Back-end API Development Lead

Join Nomics as we create the data backbone for the open financial system.
Nomics is a cloud-based data platform where users can access gapless and normalized financial data about tokenized assets through API endpoints. We offer data that professionals and semi-professionals need at a fraction of the cost of: (1) rolling your own database and ingesting billions of trades, (2) waiting weeks behind rate limited APIs to download historical data, and (3) normalizing highly inconsistent data feeds. Our product allows hedge funds, allocators, family offices, and professional investors to: develop and test investment strategies, accurately track their portfolio and fluctuations in the market, and build compelling financial data-enabled software (e.g. fintech) applications.
Would you like to join a customer-obsessed team creating an API product for developers? Then join us at Nomics.
As a Back-end API Developer, you’ll be part of a small product team collaborating cross-functionally to design, build, ship, maintain and improve the next version of our cryptoasset market data API. We’re looking for someone with strong experience in web applications, databases, and billing systems who can run the project and interact directly with our product and marketing team to help them meet their goals. In addition to gaining experience at a fast-growing start-up serving the cryptocurrency investor community, you’ll also have a tremendous impact on the product: defining and in some cases owning many aspects of our API.
Some of your contributions will include:
  • Collaborating on small, empowered teams to help discover and understand market and customer problems.
  • Regularly interacting with customers about their problems and needs.
  • Writing robust, well-tested code, ensuring that the team has the confidence to make changes and iterate quickly.
  • Building fault-tolerant and highly-available systems to support the exponential growth of our API.
  • Creating a dynamic billing engine on top of Stripe (we want to be able to customize plans, pricing, and billing methods to experiment rapidly with multiple ways to charge for the Nomics API).
  • Supporting our front-end team in building a self-service account and key management front-end for customers to sign up and use the API.
  • Owning many aspects of our API customers’ experience.
Required experience and skills:
  1. 3+ years web application development
  2. 1+ years working on billing systems
  3. Autonomous, organized, and disciplined technical leader
  4. Strong communication, planning, and estimation skills
  5. Dedication to honesty, transparency, and kindness
  6. Automated testing as part of your development workflow
Bonus experience and skills:
  1. React
  2. Node JS HTTP APIs
  3. Stripe
  4. Cassandra or PostgreSQL
  5. Nginx
  6. Heroku
  7. Typescript
Finally, because Nomics is a fully remote team, you should be comfortable working remotely and communicating asynchronously. You are in charge of your own work environment that works best for you. We are a Slack-free workplace.
Our values:
  • Communication – You are concise and articulate in speech and writing. You listen well and seek to understand before reacting. You maintain calm poise in stressful situations to draw out the clearest thinking. You provide candid feedback to colleagues. You can articulate what you are, and are not, trying to do.
  • Creativity – You create useful new ideas. You minimize complexity and find time to simplify. You re-conceptualize issues to discover solutions to hard problems. You welcome change.
  • Judgment – You identify root causes, and go beyond treating symptoms. You challenge assumptions and strive to propose solutions when practical. You make wise decisions despite ambiguity and use data to inform your intuition. You think strategically and make decisions based on the long term. You define your desired goals and work backward from there.
  • Integrity – You are known for candor, authenticity, transparency, and being non-political. You only say things about fellow employees that you say to their face. You admit mistakes and apologize freely and openly. You treat people with respect independent of their status or disagreement with you.
Nomics is an equal opportunity employer; we are passionate about creating an inclusive environment that upholds the dignity of all people and celebrates a diversity of thought, backgrounds, and experiences.

Inside Sales Executive – Real Estate SaaS

Ylopo is looking for our next superstar sales representative. We have more inbound leads than we can handle with our current small sales team and we’re looking to find a new team member who can confidently and diligently turn qualified inbound opportunities into happy customers.

You’ll love this role if… you are a natural born seller who yearns to be in a true team atmosphere where a driven individual can grow to unlimited heights in one of the largest and fastest growing industries in the world.

