Customer Support Specialist

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.
We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.
You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you’ll likely get your hands dirty with a little bit of everything.
You should be…
  • Excited to be on the customer’s team — you’ll need to understand and empathize with their problems before you start fixing things

  • A self-starter, capable of working independently 

  • Dedicated to constant experimentation & learning

  • Familiar with HTML, CSS and JavaScript
Bonus points if you also have…
  • Experience with WordPress

  • Experience with WooCommerce (or other eCommerce platforms)

  • Experience supporting SaaS products

  • Experience with PHP / Ruby (or other programming languages)

  • Native-level fluency in a language other than English (We love being able to support customers in their native language!)
You’ll be responsible for…
  • Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed

  • Answering pre-sales questions and other feedback from customers

  • Documenting and optimizing our support process to improve customer satisfaction

  • Writing technical documentation and other content so customers can help themselves

  • Helping our engineering & product teams to identify areas where we can improve the customer experience

  • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need
Why you’ll love working with us…
  • Kind, wonderful teammates that enjoy their work as much as you do

  • Competitive salary

  • Annual company retreats (read about our last adventure in Lake Tahoe!)

  • Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

  • Transparent culture (check out our team wiki)
Curious to learn more? Read our full position overview and apply here. We’re excited to meet you!
We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

Customer Success (Support) Team Member

Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?
If so, we’d like you to learn about Files.com!
At Files.com, we believe that providing great customer support is a matter of integrity.
We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.
So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.
Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.
Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.
You will will help triage customer reported issues and respond to them via phone, email, and chat.
In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.
You can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.
Minimum Qualifications:
  • Bachelor’s degree or relevant experience.
  • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.
  • Ability to communicate technical information in a simplified, easy to understand manner.
  • Excellent written and verbal communication skills.
  • Top-notch customer demeanor.
Preferred Qualifications:
  • 10+ years of Customer Support / Service experience.
  • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.
  • Experience working on a remote team.

Talent Operations Specialist

Summary
We are looking for a motivated and high-achieving Talent Operations Specialist based anywhere in Europe to join our team working on an exciting new Big Data/Machine Learning platform. This is a full time placement with significant opportunities for growth and advancement as one of the first employees of the company.
The Company
causaLens is a deep-tech startup based in London backed by prominent VCs. We are on a mission to develop a machine that predicts the global economy in real-time. We develop the next generation of autonomous predictive technology for complex and dynamic systems. We call it the CLPU (causaLens Predictive Unit). Our technology helps large organisations optimise business outcomes at scale.
Visit www.causaLens.com to find out more.
Core requirements:
  • BA/BS degree, or equivalent work experience in the recruitment or IT industry
  • Ability to source, identify and evaluate candidates quickly and efficiently
  • Relationship building skills; ability to interact with all levels credibly
  • Fluency in English
  • Strong analytical, time management, prioritisation and organizational skills
  • Experience with various recruitment tools and solutions
  • Attention to detail and the ability to multitask
  • Decision making and problem solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in presenting and “selling” the company to the candidate
  • Ability to maintain a high level of confidentiality
  • Experience in a startup is a plus 
Roles and Responsibilities:

  • Own and optimize all hiring tools and systems related to recruitment in support of multiple operating units. The systems include ATS, CRM, sourcing tools, new hire document collection, and all other software and technology supporting recruiting
  • Optimize recruiting processes across the organization
  • Manage KPI reporting for Talent tools, create custom reporting and dashboards
  • Ensure accurate and confidential record keeping
  • Gain alignment from stakeholders on best path forward through presenting ideas clearly and effectively, guiding productive discussions, and enabling stakeholders to express concerns and goals
  • Manage Employee Referral Program
    This is an exciting role for a smart, creative person to take point on the recruitment of top talent in a high tech, high-growth start-up.
If you are passionate about connecting top talent people with amazing job opportunities, this is the role for you!
Benefits:
Successful candidate will have the opportunity to join a fast-growing, agile, and international team passionate about innovation and making a difference. We will offer guidance, mentorship and opportunities for turbo-charged professional development, as the first employee in our HR department.

