Weekend WordPress Maintenance Engineer

You will take the lead on technical support. This position is the very first line of technical support for the majority of our customers when they need edits to their website. That’s why you’re someone who understands that fast and effective work is paramount. Our customers already have fully-functioning WordPress websites; it’s your job to make sure any edits they need are taken care of quickly and effectively.
You will help manage hosting. Of course you’re an expert when it comes to the WordPress dashboard, but you also know your way around hosting dashboards for providers like WP Engine, Kinsta, GoDaddy, SiteGround. Regardless of the hosting provider, you can create new FTP credentials and make adjustments via any hosting dashboard.
You will build relationships with our customers. This position is the very first line of contact for the majority of our customers when they need edits to their website. That’s why you’re someone who always wants to put a smile on somebody’s face. Our customers already have fully-functioning WordPress websites; it’s your job to make sure any edits they need are taken care of.
You will help on-board new customers. This amounts to a large checklist of tasks required for all new customers and is something you will be trained to do. Your job will be to execute everything correctly to secure, speed up and provide ongoing support for all our customers as well as provide guidance on how to improve these systems and checklists.
The types of support requests range from highly technical (speed optimization via Pingdom suggestions) to very straightforward (CSS changes). Simple edits will be completed within hours while advanced changes may take longer; it’s your job to communicate effectively with our customers and set the right expectations.
The types of customer interactions range from highly technical to conversational. You will mostly deal with folks who are not very WordPress saavy, but there are some who are. That’s why you understand your job is to provide answers, insights, and solutions, not send customers somewhere else to find answers.
Even more important than your responsibilities is how you fit into our team here at WP Buffs. Living and breathing our values and principles is an absolute requirement for any new recruit.
OUR MISSION
Everything we do is driven by our customers and white-label partners. Our aim is to help as many website owners and digital agencies with WordPress as possible. The goal is to get so many people comfortable with WordPress that it powers 51% of the internet.
OUR VALUES
You can read all about our values here (https://wpbuffs.com/about-us/). They’re completely public so that we’re accountable for living up to them and our customers can hold us to these standards.
OUR TEAM FOUNDATIONS
  • Create an environment of trust: It’s hard to be vulnerable and unless we create an environment of trust, we won’t take risks. Asking for help and admitting mistakes resolves problems much more quickly.
  • Have healthy conflict: It’s important that everyone feel safe to disagree. It hurts the company and the mission to never push each other to make better decisions.
  • Commit to decisions: Once a decision has been made, the team commits to support it fully.
  • Accountability to decisions: We are accountable to decisions, deadlines and commitments. Our decisions affect other people (team, customers, etc) and we are each responsible for owning what we commit to.
  • Focus on results: We are measured by our output, not our input. The process matters much less than the product of that process. Results are our measure of success.
This position is a great fit for someone who:
  • Understands the structural functionality of WordPress
  • Is confident in their ability to deliver edits within 3-6 hours for 90% of edits
  • Is a self-starter who loves to deliver sustainable solutions
  • Enjoys tackling a wide variety of problems over a large range of topics
  • Demonstrates an ability to adapt and incorporate feedback from others
  • Has experience troubleshooting simple WordPress and hosting issues
  • Is a fast learner
  • Is excited about working with a remote team
  • Wants a flexible job that’s not a traditional 9-5
  • Appreciates emojis and gifs
Required:
  • Firm grasp of the English language through email support
  • Minimum 3 years in WordPress
  • Available 2 days a week (Sat-Sun) and more hours (Mon-Fri) if you’d like them
  • Responds to new support tickets assigned to them within minutes
  • Regular WordCamp attendee, speaker, volunteer or organizer
  • Time management skills
  • Experience making basic and advanced changes via the WordPress dashboard and FTP
  • Experience troubleshooting issues within the WordPress dashboard
  • Experience logging into + moving around hosting provider dashboards
Success in this position looks like:
  • Timely completion of ticket edits (3-6 hours for 90% of tickets)
  • Timely communication with customers on their questions and issues
  • Timely resolution or escalation of issues where appropriate
  • Up-to-date notes and information on customer records
  • You’re fun to work with and everyone who works with you has a better day because of it
What we expect:
  • Confident and positive engagement with the WP Buffs team
  • Active participation in WP Buffs internal team chat
  • Feedback and contribution to the team so we can all learn
  • Eagerness to learn
  • Transparency with workload or needs
  • Ability to turn constructive criticism into improved performance
  • You must be able to give feedback as well as take it. Honest communication is crucial to our team
Tools we use:
These are the software tools you’ll need to be (or become) proficient in:
  • Teamwork Projects
  • Teamwork Desk
  • Slack
  • ManageWP
“WP Buffs is not for everybody. If you’re looking for a job that will let you coast, get away with being lazy and not be a team player, you wouldn’t last long here. If you’re ready to commit to a great team for the long-term, take the next step in your WordPress career and ditch the traditional 9-5, we’re looking forward to seeing what you’re made of. Booyah!”
– Joe Howard, Head Buff
Salary range: $20-$30/hr

