Support Engineer

We (Kinsta.com) are a modern cloud hosting startup focused on WordPress hosting. Our awesome, talented, and motivated team is scattered across the globe: Europe, Asia, Australia, and North America.
Our client base is growing steadily and we’re looking for a competent Support Engineerwith exceptional communication skills who can provide enterprise level technical support to our customers via our support system.
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.
  • Carefully follow internal documentation to perform website migrations and repair websites infected with malware.
We are currently trying to fill the following shifts. Apply to the one that suits you the best!
REQUIREMENTS
The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re pretty careful about adding new Support Engineers to our team.
We hire Support Engineers with a variety of different areas of expertise – some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.
All of our Engineers must meet the following core requirements:
  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don’t have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.
  • A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).
  • Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
Our Support Engineers deal with a lot more than just WordPress! While you don’t need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.
Bonus points:
  • Completely fluent in a second language. Languages we’re currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, Finnish, Danish, and Norwegian. If you are fluent in one of these languages please highlight this information when you apply!
  • Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.
  • Experience setting up, managing, and supporting LEMP/LAMP stacks.
  • Prior experience working with customers over chat in a technical role in a fast-paced environment – particularly experience providing live support for web hosting or WordPress products.

BENEFITS

This is a fully-remote role. Our Support Engineers can work from anywhere they have reliable internet access.
We always use the latest version of everything: PHP 7.3, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.
If you want to learn more about Kinsta and what it’s like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

Customer Support and Onboarding Specialist

About Us

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.

We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is a dedicated problem-solver who’s passionate about helping people! You can be located anywhere in the world, and if you’re in the Miami area you’re welcome to join us at the office.

What You’ll Do

 

  • Become a SimpleTexting power user—before you can support others, you must know the product yourself
  • Provide technical and consultative support to our clients on a daily basis
  • Manage all aspects of the customers’ onboarding process and track their progress
  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
  • Answer prospective customers’ questions about the platform
  • Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
  • Participate in the ongoing creation and updating of help center articles

Necessary Qualifications

 

  • It’s easy for you to put yourself in someone else’s shoes. You love making others happy.
  • Must have a Bachelor’s degree, preferably in a related field of study
  • English is your primary language. Secondary languages are a plus.
  • At least 1 year of experience working with customers
  • Strong interest in business and technology
  • Demonstrable critical thinking and creative problem-solving skills
  • Excellent communication and presentation skills
  • Translating technical ideas for non-technical audiences is fun for you
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.

How to Apply

(1) Send an email to jobs@simpletexting.net with a few non-boilerplate sentences about yourself and why you’re the right person for this opportunity; (2) Include a one-page PDF resume; (3) Include 3-5 questions that you’d like to ask us after reviewing our website and this job ad; (4) Include the phrase “Love at first text” in the subject line of your email; and (5) specify your minimum compensation requirement.

Software Support Analyst

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
OUR CORE VALUES
  • We do the right thing for our customers.
  • We’re a team, built on trust.
  • We’re proud to be remote.
  • We’re in control of our own destiny.
TaxJar’s remote-only team of 60 people is growing fast. We have an immediate opening for a Technical Software Support Analyst to be a part of our team that directly supports our customers using TaxJar and our sales tax integrations for Magento and WooCommerce.You will join our technical support team within the product engineering group and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services. You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar’s application.
*This is a full-time remote position based in the US only.
AS A SOFTWARE SUPPORT ANALYST FOR TAXJAR YOU WILL
  • Solve technical problems for customers on a daily basis. Our software support analysts need to be fast learners and get up to speed quickly on our product and integrations.
  • Categorize and quickly respond to customer questions and requests via email (we use Help Scout).
  • Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.
  • Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.
  • Track & monitor all customer requests and trending product issues.
  • Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
  • Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.
REQUIREMENTS
  • Proven experience in a technical help desk or customer support role
  • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
  • Experience supporting open source carts like WooCommerce and Magento
  • Highly-skilled in written and verbal communications
  • Experience working with a remote team
  • Extremely patient…sales tax can be painful and our goal is to ease that pain 🙂
  • Ability to multitask on various client issues and prioritize issues.
  • Approaches success from the customer’s point of view
  • You enjoy teaching
  • Able to explain complex concepts in easy to understand language
  • Interested in understanding the ins-and-outs of sales tax
  • Attentive to details, both in communication and in explaining how TaxJar works
YOU’LL BE A GREAT FIT FOR OUR TEAM IF YOU
  • Only want to work remotely
  • Are a PRO at communicating and collaboration
  • Highly value working with people you like and respect
  • Are accountable
  • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
  • Hungry to play an impactful role and not afraid to fail
We’re a happy team and we all really love what we do. We’ve created a space where high-achievers can succeed, but are also safe to fail. We’re profitable and focused on growing TaxJar sustainably. We’re always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
BENEFITS
  • Excellent health, vision and dental benefits
  • Flexible vacation policy
  • $1,000 in professional development credit
  • Home office stipend
  • Equity in a profitable company
  • 2x year all-company in person retreats (fully paid for by us of course)
  • Brand new Macbook computer
  • Mandatory Birthday holiday!
  • 12 week paid maternity/ 6 week paid paternity leave
  • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
If you’re not the perfect fit for this position, but you know someone who is, we’ll pay you $1,000 if you refer us to the person we hire.

