Delight Customers: Matchmaker

Make a Living Out of Finding Love!
 
What is Tawkify? 
Tawkify is the fresh, smart, tech-driven matchmaking company dedicated to putting fun and romance back into dating. We hire exceptionally kind, organized people who believe in Happily Ever After and want to help our clients find it. 
 
Why join the Tawkify team? 
We’ve discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We’ve built our matchmakers a platform that makes their hobby of matchmaking a viable career. 
 
What makes a great matchmaker? 
We’ve found the most effective matchmakers share the following qualities:
 
  • Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. 
  • Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. 
  • Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. 
  • Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.
How do I become a matchmaker? 
We set you up on the platform. We connect you with clients. It’s your job to find them love. 
 
What to expect? 
You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. 
 
Job requirements:
  • Strong communication skills & persistent follow-up 
  • Ability to execute on a timeline with minimal micro-management 
  • Networking & Recruiting: Online and real-world networking, multi-channel outreach 
  • Multi-tasking: Administrative, Organizational, Creative Skills 
  • Ability to manage expectations of diverse personalities 
  • Self-motivated, self-starters only 
  • Must be eligible to work in the United States
Perks:
  • Be your own boss 
  • Create your own hours and work remotely 
  • Make a positive impact 
  • No limits to earning potential
All matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match.

Senior full-stack javascript developer

The application form takes 1 minute, CV is required.
Summary ⏳
“The engineering world is going remote – but the most interesting engineering challenges and the professional development support often stay in HQ.
At Aula, we’re remote-first and deeply focused on developing our people.”
Job to be done: Be a core part of part of Aula’s engineering team working full-stack, end-to-end on features that will make a difference for students and educators. Consumer tech frontend, complex infrastructure backend.
The tools you’ll use: React, React-Native, microservices in Node.js, Docker, AWS, Redux, Mongo.
What is Aula: Remote-first 20-person startup (from 10 nationalities!) building digital campuses for universities – think ‘Slack for education’. We recently raised $4.2m.
About you 👩‍🚀👨‍🚀
We’re excited to tell you about Aula and what we’re working on, but first of all, let us explain who we’re looking for.
Traits we value:
 
  • Collaborative spirit
  • Curiosity: excited about exploring and learning.
  • Mission-driven: you care deeply about building great products that affect people’s lives.
  • You are excited about joining a 20-person startup with all the ups, downs and ownership that entails.
  • Transparency, reliability and considerateness.
Experience we value:
  • You have both front-end and back-end experience
  • You have experience with React – unless you have significant Javascript experience with other libraries
  • You have experience iterating on products from end-to-end (full feature)
The role 🌞

We’re looking for a seasoned full-stack developer that can build features across the entire stack (front-end, back-end, mobile). Here’s a snapshot of what you’ll be working on
  • Be part of leading a high-performing team: inspiring team members, set priorities and own results
  • Building backend microservices
  • Pushing our thinking on core architecture choices
  • Working directly with our product team to build, maintain and improve slick user interfaces across devices
  • Switching between different apps and devices (web, desktop, iOS, Android)
About us 🔮

Aula is a communication platform for education. Think ‘Slack for education’: consumer tech on the front-end yet complex infrastructure on the back-end. We’ve built Aula because we believe digital learning infrastructure should encourage community and participation-based learning.
For students, this means less one-way communication from the teacher, more collaboration with fellow students (using integrations with tools like GitHub and codepen) and easier access to student services like the welfare team – even if you’re commuting or are away from campus on a placement. We’ve recently raised a $4.2m seed round and some people think we’re worth watching out for.
Benefits 🍰
  • Personal development is part of being ‘a high performer’. Each quarter, you’ll set targets for your own personal development.
  • Shared ownership: Joining the Aula journey means you will own part of the company. 📈
  • Technology: Get hooked up with the technology you need to do your best work. 💻
  • Free books: Whatever you want to read.  🤓
  • Family leave: We offer enhanced family leave, no matter if you’re the one giving birth or not – and a commitment to open, continuous communication. 🐣
  • Flexible working 🌻
  • Company retreats 🌴
Our team 👋 🗺
We’re a diverse bunch of people from all over the world (Denmark, Philippines, France, Albania, Georgia, Pakistan, Sweden, India, UK and US) that care deeply about making educational experiences more engaging.
Our engineers have previously lead teams that have built things like the Georgian version of Youtube (myvideo.ge with 2.5 million monthly unique viewers) and a novel way to share and view 3D medical images (TissueStack).
You’ll be working closely with Oliver, our CTO, so we thought we’d put a face on him.
You’ll be doing pair programming, have regular one-on-ones, set your own personal development targets to develop you both as an engineer and a leader, and occasionally jump on a video call and share a ‘remote meal’ while a team member speaks about a topic they care about.
Our tech stack 💾🛠
We’re bringing educational infrastructure into the 21st century. We’ve explained our stack in detail in this blog post, but here’s a quick overview of what we’re building with:
  • React (and React Native)
  • Microservices backends with Node.js and AWS
  • Docker
  • ES6/7 Javascript
  • Redux
  • Mongo, Redis and others dbs
    Interview process 👌
    Get an overview of our untraditional and mostly async interview process here.
     
    To show you’ve read all of this, please write ‘I breathe semicolons.’ before your answer in the first application question. 
    Look forward to hearing from you,
    The Aula team 👋

    Customer Happiness Expert

    Uscreen is a growing software as a service for helping anyone monetize videos online.  This is a feature full platform, you will need to learn the in’s & out’s of the platform perfectly.
    We are seeking a talented customer success person to join our team.  In this position you will be in charge of everything relating to the customer’s success such as helping them get setup, answering their questions, even doing webinars & 1 on 1 Demo’s.  You will learn a lot!!
    You will also be responsible for helping setup funnels to help the customers succeed, including setup emails, on boarding calls, and much more.

    Responsibilities:

    • Answering technical support requirements.
    • Speaking directly to customers and helping them get Setup.
    • Running one on one onboarding webinars and demo’s with customers.
    • Understanding why customers are churning and communicate this back to the product & dev team.
    • Work with the product and executive team to communicate what high-end customers are conveying to you.
    • Doing 1 on 1 Demo’s.
    • Developing funnels & workflows and helping customers succeed with the setup process.
    • Developing content including help guides to help customers get setup.
    • Offering phone support to customers as needed.
    • Being pro-active and contacting new customers that just signed up.
    • Keep a summary of the top pitfalls/issues that new customers are running into.
    • Work on projects to improve our onboarding experience (email, wizard, getting started, tracks, settings).
    • Help with customer support & help guides during your down time.

    BENEFITS:

    – Work with a highly qualified & creative team
    – Paid vacation time
    – Annual team Re-treat
    – Learn a lot and grow with us
    – Work remotely

    PAY:

    We offer annual reviews and bonuses as the company moves forward.  Please note we are a startup and the hourly rate is a key indicator in our decision making.

    VP of Customer Success

    VP of Customer Success
    Hobart and Melbourne, Australia
    Remote or local
    G’day 👋, Biteable here. On behalf of our 4 million users, we’re looking for a VP to take our Customer Success Team to the next level. If you’re looking to build on your experience as a proven customer success leader at a B2B software company (and you like video), this position might tickle your fancy.
    All about you
    You’re a proven leader. You’ve already got 8+ years of proven customer support operations leadership at a B2B software company. And you’re in the mood for more.
    You do growth. You’ve got strong customer support acumen with demonstrated ability to grow and scale a high performing support team.
    You’re directional. You have the ability to influence customer success direction. And you can clearly articulate why you make the decisions you do.
    You drive change. You’ve driven organizational change in a growth environment before. You iron out the bumps with your well-structured communication style (both verbal and written).
    You upscale. You’ve got plenty of experience developing and implementing scalable customer support processes and systems. You often bore your friends by talking on the topic at parties.
    You dot your I’s. You’re detail oriented with strong analysis, process, and critical thinking skills. You draw insights from data, but you also make decisions based on heuristics and instinct.
    All about the role
    Your tasks as VP of Customer Success will be decided collaboratively by you and the COO / CEO. You will work closely with our Customer Success Manager.
    These are the things we imagine you doing. You might have better ideas.
    • Define and execute the Biteable customer success strategy
    • Drive the strategic direction of customer support and account management
    • Measure and assess the customer experience while improving user outcomes
    • Commence and grow our Enterprise Support offering and account management programs
    • Establish performance metrics and seek continuous improvement
    • Work with Marketing to own all bulk customer communication
    • Build and maintain relationships with Development, Product, and Marketing that improve the support experience
    • Create, maintain and expire documentation
    • Build and drive follow-up processes that empower customers
    • Recruit, manage, develop and lead a highly collaborative and customer focused team