Customer Success: Latin America, Fluent English, PT or FT

I’m hiring a Customer Success Agent to do all of the customer support/service, proactively outreach to new customers, and collect and aggregate feedback so we can improve the customer experience of our product. This can be either a part-time or a full-time role, anywhere from 20 to 40 hours per week.
This is a great time to join our team for this role because we are going through a product transition. We are transitioning away from selling downloadable software as a one-time purchase, to selling an online web-app as a subscription. This involves completely changing our customer journey, and our customers need your help!
Our customer service load isn’t very high so you can spend time to really understand the nuances of the questions. This also means that you will need to be proactive in how to best use your time through means such as improving onboarding and the customer journey. This is not a role where you just answer a few customer questions with a canned script. This is a role where you deeply understand the customer and get to improve the experience, while you assist customers along the way.
We are based in the US, but you will be paid in your local currency at an equivalent of USD $8-9 per hour. For example, if you live in Brazil, your pay would start between 30-34 BRL per hour. Or if you live in Mexico, your pay would start between 160-180 MXN per hour. If you are a US citizen traveling and living abroad, we’d just pay you in USD.

Your role will include:

  • Inbound support: email, live chat, phone
  • New customer outreach: checking in with customers and helping them onboard
  • Usability problem discovery: documenting and reporting on the common problems
  • Proactive work on process improvement

I’d like to hire you if you:

  • Enjoy helping customers solve problems
  • Are a great listener and you write things down
  • Are good with computers
  • Can stay on task without supervision and work independently
  • Have native English fluency
  • Live in Latin America
  • Want to work from home in a long-term, full-time position
  • And we get along; to see the team you’ll be joining, visit our about us page
My company is called Custody X Change. I’ve been working on the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions post-divorce/separation, and facilities communication between two parents who may not get along very well anymore. All of this reduces a lot of conflict and saves people a ton of money in legal fees.
If you want to help people understand how to use a genuinely helpful product, and join a small, distributed team, then we should talk.
To apply, email me at careers@custodyxchange.com, and:
  • Include your resume in PDF format
  • Somehow use the word “pepper” in the subject of your email
  • Answer the following 5 questions in your email, in this order:
  1. Where do you live and what’s your city like? (50-100 words)
  2. Why will you do well working independently and proactively, with limited supervision? (50-100 words)
  3. What’s your story on how you learned English? And if you didn’t learn it as your first language, what was your TOEFL or IELTS test score? (50-100 words)
  4. What experiences do you have that would be relevant for this position? (50-100 words)
  5. How many hours per week do you want to work, and what do you think about the starting salary? (50-100 words)
Note: agencies need not apply; I’m looking for an employee to join our team.
Thanks,
-Ben
P.S. I want you to be happy working for me. I’ll pay you a good salary and you can work normal hours. I care about results, not bureaucracy

Customer Success Manager

Who Is Follow Up Boss?
Why Work Here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup
This Role Is For You If…

  • You’re a  people person who is able to build rapport instantly
  • You’re a self starter who can take initiative on new projects and ideas and run with them
  • You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You consider yourself tech savvy and efficient with SaaS applications
  • You are genuinely excited when you help others hit their goals
  • Great problem solving skills, taking a consultative approach to find the best solution
Your qualifications:

  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
Your responsibilities will include:

  • Your #1 priority would be helping our customers be successful with our product (& ultimately their business)
  • Serving as the primary point of contact to proactively engage, train and keep a pulse on our largest accounts
  • Educating customers on best practices using our platform
  • Identifying expansion opportunities – (ie. presenting the value of our dialer and our different plans)
  • Identifying at risk accounts & working to turn around – via usage indicators, ticket volume, low NPS scores
  • Re-training for those that need an extra hand post the onboarding phase
  • Renewal check-ins – ensuring teams are finding value & getting results prior to annual renewals
  • Hosting best practice webinars to help teams achieve greater success with Follow Up Boss
  • Capturing testimonials & identifying teams with best practice strategies and workflows
  • Creating success content campaigns to increase user engagement 
  • Helping legacy teams on Classic switch to Follow Up Boss 2
  • Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
30 Day Targets:

