Marketing Assistant – East Coast North America, UK or Europe (100% Remote)

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We are a ~30 person remote team that is profitable and building a product our customers love.
We are hiring a full-time marketing assistant to join our growing marketing team to help streamline our logistics and own recurring administrative and promotional tasks.

About you!

You are a detail-oriented, autonomous, and organized person who enjoys getting things done. You should be a task-oriented person who is good at creating processes, checklists and able to make sure responsibilities are completed on time.
You have an exceptional ability to communicate clearly and distill conversations into action items which you will then take responsibility to accomplish. You will report to the Director of Marketing and work with various team members on improving the efficiency and pace of our ongoing marketing operations.

Typical activities include …

  • Responding to customer requests by email and social media
  • Handle logistics around organizing/attending online or offline events
  • Reaching out to customers to organize interviews or meet-ups
  • Handle the publication process (not production) of podcast episodes, blog posts, videos, and social media postings
  • Assisting team members with day to day marketing tasks
  • Creating or updating website posts and pages
  • Creating or updating reports on budgets, spend, and website traffic.

Requirements …

  • Exceptional eye for detail and organization
  • Excellent written and verbal skills
  • Able to work to deadlines effectively
  • Able to travel to events and conferences should it be required
  • Experience of working in a similar role in a software company
  • Comfortable preparing, publishing, and distributing digital marketing materials
  • Skilled at working with, or able to quickly learn, digital tools like Hubspot, Mailchimp, Google docs, Asana, and similar.
  • Must be based in Europe, the UK, or the East Coast of the US or Canada

Bonus…

  • Experience of working directly within a marketing or design team
  • Basic experience of HTML
  • Experience conducting surveys and reporting on them

Why work with us …?

  • Our story and team retreat video!
  • Stellar team reviews on Glassdoor
  • Work remotely and create your own schedule (we believe in trust and autonomy)
  • Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year.
  • Experience building a truly successful SaaS company with a dedicated, small  team where you can have a huge impact
  • Above market salary
  • Excellent medical  & dental coverage, including 99% paid premiums and HSA option (**US residents)
  • Matching 401k (**US residents)

Junior Account Executive

We are searching for individuals with a demonstrated interest in technology to join our growing Sales team. An ideal candidate should be a fast learner and be able to understand complex systems. We are looking for someone who thinks independently, complies with standards, and maintains the highest levels of transparency and work ethic.
No previous experience is required. We are looking for qualities, not experience.  As our company grows, so will your opportunities. You will help contribute to the exchange of ideas while we constantly work to advance our product.

Responsibilities:

  • Evaluate new sales opportunities via email, telephone, and online meetings
  • Contribute to the improvement of the sales process
  • Develop long-lasting customer relationships and nurture current relationships
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the optimal solution for their organization
  • Troubleshoot technical issues and communicate with customers
  • Stay up-to-date by reading technical articles and receiving training for new features
Requirements:
  • Bachelor degree from a top university/college in a relevant field (mathematics, computer science, linguistics, IT, physics, biology, chemistry etc.)
  • Excellent organization skills, attention to detail, and customer focused
  • Analytical mindset with the ability to quickly recognize patterns
  • Able to master new software and systems quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Productive and excellent at multitasking
  • Strong interpersonal and numerical skills
 Employment details:
  • Full time position
  • 100% work from home in a virtual environment
Salary offered is: $30,000-$35,0000 USD annually + opportunity to earn commissions
What we offer:
  • Dental insurance
  • Medical Insurance
  • 401K Plan
  • Paid vacation days
  • Paid sick days
  • Opportunity to work from home
  • Company provided laptop, headset and a phone
  • The company holds international bi-annual retreats!