What we offer:
  • $50,000 guaranteed base salary with the potential to earn over $100k per year with a target based sales commission plan.
  • Benefits package includes health coverage, paid vacation/sick days, and retirement savings plan

Requirements;

  • At least 1 – 3 years of work experience in either B2B software sales or the real estate industry
  • Fluency in using online CRM platforms
  • Track record of high achievement – tell us what you’ve done that makes you a winner!
  • Integrity, energy, and genuine desire to understand and solve customer problems
  • Ability to think on your feet
  • Comfortable with selling over the phone
  • Confident, competitive, high-level work ethic, sense of urgency, and a closer mentality
  • Ability to prioritize and handle time effectively
  • Strong listening and presentation skills
  • Excellent written/verbal communication skills
  • Four-year college degree is preferred but not required
Sales Representative Key Responsibilities:
  • Follow-up on and convert inbound leads into happy customers.
  • Earn client’s trust by understanding their needs and thoughtfully answering their questions.
  • Demonstrate how our technology platform works and how it can help the client’s business grow.
  • Implement and follow structured sales and account management processes including trackingkey data in our CRM platform.
  • Achieve performance metrics and goals set by management.

Marketing Project Manager

You are a master of scheduling, an expert at planning, and a wizard when it comes to conjuring up resources. Deadlines drive you and challenging projects inspire you. And as an experienced project manager, your organizational skills are the stuff of legend. At Packlane, your business will be managing our business when it comes to campaigns, events, landing pages, and other marketing collateral. Our service gives brands the tools they need to make the best first impression possible, and having you on the team to drive delivery of amazing projects will help us do it.
Who We Are
Allow us to introduce ourselves! At Packlane, we empower brands big and small to create beautiful, affordable unboxing experiences that customers will enjoy and remember. From subscription boxes to event swag, eye-catching packaging can help brands connect with their customers – so we do everything we can to make it a smooth and easy process. Our services are trusted by over 20,000 companies including Google, L’Oreal, Casper, Mailchimp and more.
We’re a team of eager self-starters from all over the world, and we’re looking for others to help grow Packlane into the best company it can be. Our core values are creativity (including beautiful design), high quality work, and a passion for what we do. If that sounds like a good fit, we can’t wait to hear from you!
What You’ll Do
  • Size up projects with a keen eye, determine requirements and prepare realistic budget estimates that set each endeavor up for success
  • Our campaigns will be in your capable hands. You’ll manage the execution of campaign collateral including print, digital, and email.
  • Work on landing page creation, testing, and optimization so our site is always at its very best
  • Masterfully coordinate with internal teams and third party vendors on projects that involve design, copy, photography, video and more.
  • Break up each project into doable action items, set a schedule, and assign tasks to internal team members (while staying mindful of their workload)
  • Tick tock, you’ve always got one eye on the clock, making sure projects are delivered on time, within scope, and on budget
  • Create and continually update comprehensive project documentation, plans and reports
  • Keep the marketing department running smoothly, managing daily tasks and always noting areas in need of improvement
  • Help out with promotional event organizing and maintain a calendar of all our key dates throughout the year.
Who You Are:
  • This isn’t your first rodeo. You have proven experience as a Project Coordinator, Marketing Manager, or in a similar role.
  • Pro-active, you know how to work autonomously and manage your own schedule (as well as others!)
  • Reading, writing and communicating effectively are your strong suits
  • You know your way around Content Management Systems, Design Software, and basic HTML/CSS and you’re no stranger to SEO and Google Analytics
  • Your organizational skills are on point, and your ability to interpret flowcharts, schedules and step-by-step action plans is unparalleled.
  • You’re the owner of a strong analytical mind with an ambitious, goal-oriented attitude
  • A superb ability to carry a project through from concept to delivery (and with excellent results!)
  • You don’t sweat a tight deadline — your resourceful nature means you’ve got a plan for executing even the toughest of timelines