  1. Learn the Follow Up Boss software & product offerings to be effective in the position
  2. Complete all position specific success tasks, setup, and initial training
  3. Virtually meet all Follow Up Boss employees
60 Day Targets:

  1. Host a minimum of five training sessions for existing customers
  2. Proactively work with our existing customer base (training/check-ins)
90 Day Targets:

  1. Lead the efforts with our enterprise level accounts
  2. Create a success campaign & plan an advanced/best practice webinar

Product Support Expert

Who Is Follow Up Boss?
Why Work Here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive base salary, health/dental insurance and 20 days paid holiday
This Role Is For You If…

  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You consider yourself tech savvy and efficient with SaaS applications
Your qualifications:

  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
We’re looking for a Product Support Expert to join our team to cover support 8 – 5 PM Tue-Sat EST.

Your responsibilities will include: 
  • Answering incoming phone calls from customers to offer support
  • Answering support tickets to help customers and free trials (we use Help Scout)
  • On-boarding and setting up new accounts and winning them over from the get-go.
  • Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
  • Advocating customers’ requests and needs across the entire company (we use Basecamp)
  • Educating about newly released features and functionality.
  • Contributing to our Help Center (help.followupboss.com)
30 Day Targets:

  1. Learn the Follow Up Boss software & product offerings to be effective in the position
  2. Complete all position specific on-boarding tasks, setup, and initial training
  3. Virtually meet all Follow Up Boss employees
60 Day Targets:

  1. Actively work in the ticket queue on a daily basis
  2. Answer incoming calls and complete 3 training calls
90 Day Targets:

  1. Meet or exceed KPI expectations
  2. Contribute at least 3 documents to the Help Center
KPI’s:

  1. Average Calls per Day
  2. Average Tickets Per Day (conversations)
  3. Three Help Articles Per Month (new or update)

Customer Service and Marketing Manager

From the creators of SparkNotes, LitCharts is the world’s best literary resource. The LitCharts website (www.litcharts.com) offers over 800 high-quality literature guides, analysis, and related literary tools and resources. Millions of students, teachers, and general interest readers use the LitCharts website and mobile apps every month.
We are looking for a full-time customer support and marketing manager to help us manage LitCharts user feedback, requests, and support tickets, and to help spread the word about what we offer. This role is unique in that we’re looking for someone interested in working directly with customers and marketing to them, including by email, social media, and search engine optimization.

Some examples of the responsibilities associated with this position include:

  • Corresponding directly with LitCharts users by email, chat, and voice to respond to feedback, feature requests, and support issues
  • Tracking the status of all open customer support tickets
  • Maintaining our knowledgebase of customer support questions and answers
  • Maintaining our presence on social media (Facebook, Twitter, Pinterest etc)
  • Fielding support and feedback inquiries via Twitter and Facebook
  • Composing and implementing email and phone outreach campaigns to subscribers and prospects

Some examples of skills we will be looking for in an ideal candidate include:

  • Excellent written and oral communication skills
  • Experience working with with CRM and helpdesk software, such as Intercom, Zendesk, and Groove
  • Experience working with marketing platforms, such as Mailchimp and Sendgrid
  • Experience building brands via social media
  • A familiarity with search marketing and SEO
  • A passion for books, literature, and education technology

Benefits we offer include:

  • Competitive salary
  • Excellent health, vision, and dental benefits
  • Flexible hours
  • All federal holidays
  • Generous vacation policy
  • Annual cash bonus
  • Work remotely from anywhere in the USA
All applicants must be legally authorized to work in the United States.

Publisher Support – Onboarding Specialist

This position is remote work-from-home. Remote U.S. candidates are encouraged to apply. AdThrive is a division of CafeMedia.

Our company and mission

AdThrive helps professional publishers make more money with ads on their site by acting as their trusted expert guide in the complicated world of online advertising. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, investing, and so many other niches) get to write about it and be paid to focus on their dream. We help families pay their bills and find hope. We help small business owners thrive. We support the people who are making the internet a better place!
As a Publisher Support & Onboarding Specialist for AdThrive, you understand the blogging industry and are immersed in current trends. You’re the kind of person who enjoys helping people and going out of your way to make sure they’re happy. You understand the value of a good first impression and have a keen sense of awareness in regard to the human condition — how people are diverse, how they all need love and kindness. The thought of helping someone in even the smallest way warms you to your core!
We’re looking for someone who would be happy to spend most of their day establishing and building relationships with new publishers through written communication and helping them understand the AdThrive process and the heart behind what we do. This will include building confidence and trust with new publishers throughout the process, analyzing how their ads are performing, coming up with smart, creative ways to frame analytical data so that “non-numbers” type people can understand it, and working closely with a variety of internal teams to strategize and plan so that we can constantly work toward making our services and experience better for our community of publishers. Bottom line: Our company’s heart is to serve the best content creators on the web, and as an AdThrive Onboarding Specialist, you get to serve on the welcoming committee!