    Account Performance Analyst

    AdThrive.com helps serious bloggers make more money with the ads on their site by acting as their trusted expert guide in the wild-west like world of online advertising. This means helping them figure out which ad placements to use, how to develop an ad strategy, and then actually installing that strategy for them. Through our work, we’re help the best creators and contributors on the web, people who have a passion for their craft (cooking, decorating, parenting, finance, investing), get to write about their passion and be paid to live their dream. We help bloggers leave their full-time jobs and stay home with their kids. We help struggling families pay their bills and find hope. We support the people who are creating the internet!
    As Performance Analyst, you’re the kind of person who is passionate about helping people. It shapes your worldview. Perhaps you’re already active in helping people online through the WordPress.com or WordPress.org forums, or contribute to other online communities like GitHub, StackOverflow, StudioPress, etc. The thought of helping families earn enough money for one parent to stay home or to cover their mortgage gives you goosebumps.
    We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with creative publishers and get the job done for them.  We do this through listening to their needs, understanding their goals, and then guiding them to the best outcome through the use of the advertising strategies we have mastered over time. We’re looking for fast-learning, creative, technically minded team members with a heart to serve the best content creators on the web.

    Day in the Life:

    • Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
    • Troubleshooting and fixing problems on client websites related to ad performance
    • Analyzing ad layouts and earnings
      Making recommendations for improvements in ad layouts
    • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
    • Understanding the needs of online publishers and crafting unique solutions to best serve their goals
    • Building on our community of support, knowledge, documentation, and resources to help our team serve our publishers
    • Working to understand a new development in the community/industry, overcoming new obstacles, and embracing a fast-paced virtual work environment

    You’ll do well if you have:

    • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
    • Excellent writing and communication skills
    • Working knowledge of WordPress
    • A knack for taking raw data and making it understandable
    • A passion for solving tough problems and proposing elegant solutions
    • A desire to make everything you touch better
    • Genuine desire to help others solve problems and succeed
    • High level of comfort working in a fast paced environment

    Qualifications:

    2+ years in a data analyst role or similar position
    • Identify, analyze and interpret trends or patterns in complex data sets
    • Critical thinking and ability to “see the trees and the forest” 
    • Always focused on improving the process
    • Strong Written Communication (web-based copy, preferred)
    • Superb attention to detail
    • Familiarity with WordPress and Google Analytics
    • Commitment to AdThrive’s Mission Statementz

    Compensation:

    A competitive base salary will be offered. In addition we offer health/dental/vision benefits, 401k, life insurance, paid vacation/sick/personal time, and many perks.

    CafeMedia is an equal opportunity employer

    WordPress Support & Happiness Engineer

    AdThrive.com helps serious bloggers make more money with the ads on their site by acting as their trusted expert guide in the wild-west like world of online advertising. This means helping them figure out which ad placements to use, how to develop an ad strategy, and then actually installing that strategy for them. Through our work, we help the best creators and contributors on the web, people who have a passion for their craft (cooking, decorating, parenting, finance, investing) get to write about their passion and be paid to live their dream. We help bloggers leave their full-time jobs and stay home with their kids. We help struggling families pay their bills and find hope. We support the people who are creating the internet!
    As an AdThrive WordPress Support & Happiness Engineer, you’re the kind of person who is passionate about helping people. It shapes your worldview. Perhaps you’re already active in helping people online through the WordPress.com or WordPress.org forums, or contribute to other online communities like GitHub, StackOverflow, StudioPress, etc. The thought of helping families earn enough money for one parent to stay home or to cover their mortgage gives you goosebumps.
    We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with creative publishers and get the job done for them.  We do this through listening to their needs, understanding their goals, and then guiding them to the best outcome through the use of the advertising strategies we have mastered over time. We’re looking for fast-learning, creative, technically minded team members with a heart to serve the best content creators on the web.