Technical Support Specialist – Remote

We’re looking for a Technical Support Specialist (work from home, anywhere in the U.S.) to handle our customer service and technical support phone calls. Retrospect Backup is a backup software product for small businesses, and Retrospect customers span a wide range, from home users protecting their documents and photos to small businesses protecting their one server and ten laptops to large organizations with dozens of servers and thousands of endpoints. When problems come up, they’ll be calling you.
We need someone with great customer service skills backed by a strong knowledge of the computer systems and experience troubleshooting to help this spectrum of customers through their issues and get them back up and running. It’s a full-featured product for small businesses, and we will provide you with product training to ensure you can help our customers out.
The team is a close-knit distributed group, located in the San Francisco area with coworkers around California, Portland, New York, and Boston. Most of the team has been working on Retrospect for over a decade, and previous support people have moved into all areas of the company.
You will report to the Director of Technical Support, who has been working with Retrospect since 1995. We hold a daily 15-minute Engineering scrum, where we discuss Engineering projects and you can share any specific issue or escalation directly with the team. We’ve found this is the best way to ensure our customer issues are resolved as quickly as possible.
Retrospect Backup is available as a free trial on our website, and prospective and current customers can reach our phone number with a couple clicks: https://www.retrospect.com/support.
## Compensation
We offer a competitive compensation package, with health, dental, vision, 401(k) matching, paid vacation, and a flexible vacation policy.
## Requirements
Without these, we don’t think that you will be able to cope with the workload:
* Phone support is Monday through Friday, 7am to 3pm PST
* Great customer service skills
* Handle both customer service calls and technical support calls
* Ability to write clear technical emails to customers of all skill levels
* Strong Windows and macOS knowledge and troubleshooting experience
* Strong IT and systems administration experience
* Basic knowledge of TCP/IP and troubleshooting experience
* Experience with Salesforce or other CRM for logging support tickets
* High-speed reliable internet connection and a high-quality webcam (for internal meetings)
* Quiet remote environment to work at home
* Experience telecommuting
* Self-sufficient and excellent critical thinking
* Based in the United States
## Relevant Skills
All of these will come up but are not requirements, depending on the person:
* Experience with VMware and/or Hyper-V
* Experience with Windows servers
* Experience with Microsoft Exchange and Microsoft SQL
* Experience with backup software
* Experience with storage devices
* Experience with Linux
* Experience working in a small call center
* Experience with remote troubleshooting with TeamViewer or similar
* Ability to switch from phone calls to email tickets (when there is a lull on the phones)
For tools, we use G Suite for email/calendar/meetings, Bugzilla for bugs and escalations, VirtualPBX for our call system, TeamViewer for remote troubleshooting, Slack for quick chats with Sales, and Salesforce for our CRM. We will provide you with a computer and phone equipment.
## About Retrospect, Inc.
Retrospect, Inc. develops backup software for small businesses: Retrospect Backup. It protects servers, desktops, and laptops on Windows, Mac, and Linux along with application-level backup for Exchange and SQL, email protection for IMAP, and virtual protection for VMware and Hyper-V. The product has been around since 1989, so some of our customers have been using it in various incarnations for almost three decades.

Customer Success Specialist

About Smartjobboard

SmartJobBoard is a SaaS platform that allows anyone to start and grow a job board business. More than 450 job board owners around the world trust SmartJobBoard to power their websites.
Behind SmartJobBoard there is a remote team of like-minded professionals, whose goal is to build the best job board platform on the planet!
Our main values are: simplicity, great design, and innovation.

About the role

We’re looking for an experienced customer care professional who’s passionate about SaaS businesses, shares our values, open-minded, self-motivated and can learn fast.
The role is full-time.
The preferred working hours are 8am – 5pm EST, Mon – Fr, but we’re pretty flexible on the schedule.
Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours.
Competitive compensation based on experience .

What you’ll do

  • Answer customer requests through our help desk platform or phone
  • Assisting customers with configuring and running their job board websites
  • Assisting customers with design changes for their websites (CSS/HTML)
  • Creating articles in our knowledgebase
  • Contribute to the product development with the rest of the team
Our ideal candidate has:
  • At least 2+ years experience working in a similar role in a SaaS or hosting company
  • Great communication skills in English
  • Good knowledge of CSS/HTML
  • Good experience in DNS configuration
  • Basic experience in using Google Analytics
  • Knowledge of any popular website builders would be a plus (e.g. WordPress, Shopify, Weebly).

Business Development Representative – North America

We’re looking for a business development representative based out of North America to join our growing global sales team. This is a role for someone ambitious who is early in their career.
  • You will help new Qwilr trial users have an excellent first experience, reaching out to them quickly, and offering friendly and helpful advice and guidance.
  • It will be your job to help them understand Qwilr, remove any early roadblocks and ultimately help them quickly get real value from our product. Trial users that have the potential to be large Qwilr customers will be shared with the local Account Executives – smaller trial users who would make great Qwilr customers will be yours to close.
Note: This is remote North American role – but you will need to be comfortable working mainly PST hours.