Day in the Life:

  • Responsible for establishing an exceptional first impression of AdThrive
  • Building and maintaining awesome relationships with publishers through written communication
  • Crafting thoughtful, extremely detailed and personal responses to publisher questions in our support system (Zendesk)
  • Analyzing ad layouts and earnings and putting that into easy-to-understand terms
  • Going above and beyond to provide publishers with a stellar experience
  • Administrative/data entry tasks
  • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
  • Communicating complex concepts simply and creatively
  • Organizing data to find solutions

 You’ll do well if you have:

  • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  • Excellent writing and communication skills
  • A passion for solving tough problems and proposing elegant solutions
  • Always striving to make everything you touch better
  • Genuine desire to help others solve problems and succeed
  • High level of comfort working in a fast paced environment
  • Creativity in your veins
  • A willingness to learn new things and adapt to change
  • Familiarity with current blogging trends and insights

Qualifications:

  • Strong written communication skills
  • Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc.
  • Strong multi-tasking skills
  • A “self-starter” mentality: you know what needs to be done and don’t need someone to ask you to do it
  • Data comparison/analysis and high levels of comfort with spreadsheets
  • Working understanding of Blogging & SEO
  • Previous experience in customer support and building client relationships
  • Commitment to AdThrive’s Mission Statement
There is limitless opportunity here for the person who makes themselves valuable. We’re a young company and growing fast, so strong leaders and strong performers will have opportunity to grow and see increasing responsibility.
A competitive base salary will be offered. In addition, we offer health/dental/vision benefits, 401k, life insurance, paid/vacation/sick/personal time, and many perks.
CafeMedia is an equal opportunity employer.

Support Hero (Americas)

Note: Although this is a remote position, we are currently only considering candidates in timezones within the Americas and willing to work EST hours.
Hotjar’s team is on the hunt for a support hero to join us in providing world-class technical help and assistance to the growing user base of our SaaS product. We take support seriously here, and our Hero team is dedicated to going above and beyond for our users day in and day out. Support is not just something we do, it’s who we are!
As a Hotjar Hero, you will take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also be dedicated to delivering top notch self-service, as we invest a lot in documentation, content and defining changes to continuously improve the overall customer experience. Due to the technical nature of our product, you should have a good understanding of how websites work. This includes being able to troubleshoot minor HTML and CSS issues in web browser-based developer tools.
As a Hotjar Hero, you will also:
  • Be on the front line interacting with our customers through Zendesk.

  • Consistently deliver world-class support with empathy and understanding.

  • Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner.

  • Thrive on problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job.

  • Work on projects related to improving our support, processes, and self-service.

  • Regularly interact with other departments including Product, Legal, Marketing and Customer Success.

  • Represent the support team at a company level during weekly team meetings.
Compensation Range

The budgeted compensation range for this role is $45,000 to $62,000 annually. Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to a successful candidate will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other candidates will join our team as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.
Requirements
  • Fluency in English, with flawless writing skills. If you also speak other languages, tell us! Portuguese, German, French, Spanish, and Japanese will be considered assets.
  • Previous experience troubleshooting HTML & CSS (JavaScript is a plus), like putting together websites and using web-based developer tools to locate bugs.
  • Naturally empathetic and able to communicate in a way that empowers and never belittles.
  • A preference for working in a strongly team focused and collaborative environment.
  • Comfortable taking initiative and making decisions independent of others.
  • Flexible and adaptable in a fast workplace environment.
  • Desire to work in a caring, transparent, and giving work environment, in line with Hotjar’s company values, culture and ways of working.
  • Must submit to a background check confidentially processed by our third party.