Senior Infrastructure, DevOps Lead

Who We Are
At Fusionetics we are moving the needle on the health of millions of people. From elite athletes to people who sit in front of computers all day our solutions help reduce pain, improve performance, and speed up injury recovery.
We are a ROWE, remote-assumed product team that has built and supports web and mobile applications used by people throughout the world. A partial client list: https://www.fusionetics.com/
What We Need
We are growing, and our infrastructure and compliance demands are increasing along with us. We need a primary owner of our existing technical infrastructure and security posture that can prepare for our future needs.
Our existing software platform is hosted on AWS and uses C#, SQL Server RDS, MongoDB, Redis, S3. We provide a web application, a series of mobile apps, and a partner API suite.
Who You Are
  • You have scaled from a few thousand requests to a few million a day.
  • You have a solid understanding of SRE best practices and DevOps culture.
  • You are comfortable working on a small engineering team where you will be given a significant amount of autonomy and trust, and understand the accountability that comes along with it.
  • Experience with HIPAA and HITECH, strong understanding of securing systems from perspective of development, deployment, and monitoring.
Extra Credit
  • You can explain tradeoffs in writing to multiple stakeholders, some of them less technical.
  • Leadership experience
  • Have worked with a distributed company before
  • Previous work in the healthcare space
Expectations
Apply by sending an email to infrastructureJobs@fusionetics.com
After you apply, we will have you fill out some quick online Q+A, talk to us over video chat, and then talk to a larger group. We won’t have you try to take a test on some online whiteboard as we criticize you, but will expect you to demonstrate your work as appropriate.
As part of the overall hiring process you will:
  • Talk to the person you will report to and the team you will work with.
  • Find out more information about our company goals, culture, and processes.
  • Be provided a more detailed job description and explanation of the role and expectations. You will see a week’s worth of real tasks this job would have performed and a list of planned projects waiting on this role.

Marketing Manager

 Make a Dent in the Universe by Solving the Number One Problem Faced by Medical Researchers
🗺 Have Freedom Over When, Where & How You Work
💪 Rapid Growth in New and Existing Marketing Skills
🏝 Paid Holidays Whenever You Like
💰 Salary + Performance Compensation Package
Hello—we’re Trialfacts, a remote entrepreneurial company, and without us, a lot of medical research would not be possible. We’re searching for a Marketing Manager to help our team solve our clients’ biggest problem. If you’re looking for a position where you can set your own hourstake holidays as you see fitwork remotely from home or anywhere in the world, and help medical research succeed, then please read on.
Today’s highly sophisticated medical system has added nearly 20 years of life expectancy, reduced infant mortality by 90% and maternal mortality by 99%. Polio, leprosy, smallpox, and tuberculosis are practically eradicated, even in the poorest countries in the world. There’s plenty of room for improvement, but a big part of what’s been achieved is due to new medications, medical devices and understanding developed through clinical research.
Our clients – academic researchers and medical research organizations, are working hard to continue to develop treatments and devices, increase our understanding, eradicate sickness and improve quality of life. Their biggest challenge is spending half of their time searching for and never being able to recruit enough of the patients required for their clinical trials.
Our company – Trialfacts, removes the biggest hurdle and frustration to conducting their research, by recruiting the patients and volunteers they require for their clinical trials, and many times thereby saving their research. We’re the only company in the industry to also do this in a predictable and reliable manner, by determining upfront exactly how many patients we can recruit, and backing that up with a money-back guarantee.

We’re looking for someone who can:
👩‍🏫 Educate— At Trialfacts our focus is on making recruitment predictable and reliable. We’ve become extremely good at that, and there’s a big opportunity for someone in our industry to implement a content marketing strategy that educates researchers how to do that. It will be your job to refine, implement and manage our content marketing strategy, and establish Trialfacts as the thought-leader within our industry. We’ve dipped our toe in the water, and although there’s huge room for improvement, the initial results from our content marketing have been very positive.

👩‍💻 Market— A large part of this role will involve implementing and managing a wide array of strategies to market our educational content to researchers and potential clients. We’re looking for someone who is comfortable implementing and managing email marketing, search engine optimization, influencer outreach, social media promotion strategies, as well as anything else that makes sense. You’ll be expected to grow our weekly inbound enquiries, and held accountable to those results.