Customer Success Manager

About You
To be a great fit for this role, you have:
 
  • 4+ years managing email marketing programs in an account management position at an agency or ESP
  • Technically proficiency in HTML/CSS 
  • A deep understanding of eCommerce email marketing best practices and customer lifecycle
  • At least a basic understanding of email deliverability best practices
  • The discipline to support 10-15 accounts at a time, while working remotely
About Us
Our team has humble ambitions.
We’re a bootstrapped, remote-first company currently doing our work in 11 different US states and on 3 different continents. You’ll interact with our team from their co-working spaces, home offices, coffee shops, kitchen tables, and back porches. Most of us have families with kids (the human and furry kind) at home.
We all have vibrant passions outside of marketing technology and eCommerce.
We believe that putting in a hard days work means getting to spend time with our kids after 5 PM. We don’t stress about answering email on the weekends. We’re not out to “take the market” or “hustle till’ we die”, or any of the other BS venture-backed startup people say to rally the troops.
Without question, we go above and beyond to deliver for our clients and strive to build world-class technology, but we reach for these goals in a way that supports healthy lives, marriages and relationships outside of the company.
Our vision has always been to build a sustainable, profitable company that enables the smartest email marketers and technologists on the planet to live life on their own terms.
Our company exists to provide freedom to those people, as much it exists to help our customers find success.
The Benefits
  • 100% remote team with HQ in Newport, RI 
  • 401K + Match
  • Subsidized health insurance
  • 3 weeks mandatory vacation
  • Annual conference stipend
  • Top of the line equipment of your choice
OK, what do you actually do?
Rejoiner is used by mid-market online retailers to power triggered messaging throughout their customer journey. The technology currently focuses on delivering email marketing that facilitates the ideal customer experience, as well as producing measurable incremental revenue. Our approach is unique in that we pair our own proprietary technology with a high caliber email marketing agency. Our agency folks are responsible for ensuring that our clients get the most of their investment in the platform and that their email marketing pushes the limits of what end users can experience in the inbox.

Enrollment Coach

Want to work remotely in a fun, fulfilling, and challenging role for a company that helps high-achieving consultants, speakers, coaches, and experts build, rebuild, and accelerate their speaking-driven business?
 
Want to earn $1,000-$1,200 per enrollment and speak to ambitious experts and future thought leaders from all over the world every day? (Your goal will be to take home $4,000-$4,800 per week)
I’m David Newman, and I’m the founder of The Speaker Profit Formula, our flagship mentoring and coaching program. My team and I help people from around the world market their smarts as a paid professional speaker AND all the accompanying revenue streams such as coaching, consulting, training, facilitation, online courses, licensing, sponsorships, and more. 
We have a steady stream of inbound leads who are interested in speaking to a member of my team to learn more about this program, and how they can work with us to grow their dream business as a high-profit speaking-driven entrepreneur. 
As one of my Enrollment Coaches, YOU would be the person on our team that our prospective clients would speak to first. 
I’m looking for a passionate, persuasive person who can speak to these eager and excited prospective clients and help me decide if the client is a great fit for our program as well as help the right people commit to working with us on their marketing, sales, and business development goals.
If you want to…
  • Make great money while making a difference and crafting a fulfilling career on your own terms
  • Work from anywhere (seize your digital nomad dreams!)
  • Speak to 3-5 people every day who are excited to talk to you
  • Do absolutely NO cold calling and no spamming strangers
  • Feel proud of the work you do and the way you are helping change lives
  • Work on a fun, collaborative, diverse team
  • Start part-time and have the chance to be promoted to full-time based on your performance
  • Receive guidance and mentorship from a successful, caring, and fun 7-figure entrepreneur who will deeply care about your success…
…Then this position might be for you.

Apply to join our team if you have these qualities:

  • You are available for at least 30 hours per week Monday – Friday
  • You must value professional development and transformational marketing/sales trainingthat includes a strong emphasis on mindset and consistent application of proven principles
  • You are a positive person. You know how to find the good in adverse situations
  • You are a person who follows through on her commitments. You don’t jump ship or give up when things get hard
  • You like speaking on the phone. You know how to connect and communicate well with people you cannot see face-to-face
  • You like people. You do not have to be an extrovert for this position, but you must like speaking with people (on a 1-on-1 basis), connecting with people, and helping people
  • You are detail-oriented and methodical. 
  • You are an honest person with high integrity. You must be willing to turn people away who are not a good fit for our program, even it means that you won’t get a commission for that sale
  • You must be looking for a LONG-term commitment, working with and for us. If you are trying to fill your time in between gigs, or while building your own business, DO NOT apply!
  • You have consistent access to reliable internet. Our team is primarily remote, so you’ll need your own laptop and reliable, fast internet connection
  • Must be tech-savvy and proficient in learning new online tools/apps. We run a fairly tech-heavy sales operation with our CRM, scheduler, calendars, questionnaires, webinars, etc. and you need to learn fast with our guidance – but without a lot of hand-holding.
  • As part of our hiring process, YOU will arrange for reference calls with former bosses and managers to discuss your performance, sales results and professional track record.

