Business Solutions Analyst – Remote

JoinPiggy.com is seeking a dynamic, results-oriented individual to fill a Business Solutions Analyst position to provide and support business applications, requirements documentation, and data management. Business Solutions Analysts are responsible for translating business needs into effective technology solutions and/or process improvements that optimize processes and ensure the business applications continue to serve the company.
This role will initially be slated for part-time work (roughly 20 hours a week), with progression to a full time role as our requirements and workload increase in the coming months.

Responsibilities will include:

  • Analyze complex business problems to be solved with IT solutions.
  • Identify, evaluate and develop systems and/or procedures/process that are cost effective and meet user requirements.
  • Develop business process narrative, policy and procedure.
  • Design, develop, modify, debug and implement applications programs for functional areas.
  • Analyze existing programs or formulates logic for new systems, devise logic procedures, prepare flowcharting, perform coding and test/debug programs.
  • Develop conversion and system implementation plans; Prepare and obtain approval of system and programming documentation.
  • Train business users in conversion and implementation of system.
  • Business processes and identification of improvements to meet operational objectives
  • Daily transaction processing and operational reporting
  • Requirements definition and system testing

Required Education and Experience:

  • Bachelors Degree in engineering, computer science or related discipline
  • 5+ years of relevant experience (4+ years if Master’s/ MBA)

Required Skills:

  • Excellent verbal and written communication skills in english.
  • Strong analytical and investigative skills
  • High levels of accountability, demonstrated initiative, and innovation

Executive/Project Manager Assistant

Do you live and breathe organization, assisting others and systemization?
Do you want to join a team of heart centric A Players who are making waves in the crystal and healing community?  If you are organized (to a fault), insanely efficient, and can meet a deadline without batting an eyelash, this may be the best day of your life.
We’re looking for a new Remote Executive Assistant/Project Management Assistant to add to Team HM as an independent contractor for up to 20 hours per week with the flexibility to work additional hours during peak times of the year.  You must be willing to occasionally make phone calls on the company’s behalf.
You’ll be responsible for both project management and executive assistant duties. The perfect candidate will be willing to operate under different company hats, have a wide range of experience and be organized (almost to a fault). 
This position is perfect for someone who is 90% proactive and 10% reactive.
Work from home. Pay is negotiable and no dress code since you can work in your pj’s from your laptop!

Responsibilities​ ​

  • Project management assistance, acting as assistant to Chief Project Manager
  • Executive assistance emails and follow up
  • Training and managing other people
  • Scheduling & calendaring
  • Purchasing gifts for team members, students and others
  • Researching and comparing services when needed (emails and phone calls)
  • Creating systems and processes and getting operational work done
  • Attending 2 meetings per week with the CEO and Chief Project Manager (Monday and Thursdays, 10am EST)
  • Attending monthly team meetings, prepare agendas, create follow up tasks

Expected Results & Accomplishments

  • Leveraging your time management and organizational skills in order to take on full project management duties on smaller projects
  • All SOPs (standard operating procedures) are current and up to date at all times
  • All tasks (your own, and all tasks for which you are project managing) are completed on or before deadlines
  • Your actions are always outcome-focused; you’re taking initiative and making things happen

We’d Love You To Apply If:

  • You have at least 1 full year experience working in some capacity with online businesses
  • You have previous operations or project management experience (that’s a huge asset!)
  • You are a critical thinker and are comfortable evaluating options and presenting the best path available
  • You can commit to attending the twice weekly meetings with the PM and CEO
  • You are a highly organized and detail-oriented person who always follows through
  • You are flexible (and comfortable) in a fast-paced small biz virtual work environment
  • You can easily adapt to changing work priorities
  • You live and work from either US or Canada (preferably in the Eastern Time Zone)
  • You are a strong communicator with excellent computer skills
*This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the contractor as needed.

Part-Time Business Manager

Our mission is to help elevate those who are underestimated at tech companies. We’re seeking a business manager to help us be more efficient — and therefore more effective at squashing the status quo.

Are you a clear, empathetic communicator with an innate sense of urgency & hustle? Do you get excited about taking audacious ideas, and transforming them into detailed projects with dozens of tasks and deadlines for your team to work toward? Are you a natural “systems” person who loves making processes more efficient and organized?
You know that achieving great things is 10% big idea, 90% execution — and that in order to make those great things a reality, someone (you) needs to keep all the trains running on time.
You’re looking for a role that allows you to flex your stellar communication & organizational skills, and your knack for project & operations management. You’re looking for teammates who’ll love you for your tendency to jump in & take the reins, your efficiency, and your obsessive attention to detail.

About us 👋

Hi! We’re Georgiana Laudi and Claire Suellentrop. We’re two independent marketing consultants for SaaS companies; Gia operates under her brand A Better CX (abettercx.com), and Claire operates under her brand Love Your Customers (loveyourcustomers.co). In addition to serving SaaS clients individually, we’re also the co-founders of Forget The Funnel (forgetthefunnel.com): a project that provides SaaS marketing employees the training & support they need to be successful in their roles.
Growing three separate brands is no easy task, and we need your help.

About the role 💻

This is a part-time, independent contractor position, and we estimate the workload will clock in around 10-20 hours weekly (at least, we think. We’re kinda guessing, TBH 🤷‍♀️). We’re hoping to start off with an hourly arrangement, then transition to a monthly retainer with you once all three of us have a better understanding of the actual time requirement.
This is also a remote position, so you’re free to work from anywhere in the world! Gia is based in Montreal, QC, while Claire is based in Atlanta, GA. If you’re in one of these cities, meeting up for the occasional coffee would be delightful — but we want the best person for the job regardless of location.
One caveat: we do work Eastern time zone hours, so you’ll want to be in a time zone that allows for meetings, check-ins, etc between 10am-4pm ET US & Canada.

Some of your typical responsibilities might include:

Business & ops management
  • Continuously seeking (& implementing) ways to improve efficiency across our 3 brands
  • Owning the process for generating, sending, and following up on invoices & ensuring timely payments
  • Inputting business financial activity into a forecasting tool on a weekly basis
  • Finding & removing unnecessary expenses from our monthly / yearly budgets
  • Preparing client proposals and agreements
  • Creating SOPs, training docs & screencasts
  • Implementing the RACI framework for projects (both client projects and Forget The Funnel projects)
  • Managing projects across all 3 brands, and keeping everything on schedule as they progress
  • Purchasing personal gifts / thank-you gifts for clients, marketing partners, etc
  • Recognizing opportunities to improve (and later outsource, if prudent) tasks and projects to assistants, specialists etc. For example: Inbox management, Personal appointment scheduling, Booking travel accommodations
Client & partner communications management
  • Being the first point of contact for all client, partner and community needs including proposals, invoicing, follow-ups, weekly updates & support.
  • Onboarding new clients — creating a workspace for each new client in project management software, setting communication expectations, etc
  • Scheduling client kickoff calls & recurring check-in calls
  • Compiling & sending weekly client updates
  • Calendaring with clients, marketing partners, etc.
Here are the “must-haves” to be successful in this role:
  • Previous professional experience in operations and / or project management.
  • A++ Communication skills. You’re confident interfacing with CEOs of million-dollar companies, marketing professionals, and freelancers alike. You wouldn’t be caught dead making a grammatical error.
  • Proactivity & hustle. When others have gone silent or created a roadblock, you (kindly) take initiative & nudge them on it. You take it upon yourself to keep conversations and projects moving forward.
  • Critical thinking skills. You’re comfortable evaluating options and making decisions in the face of uncertainty, and later reporting back to your team on what worked, what didn’t work, and what you’ve learned.
  • Organizational skills & attention to detail. Turning chaos into order makes your heart sing.
  • You’re not an asshole. We strive to be generous and an absolute pleasure to work with. We’ll look for the same from you.
A few other hints that you might be the person we’re looking for (not required, but bonus points if you match up with a number of these). You have previous experience…
  • Supporting client contacts at the C-Suite level
  • Training or managing other people
  • Creating internal documentation or training materials
  • Working in or with SaaS companies
  • Working with modern business tools like Asana and / or Notion.so (we currently use Asana, but are slowly migrating to Notion), Google Suite (Gmail, Google Docs, Google Sheets, etc), WordPress, Calendly, Loom
Why we think you’ll like working with us 🙌
We believe in building businesses that support our desired lifestyles, our families, and our personal ambitions. We want to love our lives and our work.
While money is definitely important, we also believe that work isn’t just about bringing in cash: through Forget The Funnel, our mission is to help marketers at tech companies who are overworked and underestimated gain confidence, think more strategically, and feel more valued.
Progress, power, and possibility are the core values driving everything we do.
When you come on board as our Business Manager…
  • You’ll be part of a collaborative, driven team who genuinely love working together
  • You’ll have a flexible, part-time schedule and the ability to work from wherever in the world you want
  • You’ll be treated as a core team member and partner: someone whose input and feedback we’ll truly seek as we streamline and operationalize our brands
We believe that different perspectives and backgrounds are what makes a company flourish. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. Our values are grounded in equality and ethics. We welcome you!
Are you currently so excited to apply that you can barely type? Then we want to hear from you! You can apply for this position at the link below, under “Apply for this position.”
We review applications in batches, so don’t worry if you don’t hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail and talk through the fit. We’re also big believers in paid trial runs, whenever logistically possible.

Support Engineer

DESCRIPTION

We (Kinsta.com) are a modern cloud hosting startup focused on WordPress hosting. Our awesome, talented, and motivated team is scattered across the globe: Europe, Asia, Australia, and North America.
Our client base is growing steadily and we’re looking for a competent support engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.
  • Carefully follow internal documentation to perform website migrations and repair websites infected with malware.
Our current shift need is Sunday – Thursday 11pm-7am UTC.

REQUIREMENTS
The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re pretty careful about adding new Support Engineers to our team.
We hire Support Engineers with a variety of different areas of expertise – some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.
All of our Engineers must meet the following core requirements:
  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don’t have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.
  • A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).
  • Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
  • Our Support Engineers deal with a lot more than just WordPress! While you don’t need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.
Bonus points:
  • Completely fluent in a second language. Languages we’re currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, Finnish, Danish, and Norwegian. If you are fluent in one of these languages please highlight this information when you apply!
  • Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.
  • Experience setting up, managing, and supporting LEMP/LAMP stacks.
  • Prior experience working with customers over chat in a technical role in a fast-paced environment – particularly experience providing live support for web hosting or WordPress products.

BENEFITS

This is a fully-remote role. Our Support Engineers can work from anywhere they have reliable internet access.
We always use the latest version of everything: PHP 7.2, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.
If you want to learn more about Kinsta and what it’s like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

Support Engineer

DESCRIPTION

We (Kinsta.com) are a modern cloud hosting startup focused on WordPress hosting. Our awesome, talented, and motivated team is scattered across the globe: Europe, Asia, Australia, and North America.
Our client base is growing steadily and we’re looking for a competent support engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.
  • Carefully follow internal documentation to perform website migrations and repair websites infected with malware.
  • Our current shift need is Sunday – Thursday 11pm-7am UTC.

REQUIREMENTS

The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re pretty careful about adding new Support Engineers to our team.
We hire Support Engineers with a variety of different areas of expertise – some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.
All of our Engineers must meet the following core requirements:
  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don’t have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.
  • A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).
  • Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
  • Our Support Engineers deal with a lot more than just WordPress! While you don’t need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.
Bonus points:

  • Completely fluent in a second language. Languages we’re currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, Finnish, Danish, and Norwegian. If you are fluent in one of these languages please highlight this information when you apply!
  • Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.
  • Experience setting up, managing, and supporting LEMP/LAMP stacks.
  • Prior experience working with customers over chat in a technical role in a fast-paced environment – particularly experience providing live support for web hosting or WordPress products.

BENEFITS

This is a fully-remote role. Our Support Engineers can work from anywhere they have reliable internet access.
We always use the latest version of everything: PHP 7.2, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.
If you want to learn more about Kinsta and what it’s like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

Weekend WordPress Maintenance Engineer

You will take the lead on technical support. This position is the very first line of technical support for the majority of our customers when they need edits to their website. That’s why you’re someone who understands that fast and effective work is paramount. Our customers already have fully-functioning WordPress websites; it’s your job to make sure any edits they need are taken care of quickly and effectively.
You will help manage hosting. Of course you’re an expert when it comes to the WordPress dashboard, but you also know your way around hosting dashboards for providers like WP Engine, Kinsta, GoDaddy, SiteGround. Regardless of the hosting provider, you can create new FTP credentials and make adjustments via any hosting dashboard.
You will build relationships with our customers. This position is the very first line of contact for the majority of our customers when they need edits to their website. That’s why you’re someone who always wants to put a smile on somebody’s face. Our customers already have fully-functioning WordPress websites; it’s your job to make sure any edits they need are taken care of.
You will help on-board new customers. This amounts to a large checklist of tasks required for all new customers and is something you will be trained to do. Your job will be to execute everything correctly to secure, speed up and provide ongoing support for all our customers as well as provide guidance on how to improve these systems and checklists.
The types of support requests range from highly technical (speed optimization via Pingdom suggestions) to very straightforward (CSS changes). Simple edits will be completed within hours while advanced changes may take longer; it’s your job to communicate effectively with our customers and set the right expectations.
The types of customer interactions range from highly technical to conversational. You will mostly deal with folks who are not very WordPress saavy, but there are some who are. That’s why you understand your job is to provide answers, insights, and solutions, not send customers somewhere else to find answers.
Even more important than your responsibilities is how you fit into our team here at WP Buffs. Living and breathing our values and principles is an absolute requirement for any new recruit.
OUR MISSION
Everything we do is driven by our customers and white-label partners. Our aim is to help as many website owners and digital agencies with WordPress as possible. The goal is to get so many people comfortable with WordPress that it powers 51% of the internet.
OUR VALUES
You can read all about our values here (https://wpbuffs.com/about-us/). They’re completely public so that we’re accountable for living up to them and our customers can hold us to these standards.
OUR TEAM FOUNDATIONS
  • Create an environment of trust: It’s hard to be vulnerable and unless we create an environment of trust, we won’t take risks. Asking for help and admitting mistakes resolves problems much more quickly.
  • Have healthy conflict: It’s important that everyone feel safe to disagree. It hurts the company and the mission to never push each other to make better decisions.
  • Commit to decisions: Once a decision has been made, the team commits to support it fully.
  • Accountability to decisions: We are accountable to decisions, deadlines and commitments. Our decisions affect other people (team, customers, etc) and we are each responsible for owning what we commit to.
  • Focus on results: We are measured by our output, not our input. The process matters much less than the product of that process. Results are our measure of success.
This position is a great fit for someone who:
  • Understands the structural functionality of WordPress
  • Is confident in their ability to deliver edits within 3-6 hours for 90% of edits
  • Is a self-starter who loves to deliver sustainable solutions
  • Enjoys tackling a wide variety of problems over a large range of topics
  • Demonstrates an ability to adapt and incorporate feedback from others
  • Has experience troubleshooting simple WordPress and hosting issues
  • Is a fast learner
  • Is excited about working with a remote team
  • Wants a flexible job that’s not a traditional 9-5
  • Appreciates emojis and gifs
Required:
  • Firm grasp of the English language through email support
  • Minimum 3 years in WordPress
  • Available 2 days a week (Sat-Sun) and more hours (Mon-Fri) if you’d like them
  • Responds to new support tickets assigned to them within minutes
  • Regular WordCamp attendee, speaker, volunteer or organizer
  • Time management skills
  • Experience making basic and advanced changes via the WordPress dashboard and FTP
  • Experience troubleshooting issues within the WordPress dashboard
  • Experience logging into + moving around hosting provider dashboards
Success in this position looks like:
  • Timely completion of ticket edits (3-6 hours for 90% of tickets)
  • Timely communication with customers on their questions and issues
  • Timely resolution or escalation of issues where appropriate
  • Up-to-date notes and information on customer records
  • You’re fun to work with and everyone who works with you has a better day because of it
What we expect:
  • Confident and positive engagement with the WP Buffs team
  • Active participation in WP Buffs internal team chat
  • Feedback and contribution to the team so we can all learn
  • Eagerness to learn
  • Transparency with workload or needs
  • Ability to turn constructive criticism into improved performance
  • You must be able to give feedback as well as take it. Honest communication is crucial to our team
Tools we use:
These are the software tools you’ll need to be (or become) proficient in:
  • Teamwork Projects
  • Teamwork Desk
  • Slack
  • ManageWP
“WP Buffs is not for everybody. If you’re looking for a job that will let you coast, get away with being lazy and not be a team player, you wouldn’t last long here. If you’re ready to commit to a great team for the long-term, take the next step in your WordPress career and ditch the traditional 9-5, we’re looking forward to seeing what you’re made of. Booyah!”
– Joe Howard, Head Buff
Salary range: $20-$30/hr

Customer Success Manager

Who Is Follow Up Boss?
Why Work Here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup
This Role Is For You If…

  • You’re a  people person who is able to build rapport instantly
  • You’re a self starter who can take initiative on new projects and ideas and run with them
  • You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You consider yourself tech savvy and efficient with SaaS applications
  • You are genuinely excited when you help others hit their goals
  • Great problem solving skills, taking a consultative approach to find the best solution
Your qualifications:

  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
Your responsibilities will include:

  • Your #1 priority would be helping our customers be successful with our product (& ultimately their business)
  • Serving as the primary point of contact to proactively engage, train and keep a pulse on our largest accounts
  • Educating customers on best practices using our platform
  • Identifying expansion opportunities – (ie. presenting the value of our dialer and our different plans)
  • Identifying at risk accounts & working to turn around – via usage indicators, ticket volume, low NPS scores
  • Re-training for those that need an extra hand post the onboarding phase
  • Renewal check-ins – ensuring teams are finding value & getting results prior to annual renewals
  • Hosting best practice webinars to help teams achieve greater success with Follow Up Boss
  • Capturing testimonials & identifying teams with best practice strategies and workflows
  • Creating success content campaigns to increase user engagement 
  • Helping legacy teams on Classic switch to Follow Up Boss 2
  • Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
30 Day Targets:

  1. Learn the Follow Up Boss software & product offerings to be effective in the position
  2. Complete all position specific success tasks, setup, and initial training
  3. Virtually meet all Follow Up Boss employees
60 Day Targets:

  1. Host a minimum of five training sessions for existing customers
  2. Proactively work with our existing customer base (training/check-ins)
90 Day Targets:

  1. Lead the efforts with our enterprise level accounts
  2. Create a success campaign & plan an advanced/best practice webinar

Product Support Expert

Who Is Follow Up Boss?
Why Work Here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive base salary, health/dental insurance and 20 days paid holiday
This Role Is For You If…

  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You consider yourself tech savvy and efficient with SaaS applications
Your qualifications:

  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
We’re looking for a Product Support Expert to join our team to cover support 8 – 5 PM Tue-Sat EST.

Your responsibilities will include: 
  • Answering incoming phone calls from customers to offer support
  • Answering support tickets to help customers and free trials (we use Help Scout)
  • On-boarding and setting up new accounts and winning them over from the get-go.
  • Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
  • Advocating customers’ requests and needs across the entire company (we use Basecamp)
  • Educating about newly released features and functionality.
  • Contributing to our Help Center (help.followupboss.com)
30 Day Targets:

  1. Learn the Follow Up Boss software & product offerings to be effective in the position
  2. Complete all position specific on-boarding tasks, setup, and initial training
  3. Virtually meet all Follow Up Boss employees
60 Day Targets:

  1. Actively work in the ticket queue on a daily basis
  2. Answer incoming calls and complete 3 training calls
90 Day Targets:

  1. Meet or exceed KPI expectations
  2. Contribute at least 3 documents to the Help Center
KPI’s:

  1. Average Calls per Day
  2. Average Tickets Per Day (conversations)
  3. Three Help Articles Per Month (new or update)

Go (golang) Services Developer

TelemetryTV is a digital signage service that offers an advanced, modern platform based on Progressive Web Applications and real time event driven services with sophisticated APIs.  We use cutting edge tooling and are a small, agile and nimble team.   Our back-end is a microservices baed architecture written in Go and using MongoDB as well as nats.io for event communication.
We are looking for a dynamic Go (Golang) developer. You will work on a diverse set of unique and challenging projects that allow users to visualize different sorts of information within our digital signage platform.  Our platform is based on Vue.js so you’ll either need to have experience in it or be able to pick it up quickly. 
As this is a remote only position we like to work with people first before making long term commitments to them.  Therefore this is a contract position for three months that will lead to a permanent contracting role for a successful candidate.

Job Requirements:

  • At least four years of experience with back-end development of web services
  • Direct experience in Google Go required
  • Expert with REST APIs
  • Experience with MongoDB required
  • Experienced in testing applications
  • Experience with microservices a bonus
  • Linux administration familiarity
  • Experience with front-end Javascript development a plus (helps to understand the app)
Contractors are responsible for their own hardware, expenses, taxes, vacation and sick time.
Candidates will be shortlisted and a select list of candidates will be invited for a short 20 minute video Google Hangout.  If we find a match you will then be invited to submit a brief coding exercise.
Visit our website and sign up for a demo of the product to find out more about the product! https://www.telemetrytv.com

Frontend Javascript Developer (Vue.js)

TelemetryTV is a digital signage service that offers an advanced, modern platform based on Progressive Web Applications and real time event driven services with sophisticated APIs.  We use cutting edge tooling and are a small, agile and nimble team.  Our front end is a series of Vue.js applications deployed as PWA’s that really push what a modern browser is able to do.
We are looking for an experienced Front-end Developer. You will work on a diverse set of unique and challenging projects that allow users to visualize different sorts of information within our digital signage platform.  Our platform is based on Vue.js so you’ll either need to have experience in it or be able to pick it up quickly.
As this is a remote only position we like to work with people first before making long term commitments to them.  Therefore this is a contract position for three months that will lead to a permanent contracting role for a successful candidate.

Job Requirements:

  • Four or more years of expert level experience with front end web development
  • Fluent with CSS/HTML
  • Strong experience with interacting with REST APIs
  • Expert with node.js and related tooling (NPM, Yarn, Webpack, Parcel, etc) in a front-end context
  • You’ll have deployed several successful web applications written primarily in Javascript
  • Experience with a modern front end web framework such as React or Vue
  • Direct experience with Vue.js a bonus
  • Fluent in written and spoken english
  • Experience with back-end development a plus (helps to understand the app)
Contractors are responsible for their own hardware, expenses, taxes, vacation and sick time. 
Candidates will be shortlisted and a select list of candidates will be invited for a short 20 minute video Google Hangout.  If we find a match you will then be invited to submit a brief coding exercise.
Visit our website and sign up for a demo of the product to find out more about the product! https://www.telemetrytv.com