🎓 Learn— You’ll need to rapidly develop a thorough understanding of our industry, our clients, how they operate, their concerns, our service, and new software and technology. The marketing landscape is constantly evolving, so you’ll need to be able to stay up to date and independently learn via courses and other resources that we’ll pay for.

📢 Lead— We’re looking for someone who will provide leadership in our client marketing. You won’t be able to do it all yourself, and so you’ll need to be comfortable hiring, assessing, managing and holding accountable the various marketing freelancers that are needed to get the job done. But you will also be expected to lead from the front; as a small company, our marketing budget is limited, so you’ll need to be very comfortable rolling up your sleeves and implementing our marketing strategies yourself.

What’s in it for you:
🗓 Autonomy— We don’t have set working hours. We don’t have a leave application process (you can take paid holidays whenever you want). We don’t micromanage or babysit. You’ll be accountable to the rest of the team purely on your results, and not on the number of hours spent working.
Our team is remote (we communicate via Slack, Basecamp and video conferencing software). We set our own hours based on what works for us and our clients. As long as you have a good internet connection you can work from wherever in the world you choose.

🏅 Innovation— We’ve launched innovative patient recruitment strategies (e.g. our phone screening appointment system, researcher interviews, social media recruitment), and we’re constantly improving our service. We have developed a data-driven forecasting approach that provides predictability in a volatile industry. Our consistent, data-driven process has allowed us to be the first and only recruitment company to provide certainty to our clients via a money-back guarantee.
It’s our data-driven approach and continuous focus on innovative patient recruitment strategies that we want to teach and share with other researchers through our content marketing.

🎗 Impact— Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our clients—researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices—work hard to develop treatments and technology that cure diseases and improve quality of life.

🚀 Growth— As a member of a small team you’ll be exposed to many areas of the business. You’ll be given the opportunity to learn many new skills and experiment in many new areas, as well as progress and build on what you already know. You’ll be testing and implementing new marketing strategies. You’ll have access to courses and training programs of your choice, paid for by Trialfacts. Each quarter we’ll put in place a Development Plan to increase your skills, knowledge, experience, and responsibility.

💎 Opportunity— As a small and innovative team we’ve done away with outdated corporate thinking like the physical office, micromanaging and bureaucratic leave processes, but we haven’t thrown the baby out with the bathwater. We offer a stable salary + results-based compensation package, discretionary annual bonuses, annual salary review, a personal and tailored development plan, and the possibility to grow into positions of additional responsibility and leadership in the future.
We’re growing rapidly through repeat business, referrals and outbound marketing, and we’re looking to add inbound marketing to the mix. We’re an innovative company in an industry ripe for disruption. The future looks optimistic as we continue to improve and expand on our core service.
This position is for you if you:
  • Understand what makes people tick— you’ll need to rapidly develop an intimate understanding of the different client types we work with, along with their daily struggles, hopes and fears, what drives them, and what keeps them up at night. If you’re not comfortable speaking with our potential clients, asking probing questions and doing whatever it takes to develop this understanding, this is not the position for you.
  • Excel at written communication— we have a content writer that we work with, but you’ll be editor-in-chief for all our educational articles. You’ll also be responsible for other communication such as email marketing, and being a remote team, being able to write well is a must for any Trialfacts position.
  • Understand content marketing— we’ve dipped our toe in the water and have a good start, but now we’re looking for someone who has a deep understanding of content marketing, and can implement search engine optimization (white hat), email marketing (campaign and autoresponder), influencer outreach, social media promotion and other marketing strategies.
  • Are highly organized— you’ll be held accountable for delivering across a multitude of varied marketing projects, and need to hold accountable a multitude of freelancers to ensure each project is completed on time. If you’re not highly organized and comfortable in a fast-paced environment then you’re not a good-fit for this role.
  • Have a passion for making data-driven decisions— these days marketing requires a love of data. Our recruitment approach is a data-driven one, which is something we want reflected in our content marketing. If you’re not comfortable with gathering, cleaning and interpreting data, then please don’t apply. You don’t need to have a statistics PhD, but if you’re not handy around a spreadsheet, then this is not the position for you.
  • Are proficient in HTML & CSS— Similar to the above, marketing today relies heavily on technology and automation. You don’t need any formal development experience but if you’re not comfortable with at least HTML, please don’t apply. Similarly, if you’re not the kind of person that loves testing out new tools and technology, this position is not a good fit.
  • Are flexible— in an entrepreneurial business we sometimes have to wear different hats. We’re looking for someone that takes ownership and wants to help grow our company. If you’re the kind of person who would rather sit back and say “that’s not my responsibility” then please don’t apply.
  • Love learning— we’re a team that’s driven by learning and improving. We’re looking for someone who wants to learn and develop their professional and marketing skills, grow as a person and constantly improve the service that we provide.
  • Are results-driven— you will be coached and guided, but ultimately you will be responsible for your performance which will directly impact your compensation.
  • Are looking for a full-time position— we’re experiencing growth and we need someone who can fully commit to Trialfacts and get up to speed quickly. We’re not looking for someone who has their own part-time business or freelancing career on the side.