How to Apply:

1. Create a 1-3 minute video explaining why you are the best fit for this position. Upload it to Youtube, mark it as unlisted (NOT private. If you mark it as private, I won’t be able to see it), and send in the link to info@doitmarketing.com
2. Complete the full job application using our Topgrading system here.

Video Tips:

  • Do not send a video that is longer than 3 minutes
  • Do not submit a video that is filmed vertically with your phone
  • Sit with your light source facing your face. For example, sit facing a window and film with your laptop webcam. The light source should be behind your camera—not behind you
  • You do not need to make the video fancy. Filming with your webcam is fine

ruby on rails engineer [react]

Are you an Engineer looking to revolutionize the way people roadmap and launch products that customers love? Do you want to create something that will change the way people think about innovation, and work with cutting-edge visualization, collaboration, and social ideation technologies at the same time? We are looking for highly ambitious engineers who want to work on major aspects of the Aha! product — from the back-end through to the end user experience. If this is you, we want to hear from you!
As a Rails Engineer at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.

We are looking for someone who:

  • Is experienced in Ruby-on-Rails
  • Wants to work on a major aspect of product functionality from back-end algorithms through to the user interface
  • Wants to be great and work in a fast-moving, online environment where the end-user is key
  • Has a computer science degree or demonstrated experience solving challenging CS problems

We are committed to being great, and we want someone who:

  • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
  • Has a “get it done” attitude and a background of delivering superb work again and again
  • Is seeking a career-defining opportunity and a proven, results-oriented team that has sold multiple software companies
We are building a distributed team, and you can work from anywhere in North America for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

FTP and SFTP Server Developer (Java)

Are you an expert in the inner workings of the FTP protocol or SFTP protocol? Would building a server that achieves perfect compatibility with the RFC while still managing to support buggy clients make you smile?
If so, we’d like you to learn about Files.com!
Files.com is one of the largest providers of commercial FTP and SFTP server hosting in the world. Our service was originally launched as BrickFTP, and even though we’ve grown beyond FTP in our service offerings, we have thousands of businesses that rely on our services 24/7 for reliable FTP and SFTP server hosting.
Our FTP and SFTP server code is primarily written in Java and leverages open source code from the Apache foundation (that we have considerably extended).
We’re looking for a rare unicorn who knows FTP and/or SFTP at a protocol level and knows Java to help us modernize our FTP and SFTP server code and implement many new exciting features.
As an FTP or SFTP server developer at Files.com, you’ll take ownership of our FTP and SFTP server code, helping us keep it modern, fast, and maintainable, while implementing exciting new features.
These codebases are currently written in Java, and we want applicants to be comfortable in Java, but we are also interested in rewriting these in more modern languages such as Go or Elixir, especially if we can leverage existing FTP or SFTP libraries.
In this role, you’ll work on the following things and more:
  • Keeping our SSH and TLS cryptography up to date, including integrating new ciphers and curating the list of approved ciphers for maximum security.

  • Ensuring that our FTP and SFTP server products are maximally compatible with the wide range of client software in the wild (even the buggy software).

  • Optimizing our FTP and SFTP servers for speed and throughput so our customers get the fastest server experience possible.

  • Integrating new features such as client-side encryption.
Minimum Qualifications:
  • 5+ years of directly applicable experience.

  • Deep understanding of the FTP and/or SFTP protocols at the protocol level. Having written an FTP or SFTP client or server in the past would be a strong indicator of this.

  • Strong Computer Science background and understanding of algorithms and data structures.

  • History developing and supporting actual applications that have seen production usage with a large userbase.

  • Complete understanding of how to write secure code and an awareness of common web application security vulnerabilities.

  • Solid experience with Java, ideally the new features in Java 8 and Java 10.
Preferred Qualifications:
  • Participation in open source projects, including ideally being the maintainer for a package that sees large usage in the community.

Senior Mobile Engineer

There are plenty of places to go in tech and build an app, but there are few, rare places where that app is designed for people to put their phones down and actually connect. That place is Meetup!
Every month, around 2.6 million people actively use our mobile apps to meet in real life. We have native apps using the latest version of Swift, Java, and Kotlin, and embracing Flat and Material Design conventions. Motivated by a mobile-first practice, we’re ready to reshape and rebuild a mobile world where people can connect with other humans with shared goals, interests, and activities. 
What is it like to be an engineer at Meetup? 
We have full support for local and distributed teams. If you’re in the NYC area, come by and take a tour of Meetup HQ to meet with some of our engineers or feel free to hop on a call with our team to learn more about remote opportunities! Our team is bold, supportive, and passionate. We care about moving quickly, real-world change, and building diverse, dynamic teams. From hackathons, Meetup events, partnering with WeWork, internationalization and localization, and more, our engineering culture doesn’t have room for egos —  we fail-fast, we learn, and we strive to change and improve Meetup for our users around the world. 
We’re hiring for Staff and Senior level Android and iOS Engineers. See you soon!