    Day in the Life:

    • Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
    • Troubleshooting and fixing problems on client websites (mostly WordPress)
    • Analyzing ad layouts and earnings
    • Making recommendations for improvements in ad layouts
    • Onboarding new clients by installing ads on their sites
    • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
    • Understanding the needs of online publishers and crafting unique solutions to best serve their goals
    • Building on our community of support, knowledge, documentation, and resources to help our team serve our publishers
    • Working to understand a new development in the community/industry, overcoming new obstacles, and embracing a fast-paced virtual work environment

    You’ll do well if you have:

    • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
    • Excellent writing and communication skills
    • Working knowledge of WordPress, HTML5, CSS3, and JavaScript
    • A knack for taking technical language and making it understandable
    • A passion for solving tough problems and proposing elegant solutions
    • A desire to make everything you touch better
    • Genuine desire to help others solve problems and succeed
    • High level of comfort working in a fast paced environment

    Qualifications:

    • 2+ years of backend WordPress experience using the following languages: PHP, HTML, CSS, and JavaScript
    • Experience editing custom WordPress themes and plugins
    • Experience with common plugins such as W3 Total Cache and WooCommerce
    • Strong understanding of Google Analytics
    • Strong Written Communication (web-based copy, preferred)
    • Fluent understanding of online ecosystems (server and client side structure, hosting, CDN’s, pagespeed tests, front-end site optimization)
    • Commitment to AdThrive’s Mission Statement
    There is limitless opportunity here for the person who makes themselves valuable. We’re a young company and growing fast, so strong leaders and strong performers will have opportunity to grow and see increasing responsibility.
    A competitive base salary will be offered. In addition, we offer health/dental/vision benefits, 401k, life insurance, paid vacation/sick/personal time, and many perks.
    CafeMedia is an equal opportunity employer.

    Enterprise Happiness Engineer

    This is a customer-facing WordPress support role requiring a mix of debugging and development experience as well as great communication skills. You’ll be working directly with both client and agency developers on a daily basis on some of the highest-profile and highest-traffic WordPress sites in the world. Your voice as a customer advocate will help to improve and shape our platform, ensuring our clients and their site visitors have the best experience with our services. We are looking for people with empathy, writing skills, accountability, WordPress knowledge, and code savviness.
    Are you interested in learning more about how our team works? Check out what our Enterprise Happiness Engineers have to say.

    Your day would involve:

    Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge support.

    • Helping clients and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.
    • Troubleshooting tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.
    • Handling high-pressure situations and one-off projects involving complex dependencies, multiple stakeholders, and tight deadlines.
    • Observing and relaying opportunities to make our platform, services, and overall offering more appealing.
    • Creating and updating internal and client-facing documentation.
    Useful skills for you to have:
    • Patience, grace, and a sense of humor.
    • A deep knowledge of WordPress and some of its plugins, themes, and WP-CLI.
    • A strong understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.
    • Experience working primarily in a customer-facing role, including support and training.
    • Admirable troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions—and importantly, keeping our customers apprised of progress throughout.
    • Understanding of issues around scalability and performance.
    • Exposure to monitoring tools such as Kibana and New Relic.
    • Great communication skills. We’re a distributed team, so frequent and clear written communication is a requirement.
    • A self-driven work ethic where you take initiative and follow things through to completion. You’re comfortable prioritizing tasks and deciding what you should work on next.
    • Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once you’ve become proficient. Flexibility is key.
    • Consideration of the 24/7 nature of support and an ability to regularly assist with weekend coverage, as well as some holiday and evening availability. Our customers are global, and rely on us to provide expedient support, at any time of day. This is a full-time position.
    • Fluency and eloquence in written English are a requirement; additional spoken or written languages can be beneficial.
    Mentorship:
    Our team will train you on the VIP platform, the inner workings of our services and help you increase your WordPress expertise even further. Should you show interest or proficiency during this mentorship, we will put you in a position to apply your skills to engineering opportunities of even greater scale and complexity. This could include debugging client code to a greater degree, monitoring performance, gaining more client exposure, building internal tools, or assisting with site migrations to our platform.
    Diversity:
    We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our commitment to diversity and inclusion.
    Benefits:
    • Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
    • Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
    • We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
    • Company-sponsored life insurance.
    • Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.
    • WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
    • Paid two to three-month sabbatical encouraged every five years.
    • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
    • Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.

    Customer Service & Inside Sales Associate

    We’re a company of game-changers.
    We strive to help our students envision the best version of themselves and level up. We’re obsessed with our students’ outcomes and measure success against the impossible, and we only play to win.
    Come join us as we continue to forge a pathway for our students, connecting them to our passionate team members and our network of more than 2,300 tutors and mentors from around the world! With an HQ in Auckland, New Zealand and offices in more than 24 locations around the world – there’s something for everyone.
    We encourage you to find out more about us and explore the ideal career opportunity for you.

    WHAT YOU’LL BE RESPONSIBLE FOR:

    The Customer Service Associate is the primary relationship with our students, post sales. They are the glue that holds all the moving parts together to ensure a great experience, successful delivery of our service, and achievement of student goals. They are also the primary relationship with the student’s parent or guardian post sale, keeping them updated on progress and ensuring their satisfaction with our program.
    The day to day of this role will focus on ensuring successful delivery of our service program for the customers you’ll be assigned to. This will include:
    • On time and quality service delivery – making sure it all happens as planned, and fixing any issues along the way
    • Customer satisfaction – a great experience through the service delivery process
    • Successful customer outcomes – we deliver on our commitments
    • Candidates will need to work Mon-Fri, 11am-7pm PST– some flexibility is required for occasional weekend client needs
    In addition, this role will involve the opportunity to work on ad hoc sales call projects – specifically focused on qualifying leads as they come in from various marketing efforts.

    YOU JUST MIGHT BE THE PERSON WE ARE LOOKING FOR IF YOU HAVE:

    • A background in customer service/account management/inside sales
    • A consistent track record of delivering excellent service to customers
    • The ability to handle difficult customers or situations and demonstrate successful resolutions
    • Has experience working on a team with cross functional peers
    • Strong verbal and written communication skills
    • Exceptional organizational and time management skills with proven ability to prioritize and work efficiently in a fast-paced environment
    • Self-motivated, energetic and upbeat
    • Happy to work remotely or from our LA office 
    If this sounds like you, and the idea of working on exciting projects with a talented team and cutting edge technologies sounds like your cup of tea, get in touch and apply today!
    We’d love to hear from you!

    WANTED: Problem-Solving Customer Support Whiz with Unlimited Empathy

    Are you unfailingly warm, empathetic, and high energy? Do you consistently deliver positive energy to people around you? Can you work quickly and efficiently through many emails a day without getting overwhelmed or letting someone else’s energy dictate yours? Are you dogged with follow-through when you take on the responsibility to solve a certain problem? Are you interested in making an impact in women’s lives by making dealing with our company an incredible experience for them?
    Well, then, you might be the Support Whiz we’re looking for!
    We know frontline team members make the magic happen! Our customer support team is the bedrock of our 60-day 100% satisfaction guarantee. They are responsible for keeping the promises we’ve made to customers and making sure our ladies get everything they need to be successful with our suite of digital programs.
    This is a critical role on our team that requires a unique type of person. We need to be able to trust your ability to create beautiful one-on-one experiences and connect personally with customers even though they and you are communicating digitally and you may be managing hundreds of emails at a time. We are looking for someone who is unflappable but energetic.
    Attitude and the ability to learn and take direction well will be more important than experience.

    Qualities of our Support Whiz include:

    – Ability to remain calm and polite and deliver warm, friendly energy even with frustrated customers
    – Problem solving (you like being asked a question you’re not sure how to answer and having to dig a little and use your Google-fu skills to figure it out)
    – Independent, self-starter attitude
    – Creative thinking skills when it comes to figuring out different ways to make customers happy, even when you have to say no
    – Ability to assist customers with a basic level of technical issues (like “I can’t get the audio to download to my phone”) and communicate with developers to get more difficult technical problems solved
    – Prior experience as a freelancer

    Responsibilities include:

    – Answering customer emails in Help Scout, helping customers get and use everything they purchased (no advice giving)
    – Issuing refunds, no questions asked (no selling)
    – Raising more difficult technical issues with our developers and other kinds of issues to other team members
    – Helping us figure out how to deliver a more consistently wonderful customer experience; if you find a way we can improve, we WANT you to let us know and contribute your valuable input! 🙂
    **Please note, this role does not involve giving dating or personal advice of any kind.

    Why Join Us?

    You’ll work remotely with a lot of flexibility and independence. We are 100% remote, with team members based in LA, NY, the UK, Eastern Europe, and Asia. We don’t care where you work from as long as you deliver results.
    Make an impact – help women level-up in their relationships, self-esteem, and happiness.
    Be part of a positive, upbeat team that deals with each other with respect and gratitude.
    Take advantage of opportunities for growth – many on our team have been with the company for years and have moved up or to different roles.

    Hours

    This position will start part-time at 10-15 hours per week. If you consistently deliver great work, hours have the potential to increase.
    You will need to be available to work flexible hours between 11 am and 9 pm Eastern Time, Monday to Friday. Our heaviest days are Monday, Tuesday, and Thursday, so we’re looking for someone who can definitely help with coverage on those days, particularly in the Eastern Time afternoon/early evening.
    This is a long-term position and we are looking for someone who wants to grow with us.
    To be considered, please send a cover letter as to why you’d be a good fit to recruiting@howtogettheguy.com. Include the letter in the body of your email; do not attach anything, including your resume. Applications with attachments will not be read. We prioritize culture fit, attention to detail, and quality writing when selecting candidates.

    About Us

    Get the Guy is an online dating and relationship advice company that helps women get the results they want in their love lives – but we don’t stop there. Nothing stays at the surface with us; we go deep and show our customers how to transform their confidence and self-esteem to live happier, more fulfilling lives overall.
    Find out more by watching our CEO Matthew Hussey’s massively popular YouTube videos. (Be sure to tell us in your letter which one you liked best.)
    You’ll be first-round interviewing with our super sweet Customer Support Team Lead Courtney. Her favorite color is red, so she’d love it if you also put the word red somewhere in your subject line when sending your letter.
    Looking forward to meeting you!

    Remote Customer Success Engineer (Europe)

    The Customer Success team is responsible for onboarding, educating, and supporting our customers. We start work once a customer decides to use OneSky. We ensure they get the most value from our product and services the moment they decide to use OneSky.
    We are looking to grow our team globally to better work with international customers.
    Representatives are responsible for working directly with customers to help them get started and succeed in using OneSky, answer product questions, track user feedback, report and escalate issues to engineers. They act as the bridge between our customers and our product design and development teams.

    Responsibilities: 

    – Communicate efficiently and effectively with our customers. We rely on Zendesk to communicate with customers.  
    – Manage customer expectations and own customer communications from initial contact until resolution. We proactively make sure our customers are getting the most they can from OneSky. 
    – Become an expert in how OneSky works, what it is capable of, and where it is going 
    – Influence the direction of OneSky, the product.
    – Provide technical support to clients and efficiently escalate tickets and track issues
    – Create issue report with reproducible steps to facilitate fix with engineering team
    – Review reported issues and answer customer questions

    Requirements: 

    – Studied web/mobile programming related courses
    – Good understanding of mobile and web development
    – Previous experience in a troubleshooting environment and be a great problem solver 
    – The ability to rapidly switch gears while retaining focus on the bigger picture 
    – Passion for talking to customers and seeing them succeed 
    – High-level of empathy 
    – Excellent communication skills. Competent and fluent writer [English]

    Bonus Skills & Attributes: 

    – Experience / interest in localization / translation
    – Remote working experience
    We are looking for someone who can work European time zones, minimum 25 hours per week.