What we’re looking for:

You are naturally curious and have a history of learning new things quickly. At Qwilr, our product is always evolving, as is our market. Things will change – you need to be comfortable adapting to that change.
You are eager to try new things, to learn and to adapt as things change. This role will work on problems that have not yet been solved. To do so will require flexibility, intelligence and the ability to adjust your approach as needed.
You excel at managing yourself like a successful business. You are highly organised, you set and achieve goals with regularity, you create a great customer experience, and you make your teammates better.
You love talking to people – and are excited about Qwilr. We get thousands of inbound leads per month and you’ll be telling them about Qwilr every day.
You are interested in sales because you love helping people win. It energises you to work alongside people to improve their business.
Above all, you’re an entrepreneur and are excited by the prospect of building your business and hitting you and your teams goals.

Still not sure what to highlight in your application?

  • 1-4 years of work experience (we’re looking for people early in their careers)
  • Past experience dealing with a high volume of customers on a daily basis
  • At least 1 year of experience in a sales capacity
  • We love numbers, so feel free to include activity targets or sales targets/ achievements in previous roles.

Senior Front End Engineer with extensive AngularJS and React experience

Are you a top-notch Front End engineer with extensive AngularJS and React experience? If so, we need to talk!
We’re looking for a world-class front end engineer who can help us architect and build reliable, beautiful, user friendly web applications around our APIs and data services. The apps you will build will make a real difference in thousands of peoples lives and will help local governments address their challenges around Airbnb-style short-term rentals while making it easy for short-term rental hosts to play by the rules.

Key Responsibilities:

  • Build user friendly web-applications that makes it easy for citizens and local governments to participate in and manage the sharing-economy
  • Produce scalable, well written, testable code
  • Expand and improve our existing AngularJS code base while migrating it to React
  • Make constant, measured improvements to the application’s user experience
  • Fix defects and add features to our legacy jQuery and HTML based tools as needed
  • Assist with refactoring, adding tests, and otherwise improving existing code base

Required Skills and Experience:

To be successful in this role you must be technically strong and a person who thrives in an extremely fast-paced environment. We solve hard problems on tight deadlines and release multiple times per week. In addition you must have a strong technical background and solid experience with:
  • HTML/CSS/Javascript (4+ years)
  • AngularJS 1.x (3+ years)
  • React (3+ years)
  • jQuery (3+ years)
  • Experience with data visualization.
  • UX design experience

Nice-to-Haves:

While not required, we would also be thrilled if you had:
  • 3+ years of “in the trenches” startup experience
  • Experience with Agile / Scrum development processes
  • Experience working with a distributed software engineering team
  • Experience working with back-end systems built on:
  • AWS
  • Python
  • Postgres
  • PostGIS
  • Google APIs including Google Maps API

Hiring Process:

As a true meritocracy we care a lot about your abilities, attitude and work-ethic. We do not have requirements for educational background or physical location. Our hiring process reflects this, and to be sure this job is the right fit for you, we will test you on the skills required to do the job successfully. The initial tests will require only a small time commitment from you, and we will only ask you to do additional tests if you pass the prior tests. This way we won’t waste your time, while making sure that you have the skills this position requires. Later tests will require you to actually code and ship product in collaboration with a team. If you get to this stage we will of course pay you for your time. We think this is the best and fairest way to make sure that you like working with us and that you are a good fit for our team and culture.

Who We Are:

Host Compliance is a privately held tech company headquartered in the heart of California’s Silicon Valley. Our vision is a world in which the sharing economy works for everyone. We seek to contribute to this by being the leading independent and trusted third party that local governments can turn to for data, tools and impartial advice on how to implement and enforce local rules for Airbnb-style short-term rentals. You can learn more about us from these articles from the Wall Street Journal, CNN and CBC News. The team behind Host Compliance consists of an experienced group of data scientists, engineers and business people with backgrounds from Caltech, Harvard and McKinsey. The company is profitable and since launching out of Stealth mode in Q2 2016, it has grown extremely rapidly.