REMOTE DevOps Engineer REMOTE

If you are a Senior DevOps Engineer with strong AWS experience, please read on!

Located in Houston, TX, we are a leading provider in access management and identity software, We have clients across education, enterprise, and government and we provide streamline security, limited risk from network and data breaches, and ultimately reduce IT costs.
We are looking for a DevOps Engineer with a heavy focus on AWS, Terraform, and Ansible. Strong container experience will set you apart especially with Kubernetes on AWS (Elastic Kuberntes Service).

Top Reasons to Work with Us
  • Great Pay ($110,000 – $140,000) DOE
  • Benefits (Health, Dental, Vision), PTO, etc.
  • 401K Match
  • Work with modern technologies
What You Will Be Doing
  • Collaborate with Software Engineers to deploy and operate systems
  • Automate and streamline our procedures and processes
  • Build and maintain tools for deployment, monitoring, and operations
  • Troubleshoot and resolve issues in our development, testing and production environments
What You Need for this Position
At Least 3 Years Of Experience And Knowledge Of
  • AWS
  • Terraform
  • Ansible
  • Kubernetes (EKS)
  • Jenkins
  • Chef
  • Puppet
What’s In It for You
  • Vacation/PTO
  • Medical
  • Dental
  • Vision
  • Relocation
  • Bonus
  • 401k
So, if you are a DevOps Engineer with strong AWS experience, please apply today!
Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Brandon.Yolles@CyberCoders.com
  • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BY2-1507082 — in the email subject line for your application to be considered.***
Brandon Yolles – Executive Recruiter – CyberCoders
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Senior Security Consultant-IAM Sailpoint

Who we are looking for: The Senior Security Consultant for the SailPoint Center of Excellence (COE) in the IAM Services group will be a proven self-starter with the ability to problem solve communicate, and participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. The Senior Security Consultant will possess a strong understanding of IAM in general, and Access Governance/SailPoint s suites of products specifically. How you ll make an impact:

At Optiv, we re on a mission to help our clients make their businesses more secure. We re one of the fastest growing companies in a truly essential industry. Senior Security Consultants at Optiv are intended to be skilled technical and consultative resources expected to be strong in both technical and soft skills. This person filling this position will be expected to successfully participate and lead SailPoint deployment projects in a billable capacity and provide thought leadership internally while helping to consistently improve the SailPoint COE (knowledge base).

Qualifications
• A minimum of 3 years’ current SailPoint implementation experience.
• Experience deploying SailPoint IdentityIQ in complex and diverse customer environments on multiple types of application servers and operating systems, preferably including Apache Tomcat, JBOSS, IBM Websphere, Windows, and Linux.
• Extensive knowledge and understanding of Information Security, Identity & Access Management (IAM), and SailPoint technologies.
• Proven IAM experience. • Experience working with multiple IAM-related technologies, such as Active Directory, LDAP, HRMS, DBMS, and SaaS applications.
• Strong written and verbal communication skills. Must be able to communicate technical details in a clear, understandable manner to multiple levels of an organization.
• Customer-focused with a strong interest in client satisfaction. • Bachelor s Degree in Computer Science, Electrical Engineering, Computer Engineering, Management Information Systems or related area of study; or 8 or more years’ related experience and/or training; or equivalent combination of education and experience. Preferred Experience:
• Designing SailPoint deployment architectures. • Participating in capacity planning and hardware specification recommendations efforts. Roles and Responsibilities:
• Perform confidently and authoritatively in the role of SailPoint Consultant on all SailPoint-related technologies from a deployment perspective.
• Act as lead or supporting deployment engineer on SailPoint deployment projects.
• Provide SailPoint-related troubleshooting services as part of project or post-production support activities.
• Perform the following SailPoint deployment related activities on projects (including but not limited to):
• Ensure requirements gathered, processes defined, and use cases documented are implemented in an out of the box configuration vs. customization as much as possible
• Participate in all SailPoint deployment activities connector configuration, custom rule development, workflow configuration and development, third party system integration
• Participate in and/or Lead User Acceptance Testing bug-related re-engineering efforts
• Design, implement, and educate on SailPoint build processes, code migration, and source control use
• Provide knowledge transfer and post production support activities, as necessary
• All your information will be kept confidential according to EEO guidelines