Summary

Yes, this position description is so long that it needs a summary! Here are the facts:
  • Set your own hours: Choose when and how you work, but there needs to be some flexibility to have training and meetings with our CEO Nick (located in Australia) and the rest of the team. This is a full-time position.
  • Work remotely: We’re a virtual team located around the globe. You can live anywhere or travel with this position. You will need a reliable internet connection.
  • Results-based environment: You’ll be evaluated based on your results. You will not be micromanaged, and you have the flexibility to set your own hours and work however you like, but you need to be contributing to our target number of new client conversations scheduled with our CEO Nick each week, and the number of new clients we welcome onboard each month.
  • Commitment to learning: We believe in continuous improvement and growth. You’ll be mentored, guided, and trained by our CEO Nick, our team and external resources, courses and training programs paid for by Trialfacts.
  • Contribute something meaningful to the world: We make a lot of medical research possible that would otherwise fail, and remove the #1 headache faced by researchers in a predictable and reliable manner, backed by our money-back guarantee.
  • Trial period: There will be an initial paid trial period typically lasting 2-3 weeks, but it’s possible it might be longer.
  • Compensation: Compensation will be a monthly salary plus performance-based compensation package. Salaries are reviewed annually.

Social Media Manager

How is success defined for this role?
You will wear multiple hats at the same time and your role will be an absolute success if you are able to succeed in all three roles equally:
1. Social Media Manager: Your role will be an absolute success if you handle all of our social media platforms and create awesome posts for them to hit our “awareness targets”.
2. Customer Success: Your role will be an absolute success if our customers & leads are delighted with your support (you over-deliver), you hit Wild Audience support targets and passive-aggressive support tickets make you smile.
3. Executive Assistant: Your role will be an absolute success if you are constantly looking for ways to make Bastian and the entire Wild Audience team more efficient and effective.
Your role will be split into 50/30/20:
  • 50% of your time is spent as a Social Media Manager
  • 30% of your time is spent as a Customer Success Manager
  • 20% of your time is spent as an Executive Assistant
Outcomes/Responsibilities:
Social Media Manager (50%):
1. You create a social media content pipeline and a publishing schedule and execute daily:
2. Share newest videos created by Bastian and the video team on YouTube, Facebook, Instagram and LinkedIn
3. Create written posts to promote articles for LinkedIn, Facebook groups and the Facebook page
4. Record behind-the-scenes footage with your smartphone for Instagram & Facebook stories
5. Design social media posts based on the Wild Audience Branding Manual and use tools like Canva, Photoshop and VCVO to design creatives
6. You can come up with creative quotes or copy (text) for posts to tease other content pieces like articles or videos
7. You monitor social media stats & ROI and create a weekly management report to communicate the progress.
  • You proactively talk with Bastian if you notice that some social media campaigns are not hitting targets and suggest improvement strategies
Customer Success (30%):
1. Support customers & leads on all our platforms
2. You comply with our current response targets
3. Customer Success
  • Identify customers who experience problems so that we can reach out to them before they do
4. Optimize WA’s support system on regular basis
5. Keep on building our public Help Center (FAQ):