Senior Software Engineer

Requirements:

  1. You’re working with us full-time (40hrs/week)
  2. You can overlap with San Francisco 10am – 7pm time by at least 4 hours, 4 days a week.
  3. You’ve worked with another company full-time remote before
  4. We also strongly prefer that you’ve made open source contributions before
At Mixmax, our mission is building the impossible: a next-gen communications platform to make professional communications as rich, interactive, and developer-friendly as the web. We’re looking for talented full-stack engineers to join our in this mission.
We’re a distributed & international team, so if you’re looking to work with us remotely, we encourage you to apply!

What will I be working on?

As a full-stack engineer, you’ll be working with us in all aspects of the product, from its core infrastructure to its custom front-end. This includes architecting systems to integrate with external services, building a full-featured web editor, and choreographing email systems and protocols. We’ll leave it largely up to you to evolve the stack as you see fit. We eagerly participate in open source development and will encourage you to do the same.

Skills:

  • Experience in Javascript (Node.js, front-end frameworks), ElasticSearch and Mongo
  • Significant experience building web applications that have shipped
  • You enjoy writing well-tested, well-organized code

What you might work on:

  • Scale our backend service to send many millions of messages a day
  • Architect the next generation of the Mixmax API: supporting rich communications apps that work on a broad spectrum of clients.
  • Maintain an elastic distributed infrastructure built on top of AWS
  • Build large scale data processing pipelines for indexing content
  • Continuously find opportunities to improve performance, and increase reliability & quality
Current stack: NodeJS, Go, React, Mongo, ElasticSearch, Redis, Electron, AWS.
Check out our engineering blog and our commitment to open source (Github, Open Collective).

What are you looking for in a team member?

Your specialization is less important than your ability to learn fast and adapt to shifting technologies. We’re especially fond of people who:
  • Focus on project goals, not just writing code.
  • Iterate until customers love what you’ve built, and pay for it.
  • Have a hacker mindset and master the fine art of balancing time, features, and quality of code. You know when to unit test and when to “just ship it”.
  • Strive to grow personally and professionally, beyond just expanding technical abilities.
  • Love to experiment with new technology and share knowledge with the team.
  • Represent the team and product at conferences.
If you are a member of an under-represented group in technology, we strongly encourage you to apply.

What’s it like to work at Mixmax?

We’re a driven, passionate, responsible group who values personal and professional growth equally. We take care of ourselves, our families, our customers and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success. As a team, we built multi-million dollar products with this balance in mind.
As a founding team member, you’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career.
Our office is in San Francisco near Caltrain. We offer competitive compensation and benefits. You’ll work with a great team (meet us on Instagram) on a product people love!

Senior Lead Frontend Developer

The Lead Frontend Developer will be responsible for all frontend developmental aspects of our main application which is used by thousands of e-commerce sites daily (see www.consistentcart.com).
You’ll work directly with our founder (also a senior level developer) as well as our Lead Developer. We’re looking for someone with plenty of experience and drive to get things done. We’re looking for a well rounded developer, simply writing good code isn’t enough. We want someone who can think about creative solutions to complex problems, be opinionated about product decisions, and have a keen eye for design. We move fast and breaks things!

About the role:

– senior level position, looking for experienced candidates only
– must be willing to work Eastern Standard Time (+/- 3 hours)
– must be great at communication (fluent in English)
– UI/UX design experience is a big plus!

Requirements:

– React, NodeJS
– HTML5, CSS3, SASS
– flexbox, animations, media queries
– gulp, yarn, npm

More about the product:

Consistent Cart is an application which recovers abandoned shopping carts for eCommerce stores. What does this mean? Well, say you’re a shopper who’s looking for a new watch. You are on your phone shopping around when you add a new timepiece to a cart on an online store. At that moment, you realize that you left your wallet in your car. As you’re already in bed for the night, you close out of the store. This is where Consistent Cart comes in. You then receive an email that is a reminder to purchase the watch – then a message directly through Facebook messenger the next day when it’s a more convenient time to check out. You check out and the store makes their sale that otherwise would have been lost.