Ticketing Agent – Night (Remote)

THE ROLE

As a Ticketing Agent at Hopper, you will be the go-to person for any GDS or ticketing inquiries from our team Travel Support and Advanced Booking Agents. You will also be involved with the day-to-day air reservation ticketing operations.
If you know almost everything about standard airline policies, can speak fluent Sabre and/or Apollo remarks, aren’t scared of the words “plating” and “PNR”, are a natural problem solver, and thrive on thinking creatively to help customers achieve a positive experience, you’ll be a perfect fit in this role.
IN THIS ROLE, YOU WILL:
  • Provide GDS and Ticketing support to Travel Support and Advanced Booking Agents via Slack

  • Monitor multiple queues across five different PCCs (and counting) in Sabre, Apollo and Farelogix

  • Process full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC)

  • Contact users by phone and email for schedule changes

  • Reach out to airlines to obtain waiver codes for name corrections, refunds, etc

  • Occasionally help our users via phone, e-mail or live chat if the volume is high

A PERFECT CANDIDATE HAS:
  • 3+ years experience at a leisure or corporate travel agency and experience in domestic and international reservations

  • Expert Sabre or Apollo knowledge including building, pricing, ticketing and completing complex exchanges

  • Experience working with Farelogix APIs, Navitaire, auto-ticketing scripts, and custom script building an asset

  • Ability to work within a multi-source environment incorporating multi-GDS, multi-PCC, and multi-PoS

  • Major attention to detail and sound judgement to ensure every ticket is handled and actioned appropriately in an environment with competing and changing priorities

  • Exceptional communication skills, both written and verbal, in English

  • Previous experience working remotely

  • Availability to work both weekdays and weekends on the following shift; 10:30 PM until 8:30 AM EST (10 hour-shift)

  • Ability to start early January

BENEFITS
  • Well-funded and proven startup with larger ambitions, competitive salary and stock options
  • Dynamic and entrepreneurial team where pushing limits is everyday business
  • Access to comprehensive medical, dental, vision, disability and life insurance, all on us
  • IATA Travel Agent Card for discounts in the travel industry

Customer Success Associate

We’re looking for an outgoing person with excellent people and communication skills to work in one of our Customer Success teams. This is a full-time position. While we’re used to and welcome working remotely, this role is limited to professionals in any Latin American country (GMT -9 to GMT -4). You can work from home or a co-working space of your choice. We’ll pay for it.

Responsibilities:
  • Communicate with users who need support. Our main tool is Zendesk.
  • Write emails, take live chats, and make phone calls occasionally to ensure that everything runs smoothly.
  • Keep an eye on, and deal with, everyday situations or projects that need attention.
  • Offer assistance and provide solutions to users when something goes wrong.
  • Ensure that our customers are provided with the highest quality service and a positive, memorable experience.

Requirements:

  • The ability to respond creatively to unexpected situations and turn problems into opportunities.
  • Speak and write in English fluently (a C1 English certification is a prerequisite). Spanish and other languages are a plus.
  • The ability to work under pressure, handle several conversations simultaneously, and be adaptive to a fast-paced environment.
  • Strong problem-solving skills and familiarity with web technology.
  • Proactive, curious, willing to learn, and a team player.
  • An international mindset.
  • Passion and an entrepreneurial attitude.
  • Have goals and big dreams.
  • The ability to be kind!

Career path

We expect at least a two-year job commitment from you. At the end of that period, and equipped with the knowledge and experience you will have gained, you’ll be able to fulfill any of the following roles, either at Voice123 or elsewhere:
  • Head of Customer Success.
  • Founder of your own business.
Right after you join, we’ll agree on your Tour of Duty, which defines a successful employer-employee partnership: you devote your time and energy to Voice123 with the goal of growing our company; we invest in your personal and professional growth so that when the time comes for you to leave Voice123, you’ll have the tools, experience, and network to achieve equal success elsewhere.

Team structure

You’ll be working within the Customer Success team and report to the Head of Customer Success.

About Voice123

Our mission is to craft the future of the voice over industry and lead where others follow. 14 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, consolidate, and build a successful, life-long career.
Working at Voice123 means you will be surrounded by proven entrepreneurs who are eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is totally committed to helping our voice actors and clients succeed.

Perks

  • A challenging working experience.
  • Remote work.
  • Flexible vacation time.
  • Paid health insurance.
  • Paid life insurance.
  • One year of mindfulness with a Headspace account.
  • Coworking space.
  • Equipment (laptop; screen; keyboard; mouse or trackpad; standing desk; noise-canceling headset)
Show me the money
Because we value transparency, your compensation will be USD 14,900 per year.

Our commitment to diversity

Throughout the whole organization, we aim to provide a multicultural experience and equal opportunities. You’ll be working in an engaging and safe environment where no kind of discrimination is tolerated.
We’re looking for an outgoing person with excellent people and communication skills to work in one of our Customer Success teams. This is a full-time position. While we’re used to and welcome working remotely, this role is limited to professionals in any Latin American country (GMT -9 to GMT -4). You can work from home or a co-working space of your choice. We’ll pay for it.

Responsibilities:

  • Communicate with users who need support. Our main tool is Zendesk.
  • Write emails, take live chats, and make phone calls occasionally to ensure that everything runs smoothly.
  • Keep an eye on, and deal with, everyday situations or projects that need attention.
  • Offer assistance and provide solutions to users when something goes wrong.
  • Ensure that our customers are provided with the highest quality service and a positive, memorable experience.

Requirements:

  • The ability to respond creatively to unexpected situations and turn problems into opportunities.
  • Speak and write in English fluently (a C1 English certification is a prerequisite). Spanish and other languages are a plus.
  • The ability to work under pressure, handle several conversations simultaneously, and be adaptive to a fast-paced environment.
  • Strong problem-solving skills and familiarity with web technology.
  • Proactive, curious, willing to learn, and a team player.
  • An international mindset.
  • Passion and an entrepreneurial attitude.
  • Have goals and big dreams.
  • The ability to be kind!

Career path

We expect at least a two-year job commitment from you. At the end of that period, and equipped with the knowledge and experience you will have gained, you’ll be able to fulfill any of the following roles, either at Voice123 or elsewhere:
  • Head of Customer Success.
  • Founder of your own business.
Right after you join, we’ll agree on your Tour of Duty, which defines a successful employer-employee partnership: you devote your time and energy to Voice123 with the goal of growing our company; we invest in your personal and professional growth so that when the time comes for you to leave Voice123, you’ll have the tools, experience, and network to achieve equal success elsewhere.

Team structure

You’ll be working within the Customer Success team and report to the Head of Customer Success.

About Voice123

Our mission is to craft the future of the voice over industry and lead where others follow. 14 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, consolidate, and build a successful, life-long career.
Working at Voice123 means you will be surrounded by proven entrepreneurs who are eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is totally committed to helping our voice actors and clients succeed.

Perks

  • A challenging working experience.
  • Remote work.
  • Flexible vacation time.
  • Paid health insurance.
  • Paid life insurance.
  • One year of mindfulness with a Headspace account.
  • Coworking space.
  • Equipment (laptop; screen; keyboard; mouse or trackpad; standing desk; noise-canceling headset)

Show me the money

Because we value transparency, your compensation will be USD 14,900 per year.

Our commitment to diversity

Throughout the whole organization, we aim to provide a multicultural experience and equal opportunities. You’ll be working in an engaging and safe environment where no kind of discrimination is tolerated.

Taking action to bring about social change

We believe we have a responsibility to be the change we want to see. We have razor-sharp minds and considerable accumulated knowledge in the company that can and should be applied for the greater good. Thus far, we’ve been able to support various social entrepreneurs and NGOs in ideating new and exciting solutions to pressing social issues. We encourage our team members to be actively involved in social efforts and regularly support charitable campaigns for diverse causes.
We believe we have a responsibility to be the change we want to see. We have razor-sharp minds and considerable accumulated knowledge in the company that can and should be applied for the greater good. Thus far, we’ve been able to support various social entrepreneurs and NGOs in ideating new and exciting solutions to pressing social issues. We encourage our team members to be actively involved in social efforts and regularly support charitable campaigns for diverse causes.a

Customer Support Specialist

Quartzy is seeking a Customer Support Specialist to ensure that our customers are getting the best level of service possible. We are experiencing tremendous growth, and in this role, you’ll have the chance to help us define our fulfillment processes as our company scales.
You are an outgoing and friendly person who is motivated by helping other people to solve problems. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else’s, you’re driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented. Double and triple checking to ensure you’ve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.
What you’ll do

  • Resolve customer issues in an empathetic and concise manner
  • Process time-sensitive POs
  • Maintain productive relationships with multiple vendors
  • Act as a go-between between vendors and customers
  • Ensure acknowledgement and confirmation of orders
What we’d like
  • 1-2 years experience in customer service 
  • Strong multi-tasking and organizational skills 
  • Detail-oriented 
  • Fantastic written and verbal communication ability
  • Bachelor’s Degree or higher
What we offer
  • Exciting team events such as happy hours, off-site retreats, bubble soccer
  • Rich medical benefits (health, dental, and vision)
Does that sound like you? We’d love to hear from you.