Customer Success

We’re looking for someone who understands that customer success is a focus on customers, not on ourselves. At Wildbit, our focus is entirely on enabling teams to build and launch their own products and services. Our success team handles our customers’ needs proactively (success) and reactively (support) across our three products: Beanstalk, Conveyor, and Postmark. This position is for Postmark Support.  

Technical Support Specialist (Pacific)

Job Description
We are seeking a Technical Support Specialist to join our growing team. The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

We are in the process of expanding our team to support our growing list of global clients. Our headquarters is located in Atlanta, GA and this position will expand the hours that our support services are available. The ideal candidate for this position would be geographically located in the Pacific time zone.
Responsibilities
  • Answer support tickets in a timely manner
  • Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution
  • Build relationships with our clients and promote Intellum’s culture through the ticketing process
  • Support the Client Success team as needed
  • 2+ years in a technical help desk role
  • SaaS software support experience preferred
  • Zendesk experience preferred
  • Experience with learning software a plus
  • Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
  • Excellent organizational & time management skills
  • Active learner who will hold him/herself accountable for his/her own job performance
  • Naturally positive and open-minded; able to view the world from more than one perspective
  • Creative thinker
  • Flawless written and verbal communication skills in English
NOTE: Due to the need to assist our clients around the clock, we are looking for a candidate located in the Pacific time zone. Other regions will not be considered at this time.

Delight Customers: Matchmaker

Make a Living Out of Finding Love!
 
What is Tawkify? 

Tawkify is the fresh, smart, tech-driven matchmaking company dedicated to putting fun and romance back into dating. We hire exceptionally kind, organized people who believe in Happily Ever After and want to help our clients find it. 
 
Why join the Tawkify team? 
We’ve discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We’ve built our matchmakers a platform that makes their hobby of matchmaking a viable career. 
 
What makes a great matchmaker? 
We’ve found the most effective matchmakers share the following qualities:
 
  • Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. 
  • Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. 
  • Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. 
  • Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.
How do I become a matchmaker? 
We set you up on the platform. We connect you with clients. It’s your job to find them love. 
 
What to expect? 
You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. 
 
Job requirements:
  • Strong communication skills & persistent follow-up 
  • Ability to execute on a timeline with minimal micro-management 
  • Networking & Recruiting: Online and real-world networking, multi-channel outreach 
  • Multi-tasking: Administrative, Organizational, Creative Skills 
  • Ability to manage expectations of diverse personalities 
  • Self-motivated, self-starters only 
  • Must be eligible to work in the United States
Perks:
  • Be your own boss 
  • Create your own hours and work remotely 
  • Make a positive impact 
  • No limits to earning potential
All matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match.

Customer Support Director

WHAT IS THIS ROLE?

The customer support director role at Juicer is the point person for incoming communications from customers and potential customers. You will assist users with troubleshooting their social media feeds, develop ways of helping users help themselves (such as support documentation, etc.), and address inquiries regarding our service and plans. It is a largely autonomous role, with plenty of room for changing current processes and systems and building your own.
WHO IS THE IDEAL CANDIDATE?

  • Able to simplify concepts and instructions into jargon-free language that is easy to follow
  • Remains calm and in control during any situation
  • Organized and diligent; able to recognize trends in customer communications
  • Innovative and willing to try new methods
  • Believes in the power of great customer support, loves to help people
PREFERRED QUALIFICATIONS:

  • Experience supporting customers of a software-based product through email, chat and phone.
  • Fluent in English (written, spoken)
  • Experience with a help desk system (we use Intercom) for communicating with customers and colleagues
  • Experience creating or contributing to help documentation for a product (FAQ entries, videos, etc.)
  • Basic knowledge of the various social networks (Twitter, Facebook, etc.)
  • Knowledge of APIs and how they work with software a plus
  • Basic understanding of HTML/CSS code a plus
RESPONSIBILITIES:

  • Resolve customer problems via email and chat, and rare phone call; includes questions about our software and billing/subscription questions
  • Keep the FAQ entries in Juicer’s Help Center up-to-date with the latest information, and write new articles when needed; create an occasional walkthrough video/screencast
  • Answer inquiries from potential customers about Juicer features and plans with relevant details and resources
  • Manage ongoing relationships with our high-level enterprise clients as the primary point of contact
  • Run the occasional product demo
WHY WORK WITH US?

  • Small team, very few meetings, entrepreneurial culture with tons of autonomy
  • Simple-to-use product means fewer “fires” to put out; most work is mild troubleshooting
  • Flexible schedule
  • Negotiable pay based on experience

Operations Associate (Part-time)

Hey, I’m Leeann and I’m the Head of Operations over here at Lean Startup Co. I work directly for the CEO and have spent over 15 years supporting and advising executive teams. If you
  • love enabling others and building an amazing team
  • dream of working closely with and advising executive teams
  • and are excited about an opportunity to grow your Operations skillset, your communication and leadership capabilities
Check out our new job opening for an Operations associate! This is a unique opportunity where you’ll be personally coached and groomed into a top tier Operations manager. Read on below to learn more.
Who are we?
Born from the global movement spawned by bestselling-author Eric Ries,Lean Startup Company offers the most exciting education solutions to help organizations work in new ways.
Our year-round education efforts transform how organizations work by arming them with an entrepreneurial methodology via our media, conferences and custom programs for large organizations. We serve every size company and sector of the economy — from the aspiring entrepreneur to high-growth startups, nonprofits, and large bureaucratic institutions and connect them with experts who can support them on their Lean Startup journey.
Who are we seeking?
The Operations Associate will manage a range of projects and activities supporting the day to day operations and initiatives of Lean Startup Co (This will start out as a 20-25 hour/week part-time role with possibility to convert to a full time role in the future depending on fit, needs and budget). You will work hand in hand with the Head of Operations to drive forward business critical, operational and cross-functional projects and initiatives.
The ideal candidate for this role is extremely detail and process oriented in planning projects, progress management, is a creative problem solver and thrives in a fast-paced environment. This candidate is proactive, has an ownership mentality and is extremely solution-oriented while being open to coaching and guidance along the way. The ideal candidate is someone who has a high level of personal accountability, a willingness to take risks, and a get things done mentality.
Our team is small but growing, so your role matters to us and will offer significant growth.
The position is 100% remote. We ask that you’re 1) located in the U.S. and 2) available to communicate during Pacific Time business hours.
This sounds like a dream job! What skill set and experience will demonstrate to you that I have the chops to be an Operations Associate at Lean Startup Co.?
  • You love problem solving and seek high touch coaching and feedback. You love tackling big challenges and figuring things out. You don’t need a lot of hand holding and aren’t afraid of owning new things you’ve never tried before. You proactively seek out coaching and feedback so you can grow at a faster pace.
  • You have initiative and see things through. You know that every seemingly simple task or project may be more complicated than assumed at the outset. You value the work at the outset to ask questions and get clarification on what the desired outcomes are, and know what it takes to drive a project to achieve desired results, on-time.
  • Discretion and confidentiality. You’ve handled sensitive information before and understand the importance of discretion and confidentiality.
  • Operations experience/interest. Experience in operations is a plus, but not necessary. We want someone who is pumped to join the team and is excited to test new things. He/she should have the desire to help manage the day to day and scaling of the company in an Operations function and working across all departments.
THE ROLE:
As the Operations Associate, you will be the glue working cross-functionally across all parts of the organization on projects such as:
  • Operations Projects. You’ll play a large hand in helping shape the employee experience and will drive projects and initiatives that could make or break our company.
  • Recruiting related projects
  • Defining hiring needs and recruiting new team members
  • Interviewing and giving candidates a warm candidate experience
  • Onboarding experience
  • Streamline the team and company’s workflows. Working across the organization, you’ll create and manage project plans, budgets and ensure execution within the constraints and resources available.
  • Create easy systems to enable people to follow protocols (e.g. SoPs, guidelines etc). Iterate as needed to get everyone to buy in (we cannot scale our company without people being bought in).
  • You are the team’s glue. You’ll be instrumental in helping the business thrive on a day to day basis, whether that be troubleshooting an urgent item or building the processes to help us scale our business into the next growth stage.
  • You’ll lead our bi-weekly team calls and ensure impact and stakeholder updates are submitted on a timely basis.
  • Spearhead business critical, timeline sensitive matters
  • Build the foundation of an efficient company knowledge sharing system (e.g. Set up wiki/central information base, standardized filing system, etc)
  • Working across the organization, you’ll create and manage cross functional projects, budgets and ensure execution within the constraints and resources available.
  • HR/legal related projects and initiatives
  • Employee engagement
  • Employee onsites coordination
  • Establish and educate on new policies and procedures
  • Prepare and negotiate contracts and agreements
  • Research problems and concerns and pitch solutions
  • Implement and ensure adoption of new process and systems
You’ll fit right into this role and our team if:
  • You’re curious and resourceful. You LOVE solving problems and aren’t afraid to admit you’re obsessed with getting the details right.
  • You have a strong sense of ownership and urgency as it relates to the health of the company.
  • You possess high levels of integrity, autonomy, and self-motivation.
  • You are open to feedback, take ownership of your mistakes, and love applying your lessons learned to get 10x better.
  • You have a keen ability to manage competing and changing priorities.
  • You are assertive, fair, and capable of directing others and implementing projects with little to no supervision.
  • You work well with cross-functional teams and hold yourself accountable for your actions.
Requirements:
  • Bachelor’s degree
  • Excellent written, verbal, and presentation skills.
  • Minimum 2-5 years professional experience in project management, operations and/or other support role.
  • Recruiting experience required.
  • Excellent analytical, problem-solving, and decision-making skills
  • Effective time and project management skills
  • Strong personal sense of responsibility and accountability.
  • Strong relationship management skills
  • A willingness to embrace change and to adapt strategies on the fly.
  • Familiarity with and enjoys working remotely and collaboratively (Slack, Zoom, Google apps).
  • Ability to juggle and prioritize many different tasks simultaneously, and enjoys collaborating with a wide range of teams.
Why You’ll Love Working With Us
  • We encourage growth.
  • We seek people who want to be promoted and grow with us. You’ll have significant opportunities to take on new challenges and grow your skillset.
  • We encourage and support each other to practice Lean Startup methodology in our every day work.
  • You can work from wherever you want in the U.S., as long as you have a working laptop and solid internet connection and are available to communicate during Pacific Time business hours.
  • We’re a 100% remote team using fun collaborative tools.
  • We encourage unplugging and prefer you don’t check email while you’re off the clock.
  • Big impact.
  • If you’ve ever wanted to be in the middle of a legacy-making organization, this position is for you. The work we do will go down in history as powerfully transformative.
  • We are a startup with global brand recognition headquartered in San Francisco, CA. Our global community will give you a front row seat to the challenges they’re facing around innovation. Better yet, you get to help them solve their problems.