Senior Software Engineer (Javascript)

As a full-time team member, you will be leading the growth of Dashpivot as the #1 analytics platform for industrial organisations around the world.
You will be working closely with other Senior Engineering team members, as well as the founders in Product Management and UIUX design.
Working in an agile team, you will have direct influence on the product roadmap and technologies used to accomplish our mission.
Requirements:
5+ years of full-stack development, or in a similar role.
You are experienced with modern JS development practices and frameworks.
You’ve worked on JS projects at scale and feel confident solving complex problems.
Excellent background in data structures, design patterns, and modern programming practices with more than 3 years experience.
Experience with Node.js.
Experience building and scaling web applications.
Quality isn’t something that happens after you’re done, it’s built into your work from the start.
You won’t spend 6 months blaming legacy code – things are never built perfectly in a startup, improvements are constant.
Strong communicator and fluent in English with excellent written and verbal communication skills.

Benefits:

Flexibility
No one will be, or has time to track your working hours. We offer ownership in Sitemate via our Employee Option Plan, and accordingly place a lot of trust in our team members. We are looking for people who want to transform the largest industries in the world and are excited to bring technology to people that have never had it in their working lives.
Ownership
We offer ownership in Sitemate via our Employee Option Plan – we believe that everyone is a part of this journey and should share in our growth personally.

Sales Development Representative

About The Role:
We’re looking for a detail-oriented, personable Sales Representative with a passion for working in the design world to help with our proactive sales efforts. This is a full-time, remote position, reporting to the Director of Business Development and Marketing. As a Sales Development Representative, you’ll be focused on generating qualified leads to pass along to Account Executives.
Responsibilities:
  • Learning the company profile and operations
  • Generating, qualifying, and passing new sales opportunities to the sales team
  • Conducting market research to identify trends and opportunities
  • Working closely with Account Executives to secure meetings with qualified leads
  • Being generally available to pitch in and do whatever needs to get done to help the Sales Team and Dribbble as a collective whole
  • Managing outbound campaigns and maintaining a pipeline of active leads
Requirements
  • Experience in Outbound Sales Development, or a similar role
  • Experience in B2B, B2C, or SaaS sales
  • Experience working in the recruitment industry, selling into HR or procurement a strong plus!
  • The skills to passionately and clearly articulate Dribbble’s products
  • Strong time management and organizational skills
  • Excellent writing, communication and interpersonal skills
  • A thorough understanding of marketing elements and market research methods
  • Experience building and managing a pipeline of leads from start to close
  • The ability to meet (and even exceed!) monthly sales revenue goals
  • Familiarity with Airtable, Front, and CRM tools
  • Enthusiasm for Dribbble or the design community
  • Worked remotely, or want to give it a shot
  • Willingness to learn and grow
We encourage you to apply if you have any combination of the listed skills and this sounds like a job you’ll love.
Why you want to work here:
At Dribbble, you’ll join a diverse team dedicated to learning, teaching, and growing; as individuals, as a team, as a business, and as a community. As a workplace, we pride ourselves on doing right by our employees, and have a benefits package that makes being a part of the Dribbble team a dream job and something to be really proud of:
– Work from anywhere. We are a 100% distributed team – no need to relocate to work for us.
– Build your dream schedule: We trust you to set your own schedule to meet the needs of your team and project.
– Stay healthy. Fully paid medical and dental insurance for you and your family – and a work-life balance that puts your mental health first.
– Unplug. Unlimited paid-time-off so you can relax and recharge.
– Bonus holidays: We observe both American and Canadian Federal holidays company-wide!
– Pro tools. MacBook Pro (or Air) and all the tools you need to do your best work.
– Get your learn on. We cover books, conferences, courses… get smarter!
– Family first. We offer 3 months paid parental leave for US employees, and EI parental leave top ups for Canadian employees when your family grows.
– Stay focused: We’re meeting-free on Mondays and Fridays
– Perk up. Feel good about treating yourself to a latte or two with your monthly coffee bonus. Now you’re not just loitering at coffee shops!
– Buff up. Everyone needs to get away from the desk sometimes. We cover gym and exercise reimbursements so that you can stay fit.
– Save up. Put pre-tax savings into a 401k or RRSP. You’ll appreciate it later.
– Hang out. We get our team together for some quality face-to-face time a few times a year. Each time we meet up in a different city around the world.
We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply.