive compensation, learning challenges, and opportunity to grow your career with the company.
• Health, Dental, Life, 401K matching, education stipend, 3 weeks PTO + 2 weeks of company holidays.

• Facilitate onboarding Run State clients by outlining expectations, establishing communication channels, and scheduling/leading weekly standup meetings.
• Build and maintain “RunBoards” for each client with key contacts, their resource plan, and setting up their personal service desk.
• Document and maintain each piece of tech in use for clients, including website platforms, server technologies, and all modules/extensions/API in use.
• Build out an Analytics dashboard for each client and do a full review of the client wish lists and backlogs.
• Lead bimonthly Run State meetings with a systems & status overview, roadmap review, analytics dashboard and key metrics review, and task and queue review.
• Triage, schedule, and ticket proactive development, bug fixes, new features, web operations/IT updates,
• documentation, training, general QA, content updates, analytics support, or custom-specific issue support escalations.
• Oversee the Run State team that includes a Developer, Web Ops, QA Specialist, and Content Manager.
• Provide weekly status updates to the Director of Project Management and present monthly program updates to the Management team.
• Direct communication and documentation with existing client base on technical matters and tasks. Maintain and extend healthy client relationships using solid account management practices.
• Agile sprint planning and general project management, Jira task management, and scheduling. Provide standard project documentation like agendas, contact lists, communication plans, and weekly status reports.
• Ensure quality control with documentation, task management, communication, client relationships, and team dynamics.
• Technical tasks may include configuring Drupal, WordPress, and Magento systems, graphic adjustments, and content changes.

• BA/BS degree plus a minimum of 5 years of related work experience.
• Background in client-service environments — web development firms, interactive agencies, graphic design firms.
• Candidates should have some experience in web development and UX methodologies. Experience with the Drupal, Magento, and other Marketing Technology (CMS, eComm, CRM, Automation, Analytics) is a big plus.
• Professional and client service-oriented, positive and proactive, and able to react swiftly to meet client expectations.
• Experience with Jira and Confluence software used for managing all development tasks, project roadmaps, and resources.
• Ability to set realistic deadlines, forecast risk, coordinate internal and external resources, and accurately estimate resource requirements.
• Enthusiasm, superb communication, leadership, management, organization skills with a proven ability to manage multiple projects. Excitement to learn, grow, and adapt.
• Office software products expertise and experience with wireframing software, visual workflow, and diagram tools.

• Node.js, Express, and React
• MongoDB, GraphQL, and Apollo
• PHP, WordPress, MySQL
• Elasticsearch
• AWS Lambda, RDS, etc.

• Collaborate with your squad leaders and stakeholders on the scoping, planning, prioritization, successful execution, and rollout of user or business features.
• Research and recommend technical solutions that best align with our product and business goals.
• Build scalable, high-quality, and innovative back-end features and workflows that underpin our credit card database and bank API integrations.
• Define new data models that are appropriately scalable, standardized, and reliable.
• Help to guide, define, and architect the tech stack behind the Money team’s editorial operation.
• Design applications with extensibility in mind, while considering efficiency, and the burden of developer onboarding.
• Configure analytics events and tracking metrics for reporting.
• Write code that is simple, reliable, maintainable, performant, and functional.
• Share information and learnings with others.
• Perform code reviews with meaningful feedback.
• Test and troubleshoot with automated testing or manual quality assurance.
• Write and maintain user and software design documentation for our applications and infrastructure.
• Debug, support, and maintain our applications, environments, and related services.
• Improve our development workflow and infrastructure.
• Mentor and coach other members of your squad and the engineering team.
• Contribute to engineering initiatives as a member of Wirecutter’s engineering team.

• You have 5+ years experience in software engineering.
• You have production experience with Node, React, and GraphQL.
• You have experience reliably integrating and handling data from multiple APIs.
• You understand the challenges of scaling and caching a Node.js back-end application.
• You understand the challenges of being data-dependant on multiple external APIs.
• You have experience building applications at scale on any major cloud provider (AWS, GCP, etc.)
• You can design & optimize queries, data sets, and external API data storage that helps generate insights and addresses reporting needs.
• You are thoughtful, clear, and persuasive in writing and in person.
• You have strong problem-solving skills and critical thinking abilities.
• You have experience listening to product and business users, and can translate their needs into actionable tasks.
• You are proactive and comfortable working quickly on a small, dedicated project team without micromanagement of day to day tasks.
• You are excited to play a pivotal role in Wirecutter’s mission, innovation, and growth.
• You are passionate and enthusiastic about what you do.
• You have experience with version control, shell scripting, the Unix filesystem, and automating deployments.
• Ideally, you have experience with MongoDB or another NoSQL database.
• Ideally, you have experience with WordPress or another PHP based CMS.
• Ideally, you have production experience within a microservices architecture.
• Ideally, you have experience with Docker, and basic environment and infrastructure configurations.
• Ideally, you have experience in providing technical leadership, advocating for your team, and steering multiple stakeholders when needed.
• Ideally, you’ve worked as a member of a distributed or hybrid engineering team.

• Make an impact by supporting our original, independent and deeply reported journalism.
• We provide competitive health, dental, vision and life insurance for employees and their families
• We support responsible retirement planning with a generous 401(k) company match.
• We offer a competitive parental leave.
• We are committed to career development and ongoing learning, and provide employees $8,000 annually for tuition reimbursement.
• We have frequent panel discussions and talks by a wide variety of newsmakers and industry leaders.
• Join a community committed to the richness of diversity, experiences and talents in the world we cover, supported by a variety of employee resource groups.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

• Determining if our content is teaching students effectively.
• Managing the (currently) 6-person content team, including 1:1s, performance reviews, and hiring.
• Determining content success metrics.
• Identifying how content contributes to the business.
• Setting and sticking to content roadmaps.
• Coordinating and evangelizing course launches.
• Identifying students needs and evolving how we teach and what we teach to better serve those needs.
• Coordinating with other teams to improve the learning interface.

• Experience teaching, even if it’s writing technical or educational blog posts.
• The ability to tie your past work to business and customer outcome metrics.
• You should be a strong team player who buys into the mission of serving students and is energized by it.
• You should enjoy identifying and solving problems.
• Strong leadership and management skills.
• Experience formulating strategy, and having input into larger company goals.
• Some experience with data science, even if it’s SQL.
• Some experience with project management.

• Background in learning styles, basic education research, and/or pedagogy.
• Experience working in a startup environment.
• Experience working as part of a remote team.
• Experience setting and understanding business metrics, such as revenue.
• Experience working with technical teams, such as engineering or product teams.

• The opportunity to see your impact on the lives of our students every day.
• Be a part of an engaged and mission-driven team.
• The chance to contribute to product direction and decisions.
• We’re fully remote!
• A supportive environment where you can get help when you run into blockers.
• Flexible paid time off.
• Medical, dental, and vision benefits (for full-time US-based employees only).
• 401(k) and life insurance plan.