Executive Assistant (20%):
1. You are able to handle any type of early stage project and you love that kind of thing
  •  Example early stage projects: Cold outreach to potential partners or pulling together random reports and developing next-step action plans etc
2. Constantly look for ways to make Bastian (CEO) more efficient
3. You embrace new ideas:
  • Your first thought and action with a new idea tends to be “Oh fun!” and not: “Oh boy, another new thing I’ll have to manage
4. Serve Bastian’s personal and business admin needs like:
  • Filling out forms, mailing books/gifts/personal notes to customers
  • Doing team payments
  • Ordering stuff on Amazon
6. Effectively juggle a large number of tasks and projects. Effectively prioritize and keep Bastian informed so he never wonders if you are dropping the ball or forgetting things
Job Description:
1. This role can be remote or in Barcelona
2. If you work remotely, this role will be full-time with no fixed amount of hours. You design your job & amount of time that is required to achieve the results that are expected from you.
3. If you’re located in Barcelona Spain, this role will be full-time and you will be part of WA’s core team in Barcelona:
  • We do team lunches pretty much every day together at the aticco roof terrace with a 360 view over Barcelona and the ocean. We would love you to bring your own food (either cook it yourself or buy it) and join us at the terrace. We usually talk about surfing, traveling, Wild Audience etc..
  • We would love you to join our weekly Tuesday beach morning fitness (fitness+swimming+meditation)
  • Bastian and the WA team enjoy are very healthy way of living. Bastian likes to do sports 3 times a week and eats completely vegan. It’s important to him and the WA culture that you respect these values but they are – of course – completely optional.
4. Bastian checks in with you on a bi-weekly basis where you guys talk about your performance, your challenges & goals. He will coach & help you as much as possible on a personal & professional level
5. You are confident with working remotely and communicating via Zoom Video Rooms, Asana, Google Drive & Slack

Performance Marketing Lead

We’re looking for a crafty digital marketer to help us take our technical marketing activities to the next level.
As Toggl continues to grow, we need more systematic work on metrics driven marketing and paid advertising campaigns. You wouldn’t just be maintaining these systems – you’ll have a chance to pave your own way.
Starting salary at EUR 50,000 annually.

Video producer

About Sticker Mule
Sticker Mule is the best place to work and shop. We make ordering fast, simple and fun while creating a stable, low stress and enjoyable place for talented people to work. Already the Internet’s fastest growing print company, we are looking for an exceptional video producer to help us move even faster.
Job description
The video producer works with creative team to create marketing videos, tutorials and internal training videos.
Work performed
1. Help script, storyboard, and plan videos
2. Shoot and edit video to communicate ideas concisely
3. Create motion graphics
4. Color grade and correct footage
5. Mix and edit sound
6. Source 3rd party assets when needed (sfx, music, etc.)
7. Plan and organize shoot days (find location, extras, props, etc.)
8. Maintain content and brand standards
Requirements
1. 3+ years professional experience
2. Strong videography, editing, motion design, color correcting, and sound mixing skills
3. Expert skills in After Effects and Premiere Pro
4. Organized workflow
Bonus skills
1. Illustration skills
2. 3D animation
3. CSS animation
Compensation
1. $58,000/yr + depending on experience
2. Signing bonus
3. 28 days vacation

Account Director – 6-Figure OTE

About the Job:

  • You’ll write the playbook and focus on revenue growth of an additional $1mm in revenue in 12 months.
  • Map people within an organization and get introductions throughout.
  • Take warm relationships to a new level. Take old relationships and reinvigorate them so Explainify is top of mind.
About You:
  • 5+ years of impressive, B2B sales experience
  • Experience navigating large corporate accounts
  • High level of client empathy. Build confidence and rapport quickly
  • Thrive in problem-solving and listening to customer needs to find a solution
  • Asks intriguing questions. Easily draws people in and understands them well. Not always closing
  • Do the job that needs to be done, even if it falls outside your own comfort zone
  • Comfortable with a blank canvas because there’s no step by step guide
  • A driven, self motivated learner that doesn’t need hand-holding
  • Persistent despite hearing “no” more than “yes.” Even on the hard days
  • Ambitious and willing to own this role, but still coachable. Not set in your ways

What you gain:

Well here’s the good stuff:
  • Six-figure pay with uncapped commission
  • 3 weeks paid vacation plus paid holidays
  • Flexible schedule
Then there’s the great stuff:
  • Getting to blaze an entirely new path for a great, young company that people love
  • Working with people who know who you are and care about you as a person
  • Your ideas matter. We don’t care where the best idea came from as long as we put the best solution in place.
  • Open leadership style – talk to our founder directly at any time and let him know what you think.
  • You’ll be working in the two greatest markets in the world… Video & Technology
What you lose:
  • The corporate politics of your current and past sales jobs
  • The cutthroat, backstabbing and being thrown under the bus
  • Traditional benefits, but commission makes up for that
  • Being anonymous in a giant organization. Being lost in the crowd sucks
  • Having to wear a suit all day. We’re pretty casual and creative
If this sounds like you, apply now. Don’t forget your video explaining why you were born to do this role.

Junior Client Executive

Job Description – Junior Client Executive (Singapore)
As a remote Junior Client Executive at Tutuka Software you will be responsible for providing excellent service to clients in Singapore and the wider South East Asia and working with the larger Tutuka team that works across 10 countries. We already have a team of amazing client executives at Tutuka who work either remotely or out of our Johannesburg, Bangkok or Dubai offices, and now we need you!
We are looking for someone who is enthusiastic, disciplined and dedicated and keen to work in the world of technology and payments.
The role will entail:
  • Working remotely out of Singapore
  • Establishing and maintaining strong client relationships through face to face meetings, telephone, Skype/ Zoom and email communication
  • Working with our global partners such as MasterCard, banks and other payment companies
  • Working at different levels in the customer’s organization to delight our customer’s and grow our business with them
  • Communicating and representing the client’s interests to the Tutuka team
  • Setting up of new card programs using Tutuka’s systems
  • Assisting our support team by training them on the specific needs of your customers
  • And much more that we will train you on
Responsibilities:
  • Provide technical and business support for customers
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customer’s feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce costs
  • Analyse customer’s needs and suggest upgrades or additional features to meet their requirements
  • Work with the new business team to identify new business opportunities and increase sales
Technical/ Professional Qualifications:
  • Degree or equivalent account management experience
  • Excellent written and verbal communication skills in business English
  • Strong technical and problem-solving skills
  • Exposure to payment systems and software development would be useful
  • An ability to grasp customers’ needs and suggest timelysolutions
Lots of space to challenge yourself:
  • Learning about how the payments industry works
  • Working with global clients and partners
  • Working with dynamic software that is flexible and can be adapted to the need of any client
  • Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications
What’s in it for you:
  • Working at the cutting edge of payment innovation
  • International and regional travel
  • International exposure and experience
  • Flexibility of working remotely
Requirements:
  •   Are you smart?
  • Do you get stuff done?
  • Can you put your customers’ needs first?
  • Do you work well on your own?
  • Do you have some knowledge of the payments industry?
  • Are you able to communicate in both English and Mandarin?
  • Are you good at multitasking and have crisis management skills?
  • Have you worked remotely before?
Beyond that we are looking for client executives:
  • Who are enthusiastic and passionate about providing excellent service to customers
  • Who care about the needs of their customers
  • Who are interested in the payments or IT industry
  • Who are willing to learn and go the extra mile by planning and thinking ahead