Client Specialist

Since 2010, Agent Pronto has helped more than 200,000 people find the perfect real estate agent. Home buyers and sellers sign-up for our service, tell us about their needs, and we then use that information to analyze local real estate agent data and match them with an amazing agent.
We’re expanding our Client Experience team and are looking for someone based in the United States to join us as a full-time Client Specialist. The position is remote so once hired, you can work from anywhere as long as you have a strong internet connection and a quiet environment.
A Day in the Life

Your job is to contact home buyers and sellers who connect with us through our website. You’ll have a short phone conversation to learn more about their specific real estate needs and explain how our service works. You’ll take notes during the conversation and use our custom tools to match the individual with a top-performing real estate agent.
You’ll make about 50 calls in a typical day, so you must be comfortable on the phone. You should also be confident in your ability to write clear, effective, and personal messages when communicating with agents, buyers and sellers, as well as our internal team.
Who We’re Looking For

We’re flexible on background and experience, but we’re big on attitude, personality, and communication. You’re probably a good candidate if the following resonates with you:
  • You’re organized and orderly in your work.
  • You’re driven and work hard, but you also like to have fun.
  • You’re comfortable talking with people and answering questions.
  • You like to write and are good at it.
  • You understand how to work independently and manage your time effectively.
  • You’re adaptable to changing circumstances and resourceful in solving problems that arise, but also know when to ask for help.
  • You enjoy working with a team and are not afraid to offer suggestions if you see a process or feature that could be improved.
  • You have prior experience working remotely (a plus, but not required).
Some Specifics

This position pays $38,000 annually and is full-time at 40 hours per week. We’re looking for someone who is available to work a variety of shifts, including nights and weekends. All you need is a reliable laptop, phone, and internet connection.
Agent Pronto offers a variety of benefits to full-time employees including health, dental, and vision insurance, 401k matching, a generous paid time off policy, and more. 
Are You With Us?

To learn more or to apply, send an email to careers@agentpronto.com. Let us know where you live, where you found this post, and why you’d be a good fit for this position.

Director of Student Success & Community

At Dataquest, we teach data science to a community of hundreds of thousands of students worldwide. We help students deeply learn concepts, build projects, work together, and gain the confidence they need to start new careers. Read more about our philosophy here, and read what students think here.
We’re on a mission to help tens of millions of students worldwide change their lives through data science education and we need a Director of Student Success to help us get there.
You will manage and mentor our support team and engage with students in a variety of communication channels, to include, Slack and social media. You will also help establish a strong community that enables peer-to-peer support and better self-service options for Dataquest students.
Who Should Apply?
We’re seeking a Director of Student Success who will take the lead in evolving how students get the help they need to succeed. You’ll ensure that our business continues to grow by engaging students positively and effectively. You should be passionate about setting team culture, accountability, and also have a knack for creating quality support documentation and processes. The Director of Student Success will have input into the wider company strategy and will coordinate with other teams to improve the student experience.
How You’ll Contribute:
  • Develop a student moderated FAQ that will enable peer-to-peer and self-service support.
  • Recruit and retain a strong group of student moderators that will provide mentorship and support through community channels.
  • Set clear tone and approach guidelines for how we interact with students and mentor the team to ensure these guidelines are being followed to plan.
  • Manage the (currently) 3-person support team, to include; 1:1s, performance reviews, and hiring.
  • Determine if our current tools help students get the help they need from us and one another.
  • Determine student success metrics.
  • Identify how student success contributes to overall business initiatives.
  • Identify students who could potentially be great members of the internal Dataquest team and work to build a relationship with them for current or future hiring needs.
  • Coordinate with other teams to improve account tooling including billing support.
Requirements
Must Have:
  • 3 + years of community management experience.
  • 2 + years of people management experience.
  • Experience creating client facing help documents.
  • Experience creating internal support and process documentation.
  • A strong team player — someone who buys into the mission of serving students and is energized by it.
  • Experience formulating strategy, and having input into larger company goals.
  • Buy-in to our culture and values.
  • Strong leadership and communication skills.
Nice To Have:
  • Strong data science background with proficiency in Python, SQL, and Command Line.
  • Experience troubleshooting tech issues.
  • Data engineering knowledge.
  • Passion for education and/or education technology.
  • Experience working remotely.
Why You Should Work at Dataquest:
  • Flexible Paid Time Off.
  • Medical, Dental, and Vision Insurance and 401K (available to US team members).
  • The opportunity to see your impact on the lives of our students every day.
  • The chance to work with an engaged and mission-driven team.
  • The chance to contribute to product direction and decisions.
  • The ability to work remotely.
  • A supportive environment where you can get help when you run into blockers.